Thunder Bay On Administrator Jobs – 17 Openings This Week

Customer Service Manager (CSM)
Reid's Furniture / Ashley Homestore —Thunder Bay, ON
- $45,000–$55,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Store discount
- Dental care
Quick apply
3d
Warranty Administrator
Equipment World Inc. —Thunder Bay, ON
- From $23 an hour
- Full-time
- Mechanic experience
- Sales
- Customer service
- Disability insurance
- Dental care
Quick apply
Executive Director (Administrator) (Orillia)
Arcavia (Orillia) LTC LP —Ontario
- $100,000–$135,000 a year
- Full-time
- Communication skills
- Dental care
Quick apply
Project Administrator
Tetra Tech —Thunder Bay, ON
- $50,000–$65,000 a year
- Microsoft Word
- Microsoft Excel
- PMP
Human Resources Administrator and Travel Coordinator
Windigo Catering LP —Thunder Bay, ON
- $24–$27 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Employee assistance program
Quick apply
Human Resources Assistant
Bayshore HealthCare —Thunder Bay, ON
- $42,900–$50,000 a year
- Full-time
- Customer service
- Writing skills
- English
10d
IPV/ Abuse Issues Administrator
Nishnawbe Aski Police Service —Thunder Bay, ON
- $69,199.00–$76,191.69 a year
- Full-time
- Case management
- Communication skills
8d
Medical Receptionist
Fort William Clinic —Thunder Bay, ON
- From $18.85 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
Quick apply
9d
ServiceNow Platform Architect - Canada based and French speaker preferred
Platform 6 Ltd —Canada
- Call to connect
- Sales
- Communication skills
Quick apply
4d

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Warranty Administrator
Equipment World Inc. —Thunder Bay, ON
Act as the key link between customers, technicians, Parts, and Rentals. Oversee warranty claims, work orders, and service documentation.
From $23 an hour
Quick apply

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Accounts Receivable & Billing Administrator English/French Bilingual
Richmond Advisory Services —Markham, ON
Review, sort, and prioritize a high volume of utility and vendor invoices to ensure timely processing and avoid late payment penalties.
$50,000–$55,000 a year
Quick apply
Accounts Receivable Administrator
Valiant Group —Oshawa, ON
Must have at least 5 years experience with Accounts Receivable, coding payments, processing large amounts of data, monthly accounting reports, fast paced data…
$45,000–$55,000 a year
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Customer Service Manager (CSM)

Reid's Furniture / Ashley Homestore
Thunder Bay, ON

Quick apply

Job details

Permanent | Full-time
$45,000–$55,000 a year
3 days ago

Qualifications

Customer service
English
Microsoft Office
Administrative experience
Certified Scrum Master
Computer skills
Communication skills

Full job description

Customer Service Administrator – Service Department

Location: Reid's Furniture – Thunder Bay, ON

Position: Full-Time

About the RoleJoin a locally owned business that has proudly served the Thunder Bay community since 1968.

Reid's Furniture is looking for a highly organized, customer-focused Customer Service Administrator to join our Service Department.

This role is responsible for answering incoming customer calls, coordinating service appointments, scheduling technicians, communicating with manufacturers, and ensuring service issues are handled professionally from start to finish.

We're looking for someone who enjoys solving problems, stays calm under pressure, and takes ownership of their work without needing constant direction.

Key Responsibilities

Answer incoming customer calls and emails regarding service requests.
Gather accurate information and determine the best course of action.
Schedule in-home service appointments for technicians.
Coordinate service orders with manufacturers and suppliers.
Order replacement parts and monitor outstanding orders.
Maintain accurate customer records and service notes.
Communicate with customers regarding appointment times, parts availability, and service updates.
Prioritize multiple service requests while meeting deadlines.
Work closely with the warehouse, sales team, and service technicians to resolve customer concerns.
Follow established procedures while exercising good judgment when unique situations arise.

We're Looking for Someone Who

Is a self-starter who doesn't wait to be told what to do.
Has excellent common sense and strong problem-solving skills.
Works independently and takes ownership of responsibilities.
Is highly organized and able to manage multiple priorities.
Communicates professionally and confidently with customers and coworkers.
Remains calm and positive when dealing with difficult situations.
Learns new computer systems quickly.
Has excellent attention to detail.
Is dependable, punctual, and accountable.
Can make sound decisions and knows when to ask for guidance.
Enjoys helping customers and finding practical solutions.

Qualifications

Previous customer service or administrative experience is preferred.
Experience in scheduling, dispatching, or service coordination is considered an asset.
Strong computer skills, including Microsoft Office.
Experience working with customer management, order entry, or service scheduling software is an asset. Training will be provided on our internal systems.
Excellent verbal and written communication skills.

What You'll Bring

The ideal candidate is someone who naturally takes initiative. They look for solutions instead of problems, stay organized even when busy, and can confidently manage their workload without constant supervision. They understand that outstanding customer service comes from clear communication, empathy, and following through on commitments.

What We Offer

Competitive compensation based on experience.
Comprehensive health and dental benefits after three months of employment.
Company pension plan after one year of employment.
Employee discount on furniture and home furnishings.
Paid vacation.
On-the-job training and ongoing support.
Opportunities for growth within the company.
The opportunity to build a rewarding career with a locally owned business that has proudly served the Thunder Bay community since 1968.

Application Screening QuestionPlease answer the following question when submitting your application:

A customer calls because their furniture repair has been delayed, and they're frustrated. How would you handle the conversation, and what steps would you take before ending the call?

If you're someone who enjoys solving problems, working independently, and making a positive impact on the customer experience, we'd love to hear from you.

Please submit your resume along with your answer to the screening question.

We thank all applicants for their interest in joining Reid's Furniture. Only those selected for an interview will be contacted.

Pay: $45,000.00-$55,000.00 per year

Benefits:

Company pension
Paid time off
RRSP match
Store discount

Work Location: In person

Quick apply

Refine Your Search

administrator jobs in thunder bay on

Customer Service Manager (CSM)

Warranty Administrator

Executive Director (Administrator) (Orillia)

Project Administrator

Human Resources Administrator and Travel Coordinator

Human Resources Assistant

IPV/ Abuse Issues Administrator

Medical Receptionist

ServiceNow Platform Architect - Canada based and French speaker preferred

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