Career Contacts is a fractional human resources and recruitment consulting firm, supporting companies throughout Canada and the US.
We provide support with permanent placements, temporary staffing, executive searches, HR consulting, and payroll management. We manage all phases of sourcing, screening, selection, and onboarding and retaining.
Career Contacts is hiring on behalf of our client for a Human Resources Manager based in Surrey, BC. This is a people leadership role for an experienced HR professional who is equally comfortable managing a team and handling the day-to-day work. You will oversee an HR team of two to three direct reports, support a workforce of approximately 250 employees, and serve as the key point of escalation for HR matters across the organization. If you have strong UKG experience, a track record of leading others, and you are ready to step into a seat with real accountability, we want to hear from you.
Start Date: Mid-June 2026 preferred
Job Type: Full-time, Permanent
Hours: Monday to Friday
Compensation: $75,000 per year, with performance-based salary reviews
Location: Surrey Central, BC (fully in-office)
Team Size: 2 to 3 direct reports; workforce of approximately 250 employees
Reports To: Senior Leadership
What They Offer
- A meaningful people leadership mandate with a team of two to three direct reports from Day 1
- Broad exposure across HR operations, compliance, HRIS administration, employee relations, and recruitment
- Performance-based salary reviews and a commitment to growing with the right person
- A stable, established organization with a clear HR structure and strong operational foundation
- Support for candidates currently navigating a PR process who bring significant HR management experience
- Full benefits after probation
Who You'll Be
Our client is an established organization with approximately 250 employees across multiple business entities in the Lower Mainland. Day-to-day employee management sits with operations managers in the field. The HR Manager serves as the point of escalation when matters require HR expertise, including employee relations, compliance, performance management, and sensitive workplace issues. You will lead a small HR team, own the UKG HRIS environment, and ensure the department operates with accuracy, consistency, and accountability. This is a hands-on management role. You will be expected to lead and to do the work.
What You Will Do
People Leadership & Team Management
- Lead, coach, and hold accountable a team of two to three HR and administrative direct reports
- Manage workflow allocation, prioritization, and productivity across the HR department
- Set clear expectations for quality, responsiveness, and delivery; address performance gaps directly and professionally
- Train and develop HR team members, building operational depth and coverage across all functions
- Prepare results-oriented operational updates and reports for senior leadership HR Operations & Employee Lifecycle
- Serve as the primary HR escalation point for operations managers across the organization
- Oversee the full employee lifecycle across multiple entities, including recruitment coordination, onboarding, offboarding, employment agreements, status changes, leaves, ROEs, WCB, and ICBC
- Maintain accurate, compliant employee records, HR documentation, and compliance tracking
- Ensure day-to-day HR matters are handled accurately, professionally, and within expected timelines
Employee Relations & Compliance
- Manage employee relations matters including performance management, workplace concerns, investigations, disciplinary processes, and terminations
- Ensure organizational compliance with BC Employment Standards, company policies, and internal HR procedures
- Coordinate WCB and ICBC administrative processes and documentation
- Escalate appropriately and keep senior leadership informed of risks, outstanding issues, and priorities
UKG / HRIS Administration
- Act as the internal subject matter expert and primary owner of UKG systems and HRIS workflows
- Manage employee data, access and permissions, reporting and analytics, organizational structure, site and job code setup, delegation workflows, and geofencing
- Troubleshoot HRIS issues and liaise with UKG support as required
- Train managers and staff on HRIS processes; maintain SOPs and system documentation
Payroll Support, Policy & Documentation
- Support payroll processing and review functions, including discrepancy resolution, benefits administration, and reconciliations
- Coordinate benefit enrollments, changes, deductions, and leave-related adjustments
- Draft, maintain, and continuously improve HR policies, SOPs, employment documentation, and internal procedures
- Maintain organized repositories of HR records, templates, and operational documentation
What You Bring
- 5 to 7 years of developing HR experience, with a profile that demonstrates clear growth and increasing responsibility
- Demonstrated people management experience, including direct oversight of HR staff or teams
- Hands-on UKG experience is a strong requirement, specifically across ATS, scheduling, onboarding, payroll, and workforce management modules
- Solid working knowledge of BC Employment Standards and HR compliance
- Proven ability to handle terminations, investigations, disciplinary processes, and sensitive employee matters with composure and professionalism
- Strong written communication skills with the ability to produce clear, accurate HR documentation and SOPs
- Comfortable operating as both a leader and a contributor in a fast-paced, multi-entity environment
- Sound independent judgment and a high standard of accountability
- International HR experience from your home country is recognized and valued; candidates supported through a PR process are encouraged to apply
What to Expect
We review applications on a rolling basis and move quickly. Shortlisted candidates will receive a brief written pre-screen, followed by a call with our team at Career Contacts, and then an introduction to our client. We keep you informed at every step and aim to make the process as straightforward as possible.
How to Apply
Please submit your resume in Word format and tell us why you are a great fit for this role.
Career Contacts is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment.
We look forward to hearing from you!
Your privacy and confidentiality are of utmost important to us; all applications to Career Contacts are kept confidential. We will not share your personal or professional information with anyone without your prior expressed approval. While we will only be considering qualified applicants for this position, we encourage you to visit our Job Board at www.careercontacts.ca for opportunities that fit your profile.
Pay: $75,000.00 per year
Experience:
- HR Generalist: 3 years (required)
- Leadership: 2 years (required)
Work Location: In person
