All Great Wolf Lodge Leaders are fully dedicated to delivering positive and exceptional 5 STAR PAW service to our Pack and guests by adopting a systems-based approach and following the below principles for both fellow Pack Members and Guests:
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Our Mission Statement: Creating family traditions one family at a time
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Our Customer Service Standards: Safety, Quality, Consistency, and Fun
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Our R.I.A.C.T Core Values: Respect, Integrity, Accountability, Competence and Teamwork
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Delivering 5 Star Service while consistently assuming the most effective role.
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Attend all quarterly meetings
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Actively engage in and promote lodge culture including but not limited to; Holiday parties, Pack outing and philanthropic initiatives
The Manager of Finance is responsible for leading the financial operations of the lodge and ensuring accurate financial reporting, sound internal controls, effective budgeting, forecasting, and compliance with company policies and applicable regulations. This role partners closely with operational leaders to support business decisions, improve profitability, safeguard assets, and maintain the financial health of the property. The Manager of Finance oversees accounting processes, cash management, payroll coordination, audit readiness, and financial analysis to support both guest service excellence and operational performance.
Essential Duties & Responsibilities
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Lead the day-to-day financial and accounting operations of the lodge, including general ledger, accounts payable, accounts receivable, bank reconciliations, and cash controls.
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Prepare accurate and timely daily, weekly, monthly, and annual financial reports and key performance indicators (KPIs) for the lodge leadership and ownership as required.
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Develop, manage, and monitor the annual operating budget and periodic forecasts, identifying risks, variances, and opportunities.
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Analyze financial results, business trends, labour costs, and departmental expenses to support informed operational decision-making.
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Maintain strong internal controls and ensure compliance with company policies, accounting standards, tax requirements, and audit expectations.
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Oversee revenue reconciliation processes, including coordination with front office, food and beverage, and other operational departments to ensure complete and accurate reporting.
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Support payroll review and oversee gratuity calculations to ensure accuracy, confidentiality, and compliance with applicable legislation and internal controls.
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Monitor cash flow, working capital, and balance sheet accounts to protect the financial position of the property.
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Coordinate internal and external audits and ensure timely resolution of audit findings or control gaps.
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Review contracts, purchasing activity, and expense trends to identify cost-saving opportunities and operational efficiencies.
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Partner with department leaders to improve budget ownership, financial literacy, and accountability across the property.
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Supervise, coach, and develop finance team members while promoting accuracy, timeliness, collaboration, and service excellence.
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Participate in leadership meetings and contribute financial insight to business planning, capital requests, and strategic initiatives.
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Lead month-end and year-end close processes, ensuring completion of all required reconciliations, accruals, journal entries and reporting schedules.
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Assist with insurance documentation, regulatory filings, and other property-level financial compliance requirements as needed.
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Conduct ad hoc financial analysis and deep-dive investigations into variances, trends, operational issues, and performance drivers, identifying root causes and providing clear, actionable insights to support timely business decisions and continuous improvement.
Qualifications & Traits
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Post-secondary education in Finance, Accounting, Business Administration, or a related field.
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Professional accounting designation or progress toward designation is considered an asset.
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Minimum 3–5 years of progressive finance or accounting experience, preferably within hotel, resort, or hospitality operations.
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Strong understanding of budgeting, forecasting, financial reporting, internal controls, and audit processes.
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Experience with hospitality systems and financial software, including property management and point-of-sale reporting, is an asset.
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Proficient in Microsoft Excel and other Microsoft applications.
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Knowledge of applicable employment standards, payroll practices, taxation, and regulatory requirements.
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Demonstrated leadership skills with the ability to manage priorities, meet deadlines, and support cross-functional teams.
Physical Requirements
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Capable of walking, standing, crawling, sitting, bending, twisting, reaching up to and including above shoulder level, crouching/squatting, and kneeling.
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Capable of climbing multiple flights of stairs.
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Dexterity of the fingers and hands with ability to squeeze hands, twist and rotate wrists and elbows.
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Able to work at a computer for long periods of time.
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Ability to hear and speak for communication with guests.
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Ability to lift, push and pull up to 20lbs.
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Capable of working in small spaces.
Knowledge, Skills and Abilities
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Strong analytical and problem-solving skills with a high level of accuracy and attention to detail.
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Ability to interpret financial data and translate it into practical recommendations for operational leaders.
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Excellent organizational, planning, and time-management abilities.
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Strong written and verbal communication skills with the ability to present information clearly and professionally.
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Ability to maintain confidentiality and handle sensitive financial and employee information appropriately.
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Collaborative leadership style with the ability to build strong working relationships across departments.
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Ability to work effectively in a fast-paced hospitality environment with changing priorities and deadlines.
Work Conditions
This role is based on-site at the Lodge and may require occasional flexibility outside regular business hours to support month-end, year-end, audits, payroll timelines, or operational priorities. The Manager of Finance works closely with the Lodge leadership and may interact with corporate finance teams, auditors, vendors, and department managers.
Additional Requirements
Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.
Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.
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