About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.
The Position: As part of the Project Services Team: Reporting to the Provincial Project Manager, the Project Services Specialist is the expert resource for the Project Team. This individual will be the final stop in the path of escalations and will be the “be-all” and “end-all” regarding different technologies and troubleshooting. Working closely with the Project Manager, this individual will be an active participant in project scope and will receive scheduled escalations and provide client support while maintaining system documentation for grand scope projects.
This individual will embody a high sense of urgency as they adapt to changing environments and deliver a wow experience to end users during each visit. This individual will also be patient and level-headed to ensure team members are comfortable and confident in discussing project matters. Not only will this individual act as the expert resource in technical skills but will showcase expert interpersonal skills as well. The Project Services Specialist will be highly trusted when faced with difficult tasks and will carry out these difficult situations with tact.
Responsibilities:
- Act as a senior resource to complete escalated tickets from other team members.
- Create and innovate new technical methods of deploying solutions.
- Sound knowledge in different technologies such as PowerShell and other associated scripting language
- Provide clear documentation and proactively monitor all devices and users during Project delivery to ensure client expectations are not just met, they're exceeded.
- Proactively assist with training of existing and new technicians and on solutions to mentor the team and reduce escalations over time.
- Other related tasks related to larger and more complex projects.
Requirements:
- Minimum 5-years IT help desk/support experience
- Minimum 3-years IT infrastructure projects
- Completion of multiple professionally recognized certifications (PowerShell, Server, Networking, AWS, Azure, SAP, Cloud, Scripting, Office 365, etc.)
- Strong knowledge of RDS Environments; The ability to set up a Microsoft RDS farm.
- Strong Firewall configuration experience.
- VLAN / QoS experience
- Strong knowledge of MS Office applications; Office 365 support experience
- Advanced trouble shooting ability and analysis.
- Ability to take a technical lead with projects.
- Strong understanding of virtualization technologies
- Experience managing and supporting 3rd party cloud services.
- Desire to help grow and mentor the team.
- A valid driver’s license.
What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:
- Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
- Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
- Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.
Our Equal Opportunity Commitment:
- F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
- For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.
Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.
