Employer: Coastal Business – Community Business Development Corporation (CBDC)
Title: Office & Loans Administrator
Position: Full Time, Permanent
Hours of Work: Monday – Friday, 8:30AM – 4:30PM
Job Location: In-person, on-site in Sydney, Nova Scotia. Occasional travel for committee meetings or events is required.
Proposed Start Date: As soon as possible
Salary: Annual salary range of $48,000 - $55,000 – negotiable based on commensurate knowledge and experience.
Benefit Package: Paid vacation starting at two (2) weeks, fifteen (15) paid sick days, paid holidays, pension plan, cost-shared medical, dental, long-term disability, and life insurance benefits are available!
Application Deadline: July 23rd, 2026, at 11:59PM AST, or until the position has been filled.
Coastal Business CBDC is recruiting a motivated and detail-oriented Office & Loans Administrator who will play a key role in supporting local entrepreneurs through effective loan administration and client service.
Community Business Development Corporations (CBDCs) are community-based, not-for-profit organizations that support the growth and success of small businesses and entrepreneurs across Atlantic Canada. CBDCs provide financing, business counselling, training, and advisory services to help individuals start, expand, or modernize their businesses. Through a network of local offices, CBDCs work closely with communities to promote entrepreneurship, create employment opportunities, and strengthen rural economies.
Reporting to the Executive Director, the Office & Loans Administrator supports the lending team by coordinating loan documentation, maintaining accurate records, and assisting with loan administration and reporting. This position provides front-line client service, guides applicants through documentation requirements, and supports outreach activities that promote CBDC programs. Through strong organization and attention to detail, the Office & Loans Administrator helps ensure efficient operations, compliance, and exceptional customer service to local entrepreneurs and businesses.
Core Accountabilities:
Loan Administration
. Manage and maintain loan files to ensure compliance with CBDC policies and audit standards.
. Coordinate the collection and verification of financial statements, business plans, credit reports, security documentation, and identification.
. Assist loan officers with the preparation and processing of loan documentation while maintaining accurate records within loan management and CRM systems.
. Monitor loan conditions, disbursements, renewals, and annual reviews to ensure deadlines and requirements are met.
. Support loan officers through research, file preparation, and proactive client follow-up.
Client & Community Support
. Deliver exceptional front-line service as the first point of contact for loan applicants and inquiries.
. Guide clients through application requirements and documentation to support successful submissions.
. Assist with community outreach initiatives, workshops, and promotional events that highlight CBDC programs and services.
. Create a professional and welcoming experience for all clients and visitors.
Office Administration
. Manage reception operations including phone, email, and in-person inquiries.
. Maintain organized office systems, supplies, and equipment to ensure smooth daily operations.
. Prepare meeting materials, agendas, and minutes for committee meetings.
. Manage filing systems and digital records to ensure efficient document retrieval.
. Assist with basic financial administration including payment processing, deposits, and basic reconciliations.
Reporting & Compliance
. Assist with loan portfolio reporting, performance tracking, and delinquency monitoring.
. Ensure adherence to privacy legislation, lending policies, and funding partner requirements.
. Maintain accurate documentation to support audits, reviews, and program reporting.
. Perform other administrative duties as required.
Qualifications:
Education & Experience
. Diploma or degree in Business Administration, Finance, Accounting, Office Administration, or a related field, or an equivalent combination of education and relevant experience is required.
. Experience in a similar office setting is preferred.
. Fluency in English is required; ability to speak and read French is considered a strong asset.
. Familiarity with small business financing, community economic development programs, or government- funded programs is beneficial.
. Knowledge of basic bookkeeping or financial administration practices is considered an asset.
Skills & Competencies
. Strong organizational skills with exceptional attention to detail and accuracy.
. Excellent communication and interpersonal skills with the ability to provide professional client service.
. Proficiency with Microsoft Office Suite (Word, Excel, Outlook, and Teams) and comfort learning and using database or CRM systems.
. Ability to manage multiple priorities and meet deadlines.
. Strong problem-solving skills and the ability to take initiative when supporting operational needs.
. High level of discretion and professionalism when handling confidential financial and personal information.
. Ability to work both independently and collaboratively within a team environment.
. Strong record-keeping and documentation management skills.
. Ability to build positive relationships with clients, community partners, stakeholders, and colleagues.
. Able to provide a clear criminal record.
. Valid drivers license and reliable vehicle is required.
We thank you for your interest, however only those chosen for an interview will be contacted.
If interested in this opportunity, please forward a resume and cover letter
Failure to submit the correct documents will result in an invalid application.
Please note that this position is open to Canadian Citizens or Permanent Residents only and will remain open until filled. Applicants will be reviewed in two-week windows.
Pay: $48,000.00-$55,000.00 per year
Work Location: In person
