Senior Programmer/Support Analyst
PDHIS
Burnaby, BC
Within the context of the Information Management/Information Systems (IMIS) shared services initiative between Vancouver Coastal Health (VCH) and Providence Health Care (PHC), the Senior Programmer/Support Analyst provides Oracle and Cache programming and support services in a complex operating environment, which supports a variety of hospital and health authority-wide clinical applications. The Senior Programmer/Support Analyst is responsible for using advanced Oracle programming skills in the ongoing maintenance of systems and related projects including system maintenance, enhancements, evaluation, and design in order to meet client business needs while identifying and planning for the impact(s) of change on client departments. Works with other analysts, users and consultants to define program requirements, develop program code (using HTML, DHTML and JavaScript), and assist in testing. Using standard personal productivity tools such as word processor, spreadsheet, and flowcharting software, prepares detailed technical specifications, including flowcharts showing program logic, data definitions and other system meta-data, operational and system performance impacts, from which complete programs will be written. Uses SQL, Access and Crystal Reports as well as advanced server and interface knowledge in the development and support of database systems. Undertakes tasks and/or leadership on a variety of project work as assigned.
What you’ll do
- Liaise with co-workers and users in a team setting to develop and maintain system functionality by reviewing and finalizing logic specifications, coding, testing, evaluating and documenting programs in accordance with established standards.
- Develop system design specifications of approved projects or enhancements by identifying information components involved, detailing data flow, determining the nature of changes required to interface with existing systems, developing and writing comprehensive system and operating documentation and preparing system design documents for user sign-off.
- Prepare and maintain detailed technical specifications and operational documents in support of the Oracle databases developed by organization using standard personal productivity tools such as word processor, spreadsheet and flowcharting software.
- Using appropriate Oracle and Cache database tools along with a knowledge of SQL, Access and Crystal Report, correct as required, errors or deficiencies by responding to the user complaint or Help Desk report, analyzing/troubleshooting the problem, taking corrective action and testing to ensure the system meets optimum efficiency, while managing client expectations and providing the required documentation.
- Determine or participate in the determination of clinical business needs and technology requirements by methods such as interviewing department management and staff, participating in planning committees, assessing information and defining/documenting user requirements, conducting feasibility/advisability studies on proposed plans, and leading the data and process modelling activities.
- Develop project plan and implementation schedules by developing system proposals and compiling project work plans, monitoring and controlling project plans and initiating action where required.
- Provide information technology direction to project team members by participating in planning committees as required, including having input to Requests for Proposals (RFP) documentation to be sent to vendors, cost/benefit and feasibility/advisability analysis of various technological and software packages, and keeping informed of new developments in the industry.
- Perform hardware and software infrastructure upgrades within a diverse database environment by methods such as maintaining up-to-date knowledge of hardware and system software enhancements, installing software and configuring related hardware, and documenting related standards and procedures.
- Maintain and build upon working knowledge of tools and techniques used in the Oracle technical environment and in database design by methods such as: researching on the Web; through trade journals to keep current with developing applications; meeting with vendors to assess and compare future software releases with a focus to meet the clients' clinical business needs; identifying and planning for the impact(s) of changes on the client departments.
- Provide user and Help Desk training as required by methods such as providing written instructions and conducting hands-on training on site or in a classroom setting.
- Perform other related duties as assigned.
What you bring
Qualifications
- Graduation from a recognized degree or diploma program in Computer Science plus four years' recent, related experience, or an equivalent combination of education, training and experience.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within PDHIS contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Ability to effectively develop programs in an Oracle and a mumps Cache environment.
- Ability to develop SQL and ACCESS databases and use Crystal Reports.
- Ability to plan, organize, problem solve and prioritize work.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to effectively utilize related hardware and software.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular, Full-Time
Wage: $53.55 / Hour
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 08:00-16:00 (Monday to Friday)
Requisition #: 198836E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on
May 20, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail
[email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant.
Please do not apply for the external job posting.If you have not yet set up an internal profile, please e-mail
[email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected]. 