Job Description:
Connect people. Strengthen a community. Make a lasting impact.
At the City of Thunder Bay, Our City Runs on People Like You. Together, we are building a workplace where everyone belongs—where your passion for supporting older adults, engaging volunteers, and strengthening community connections helps enhance quality of life for seniors across our city.
Here, you will coordinate and deliver valuable support services, recruit and mentor volunteers, connect seniors with community resources, and help develop programs that promote independence, safety, and well-being. You’ll be part of a workplace that values respect, fosters growth, and promotes a culture of diversity, well-being, and collaboration.
Thunder Bay offers more than a fulfilling career. With its natural beauty, affordability, and strong sense of community, it’s a city where you can grow personally and professionally.
Where You’ll Make a Difference Every Day
As a Support Services Specialist, you will play a key role in helping older adults remain connected, supported, and engaged in their community. Through program coordination, volunteer management, outreach, and client support, you will contribute to services that positively impact the lives of seniors while fostering meaningful volunteer involvement.
Whether you live in Thunder Bay, you’re looking to return, or excited to make the City your new home, join a team where your skills, expertise, and presence is recognized, and make a real impact to our community.
How You’ll Support the Team
In this role, you will coordinate support service programs, recruit and support volunteers, assess client needs, and connect seniors with valuable community resources. You will also have the following accountabilities:
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Recruit, interview, orient, train, supervise, support, and recognize volunteers, ensuring appropriate matches between volunteers and program participants.
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Screen and assess program applicants to determine eligibility, needs, interests, and appropriate service options.
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Provide information, outreach, and referrals to seniors regarding community programs, services, and supports.
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Assist in the development, delivery, promotion, and continuous improvement of support service programs and initiatives.
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Support the Telephone Assurance Program, Friendly Visting Program, Snow Angels Program, and respond to participant, volunteer, and program-related concerns.
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Maintain accurate and confidential records and build effective relationships with seniors, volunteers, community partners, staff, and the public.
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Participate as an active member of the service delivery team and assist the Coordinator, Support Services with program planning and day-to-day operations.
For a full detailed description, please click here.
What You Can Count On With Us
We’re proud to offer a workplace where your well-being, growth, and sense of purpose come first. As a Support Services Specialist, you’ll enjoy:
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A competitive salary that reflects your expertise
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A matching pension plan to help you build long-term financial security
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Comprehensive health, vision, and dental coverage, plus life insurance for peace of mind
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Generous paid vacation and holidays, with the option to purchase additional leave days when you need more time off
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Access to a confidential Employee and Family Assistance Program (EFAP) and wellness initiatives to support your overall health
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Leadership development and tuition reimbursement programs, so you can continue to grow your skills and career
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A culture of recognition and appreciation, with staff events and programs that celebrate your contributions
What You’ll Bring to the Team
Here’s what will help you succeed as the Support Services Specialist:
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Degree in a human services field along with two years’ volunteer management and supervisory experience; or
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Diploma a human services field along with four years’ volunteer management and supervisory experience
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Knowledge of the characteristics, needs and interests of older adults
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Strong interpersonal, communication, and relationship-building skills.
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Excellent organizational, analytical, multitasking, and customer service abilities.
Support With Us - Apply Today
Ready to take the next step in your career journey? Join us at the City of Thunder Bay, where you’ll support a dedicated team, and make a lasting difference every day.
Apply today and start your next chapter with the City of Thunder Bay.
General Information:
As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.
ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:
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Photos
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Any certificates that have photo identification
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Driver’s licences
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Police records checks
Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.
ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.
PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866
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