Job Description
Position Title
PCN Program Coordinator
Position Type
Temporary Full-Time
Reports to
Operations Supervisor/ Program Manager
Date
June 01, 2026
Salary
$50,000-$55,000
Job Summary
The PCN Program Coordinator supports the Richmond Primary Care Network (PCN) team in areas including Patient Attachment, Administrative Coordination, and basic data entry. This position learns, provides coverage across core frontline desks and workflows, supports day-to-day operational continuity, and produces routine reporting outputs. The Program Coordinator works collaboratively with a range of health professionals and communicates respectfully with culturally diverse patients, community members, clinics, and partners. The Program Coordinator will play a crucial role in ensuring the PCN initiative achieves its goal of providing accessible, high-quality care to Richmond residents.
Organizational Status
The Richmond Division of Family Practice (RDFP) is a local non-profit society that is part of a province-wide initiative designed to improve patient care, increase family physician influence on health care delivery and design, and enhance professional satisfaction for physicians. The Richmond Division has over 300 physician members, is led by a Board of Directors, and collaborates with Vancouver Coastal Health, BC’s Ministry of Health, and community organizations.
Richmond has embarked on a multi-year journey to transform primary care in Richmond through the implementation of Primary Care Networks. The Richmond Primary Care Network (PCN) program is a joint venture led by the Richmond Division of Family Practice and Vancouver Coastal Health-Richmond, supported through funding from the BC Ministry of Health. In Richmond, our initiative is based on the recruitment of new Family Physicians (FPs) and Nurse Practitioners (NPs) to the community, supporting patient medical homes in relation to care integration, provision of an attachment program for people seeking a primary care provider and delivery of team-based care staffed with allied health, nursing, and clinical pharmacy professionals.
Key Responsibilities
- Attachment Coordination Support
- Support the Health Connect Registry (HCR) workflow to facilitate matching unattached patients with available Family Physicians (FPs) or Nurse Practitioners (NPs) within the community
- Maintain accuracy and completeness of registry/interface data (demographics, status, and required fields)
- Communicate with members of the public regarding attachment processes and case status, using clear, respectful, trauma-informed and culturally safe approaches
- Build and maintain working relationships with local clinics and primary care providers to understand capacity and support attachment processes
- Share appropriate patient information with clinics/providers for attachment purposes in alignment with privacy and security policies
- Support attachment progress monitoring (counts, timelines, dispositions) and prepare aggregate summaries as required
- Conduct outreach to Richmond residents and community partners to promote local attachment mechanisms and support residents to understand eligibility, navigate the process and complete enrollment/registration as required
- Administrative Coordination & Clinic Operations
- Utilize computerized scheduling systems to book, adjust, and coordinate patient appointments (including complex interdisciplinary scheduling) and provide appointment reminders as required
- Receive, process, and track referrals and related documentation (gather missing information, data entry, and follow-up)
- Coordinate clinician schedules with MOAs and primary care providers; organize virtual visits and support patient flow in clinic settings
- Greet and direct clients, health professionals, and visitors; respond to general inquiries in a positive and professional manner
- Manage calendars and shared document hubs; support faxing/secure distribution of information to referring providers as required
- Participate in a set rotation to provide front desk/reception coverage for the Richmond PCN, including welcoming clients, completing check-in procedures, responding to inquiries, and communicating relevant updates to onsite clinicians and team members to support timely patient flow
- Receive, sort, and direct incoming mail, packages, and faxes
- Provide planning and hosting support for webinars, team meetings, and virtual sessions
- Provide administrative support to PCN leadership to participate in team meetings, role development, and quality improvement activities
- Administrative duties such as agenda and meeting minutes in working groups & meetings as required.
- Data, Metrics, and Reporting
Accurately enter, validate, and maintain operational and performance data across multiple systems and tracking databases to support reporting requirements, and data integrity. Conduct routine data quality checks to ensure information is complete, consistent, and reliable for local and provincial reporting.
- Privacy, Professional Practice, and Collaboration
- Ensure workflows comply with privacy regulations and organizational policies, including FOIPPA and PIPA
- Apply sound judgement, tact, and diplomacy when handling sensitive patient and provider information
- Work collaboratively across roles, provide coverage during absences/peaks, and contribute to a respectful and supportive team culture
- Other duties: Perform other duties as required
Working conditions
- Temporary, Full-time, office-based, and clinic/event support as needed
- Monday to Friday business hours, with occasional early starts or evening meetings/events as required
- In-person attendance required at the office location in Richmond, BC
- Ability to travel locally within Richmond to clinics, service locations, and community partner sites as needed
Qualifications
Education & Experience
- Secondary school graduation or equivalent required
- Minimum 2+ years recent, related experience in administrative health care, medical office support, patient-facing customer service, and/or program operations
- Experience with scheduling, referral processing, and high-volume administrative workflows in a health setting
- Experience supporting evaluation, metrics tracking, and reporting is an asset
Technical Skills
- Proficiency with Microsoft Office (especially Outlook and Excel) and general comfort with spreadsheets, trackers, and shared document systems
- Experience with health system software and databases, such as EMRs, and/or tools such as PARIS, CareConnect, Pathways, and the Health Connect Registry
- Ability to learn new systems quickly and follow step-by-step procedures with strong attention to detail
Knowledge & Competencies
- Knowledge of the BC primary care system and comfort working with clinics, physicians, and nurse practitioners
- Strong communication skills (written and verbal) and interpersonal/relationship-building skills
- Strong organizational skills, ability to prioritize, and ability to manage competing tasks with consistent follow-through
- Demonstrated problem-solving skills and ability to work independently while contributing to a team environment
- Knowledge of Indigenous cultural safety and humility, and the ability to integrate this knowledge into practice
- Knowledge and application of diversity, equity, and inclusion principles
Language
- Cantonese/Mandarin required
Benefits:
- Dental care
- Extended health care
- Vision care
Disclaimer: The tasks listed above indicate the general nature and level of work performed in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The bulleted details are examples drawn from current work and are not intended to limit or restrict the tasks outlined in the job description.
