About Ideal Siding
Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.S. We’re redefining the home exterior renovation industry through innovation, exceptional service, and a people-first culture. Our team is driven, professional, and passionate about helping homeowners improve their homes while building long-term trust in our brand.
About the Role
Ideal Siding is looking for a hands-on Director of Operations to lead operational execution and franchisee support across our growing network.
This role focuses on improving day-to-day operations, strengthening systems and processes, managing operational KPIs, supporting training, and helping franchisees succeed. The ideal candidate has experience in construction, trades, franchising, home services, or multi-location operations, and is practical, organized, and strong at turning operational issues into clear action plans.
Key Responsibilities
Operations Leadership
- Lead day-to-day operational execution across corporate and franchise locations.
- Support the Operations team through clear priorities, coaching, follow-up, and accountability.
- Monitor operational KPIs and identify opportunities to improve performance, efficiency, and consistency.
- Support escalations related to jobsite issues, customer concerns, franchisee challenges, and process gaps.
- Ensure locations follow company SOPs, safety standards, quality expectations, and operating procedures.
- Coordinate with internal teams when operational alignment is needed.
- Support operational planning for franchise events, conferences, training sessions, and workshops as needed.
Franchisee Support and Performance
- Act as a senior operational resource for franchisees across the network.
- Support franchisee performance in customer satisfaction, efficiency, compliance, quality, and execution.
- Help franchisees with job flow, install coordination, quoting, material lists, crew planning, and operational troubleshooting.
- Conduct regular check-ins with newer franchisees to review job boards, install status, coordination issues, and operational priorities.
- Identify performance gaps and support corrective action plans when standards are not being met.
- Help franchisees adopt approved tools, suppliers, processes, and operating standards.
Training, Coaching, and Technical Development
- Support franchisee training, including pre-training, training week, refresher training, and ongoing operational training.
- Deliver or support 1:1 coaching, group coaching, workshops, and training sessions.
- Train franchisees and internal team members on operational systems, best practices, and execution standards.
- Support technical training related to siding installation, including LP, Hardie, and similar materials.
- Provide support for challenging installation or jobsite issues.
- Help reduce rework, warranty claims, and customer escalations through better training, safety practices, and quality-control processes.
Process, Systems, and Documentation
- Create, refine, and maintain SOPs, templates, manuals, checklists, walkthroughs, and training documentation.
- Support the rollout of new tools, software systems, platforms, and operational workflows.
- Monitor adoption of processes and systems across franchise locations.
- Identify operational gaps and recommend scalable improvements.
- Build practical reporting tools, dashboards, and accountability systems.
Work with suppliers and manufacturers on training, product updates, and operational improvements.
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Qualifications
Experience
- 7+ years of operations leadership experience in construction, trades, franchising, home services, field operations, or multi-location businesses.
- Experience leading teams, managing KPIs, improving processes, and supporting operational execution.
- Experience working with franchisees, business owners, field teams, or distributed locations is strongly preferred.
- Experience creating SOPs, workflows, training materials, and operational systems.
- Experience with safety programs, technical standards, jobsite coordination, or installation workflows is an asset.
- Siding, exterior renovation, construction, or trades experience is a strong asset.
- Experience or familiarity with EOS, Lean Six Sigma, or similar process improvement and accountability frameworks is a strong asset.
Skills
- Strong leadership, coaching, and accountability skills.
- Excellent problem-solving and organizational skills.
- Strong communication skills across franchisees, field teams, internal teams, and leadership.
- Ability to manage multiple priorities and keep projects moving.
- Comfortable working with KPIs, job boards, dashboards, and performance data.
- Strong documentation skills, including SOPs, checklists, manuals, and training guides.
- Comfortable presenting, facilitating training, and leading group discussions or webinars.
- Strong understanding of jobsite coordination, construction workflows, customer escalations, and field execution.
- Technical knowledge of siding installation, LP, Hardie, or similar materials is a strong asset.
Personal Attributes
- Organized, practical, and detail-oriented.
- Calm under pressure and strong at resolving issues.
- Comfortable coaching people and holding them accountable.
- Process-driven with a bias toward action.
- Adaptable, resourceful, and comfortable in a growing company.
Passionate about helping franchisees succeed.
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What Success Looks Like
Success in this role means franchisees are better supported, operations are more consistent, training is clearer, escalations are handled faster, and the Operations team has stronger systems to work from.
Why Join Ideal Siding
Ideal Siding is a growing franchise company in the exterior renovation space. This role is a key part of building stronger systems, improving franchisee support, and helping the company scale.
You’ll have the opportunity to shape how operations are run, how franchisees are supported, and how training and execution improve across the network.
Flexible work from home options available.
