Are you ready to join a dynamic team that values exceptional customer service and high-quality products?
Garage Door Ninja is a leading provider of residential garage door installation and repair services in the Lower Mainland, BC. We're looking for a dedicated Customer Care and Inside Sales Representative to join our valued team. If you're passionate about helping customers and driving sales and want to be part of a great team, look no further than Garage Door Ninja!
“From the bottom of my heart, I believe that GARAGE DOOR NINJA is a great place to work and have fun, learn and master customer service and mechanical skills, help people and be appreciated.”
~ Yuriy Dyomkin, Founder
Why You should Join Team Ninja:
· Hybrid work Office / Home: Enjoy the flexibility and comfort of working remotely
· Competitive Compensation: Base pay + performance-based commission
· Benefits Package: Health insurance, paid training, and 3 weeks vacation
· Growth-Oriented: Career path opportunities and regular coaching
· Team Culture: Positive, collaborative, and support-driven environment
About the Role: We’re hiring a full-time Customer Service & Inside Sales Representative who will:
· Answer inbound customer calls, texts, and emails
· Book and schedule service and installation jobs
· Create estimates and convert leads into sales
· Dispatch efficiently and manage day-to-day technician routing
You will be the central hub between our customers and our service/installation teams. This role combines high-level communication skills, CRM usage, technical quoting, and logistical thinking.
Sound like you? Read more to discover your future potential!
KEY RESPONSIBILITIES
Customer Service:
· Professionally handle all customer inquiries
· Resolve complaints and issues promptly
· Follow up after service to ensure satisfaction
Scheduling & Dispatch:
· Optimize technician scheduling for maximum efficiency
· Balance geography, urgency, and availability
· Maintain daily scheduling consistency with minimal gaps
Inside Sales:
· Respond to garage door installation inquiries
· Prepare detailed and accurate installation quotes
· Follow up with leads to close sales
Administrative Support:
· Maintain accurate CRM and customer records
· Generate service and sales reports
· Collaborate with techs and management on jobs and customer outcomes
REQUIREMENTS
· Lives in the Vancouver Area
· Valid driver’s license and understanding of logistics and route planning
· Proven experience in inside sales, customer service, or dispatch (HVAC, trades, or construction preferred)
· Strong communication and organizational skills
· Tech-savvy: CRM experience and remote tools proficiency
· Able to work independently and thrive in a remote environment
· Typing speed of at least 40 WPM
· Fluent English speaking and writing required
WORKING CONDITIONS
· Required availability during standard business hours
· Available work schedule Sunday - Thursday or Tuesday - Saturday
· Requires reliable high-speed internet and quiet space
· Equipment (dual-monitor setup, laptop, headset) provided after training
BENEFITS
· Full-time employment
· Vacation Pay, Sick leave, and Extended Health Insurance
· Paid training
· Commission on closed sales
· Performance-based bonuses
READY TO APPLY? We’re looking for self-motivated, customer-focused professionals with a drive to learn and grow.
PLEASE NOTE: Only qualified candidates from the Vancouver area will be contacted.
Thank you for your interest!
Job Type: Full-time
Pay: $55,000.00-$75,000.00 per year
Benefits:
- Dental care
- Extended health care
Application question(s):
- Are you willing to provide your Driver's Abstract Report upon request?
Education:
- Secondary School (required)
Experience:
- Call center: 3 years (required)
- Inside sales: 3 years (required)
Language:
- English clearly and fluently? (required)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Vancouver, BC V5M 4V8
