Salary range: The salary range for this position is CAD $30.61 - $32.39 / hour Why Fraser Health?:
We are currently looking to fill a Casual opportunity for a Scheduler at Home Support Services located in Surrey, BC.
Experience the exceptional benefits of working with us including:
- Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
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Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.
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Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.
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Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.
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Maternity Top-Up: Receive an 87% top-up during maternity leave.
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TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes
Additional employee discounts and perks available.
*Eligibility based on employment status
Detailed Overview: Under the general supervision of the Manager or designate, coordinates and maintains the scheduling of designated Home Health/Home Support (HH/HS) staff to ensure provision of services to clients and compliance with relevant legislation; in collaboration with team members, initiates and updates schedules; relays information to HH/HS staff and clients; maintains accurate relevant documentation. Responsibilities:
- Prepares and adjusts schedules for designated Home Health/Home Support (HH/HS) staff to meet client needs, client referrals, applicable collective agreement and care plan including daily, short and long term scheduling; contacts staff regarding the initiation or changes in schedules; documents cancellations, amends schedules, monitors and adjusts schedules to maintain regular hours of work.
- Records and obtains client intake information; relays information to HH/HS staff; informs client of regular scheduled service time and any change in service personnel or time of service.
- Receives client feedback, complaints and inquiries; defers to other members of the health team regarding specific feedback, inquiries and complaints and/or changes in client's status/schedule; advises Manager or designate of any difficulties in the placement of Community Health Workers (CHW).
- Receives calls and/or requests from staff regarding absences such as vacation, sick leave and other leaves of absence; assigns staff in accordance with applicable collective agreement upon approval of leave.
- Liaises with Manager or designate regarding issues such as staffing requirements and client concerns; reviews and verifies CHW timesheets and provides input into performance review of CHW'''s, as requested.
- Completes and maintains client records/reports ensuring that all information for the delivery and evaluation of service is complete; maintains relevant statistical information as required.
- Orientates new office staff to scheduling procedures and forms, as required.
- Performs other related duties as assigned.
Qualifications:
Education and Experience
Grade 12, plus an Office Administration Certificate and two (2) years' recent related experience, or an equivalent combination of education, training and experience.
Skills and Abilities
- Ability to communicate effectively, both verbally and in writing.
- Physical ability to carry out the duties of the position.
- Ability to work independently and in cooperation with others.
- Ability to operate related equipment.
- Ability to plan, organize and prioritize.
- Ability to type at 20 wpm.
- Business writing skills.
- Knowledge of office procedures.
- Knowledge of medical terminology.
- Ability to analyze and resolve problems.
