Surrey, Bc Call centre attendant part Jobs – 4 Openings This Week

Call Centre Attendant- Part Time
Canstar Restorations LP —Coquitlam, BC
- $19–$21 an hour
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Tuition reimbursement
Quick apply
12d
Night Attendant (Casual)
Cogir Senior Living —Maple Ridge, BC
- $21.96 an hour
- Night shift
- Microsoft Powerpoint
- Microsoft Word
- CPR Certification

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Call Centre Attendant- Part Time

Canstar Restorations LP -
Coquitlam, BC

Quick apply

Job details

Part-time
$19–$21 an hour
12 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Call center
Restoration
Filing
English
Microsoft Office
Administrative experience
Computer skills
Typing
Construction experience
Clerical experience
Communication skills

Full job description

Company Overview

Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business.

We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

We take good care of our team too! We like to have fun and celebrate our success with things like popcorn Fridays and an annual visit to Playland for staff and their families!

Position Overview

This role is responsible for answering inbound calls and emails from new and existing customers and handle new jobs as required, using their strong communication and excellent customer service skills. This includes entering new claims, escalating emergencies and dispatching staff. This role is all about being exceptional with customers and supporting job efficiency.

Our call center operates 24/7 and has a variety of shifts, including day, afternoon and graveyard shifts on weekdays and weekends. Some overtime and flexibility to work early or late may be required on a periodic basis.

Duties and Responsibilities

Receive and record new jobs and after hours calls accurately into on-line Call Log
Answer the telephone and direct the calls/messages in a friendly and professional manner
Receive new jobs via phone and email, assign to Project Management Teams

Enter and maintain accurate and complete job file information and date milestones in our project management software and online communication platforms
Assign and send work orders to internal and external trades
Dispatch technicians as directed
Distribute and track keys
Document Filing/Scanning/Uploading
Provide outstanding customer service to both internal and external customers
Monitor surveillance cameras for Head Office & Branch Offices and respond accordingly
Responsible for keeping common areas tidy and stocked
Time off relief for Call Centre Attendant
Ensure that self and others adhere to Canstar’s health and safety practices and procedures
Ensure good housekeeping is kept to perform work safely and efficiently
Understand safety policies and protocols
Ensure that self and others on site are wearing all required PPE, when required

Who we are looking for:

A personable and well-organized individual with outstanding customer service skills is a match made in heaven for a the Canstar Call Centre Attendant. Experience working in a fast-paced environment focused on internal and external customer service will have you off on the right foot for this position. Other important attributes of a future Canstar Admin are:

1+ years of strong administrative, clerical and customer service experience
1+ years of experience in a high-volume administrative role would be a benefit
Experience in the construction, restoration, or insurance industry is considered beneficial
Strong computer skills including Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
Ability to accurately type 40 words per minute
Ability to communicate effectively in English both verbally and in writing
Ability to deal with difficult customers/clients on the phone and defuse a situation
Ability to multitask, prioritize and think critically
Ability to see the big picture and work in a constant changing environment
Ability to work in a team environment and independently
Experience with Microsoft Dynamics is considered an asset

Perks of working for Canstar…

Competitive compensation and generous bonus structure
Extended health and dental benefits for you and your family
Great company culture and career advancement opportunities
Industry-related Tuition Reimbursement (50% - 100% of tuition costs!)

Quick apply

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call centre attendant part jobs in surrey, bc

Call Centre Attendant- Part Time

Night Attendant (Casual)

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