The Health Services I&IT Cluster, Emergency Health I&IT Solutions & Technology Management Branch is looking for an experienced professional to join their team, to develop, maintain and modernize I&IT telecommunication solutions.
If you have a strong background in developing, maintaining and supporting I&IT telecommunication and radio systems and are able to work in an intense, fast-paced environment, consider this opportunity to join the Emergency Health I+IT Solutions & Technology Management Branch.
To learn more about the compensation package for this position with the Ministry of Public and Business Service Delivery and Procurement, please visit the Ontario Public Service Employee Union OPSEU website for a copy of the current collective agreements.
In this role you will:
- analyze, design, implement and measure the performance of a wide and varied range of integrated network facilities, including mission-critical voice, data, radio, satellite and information technology for Central Ambulance Communications Centres (CACC) throughout the province
- provide on-site and remote hardware and software technical expertise and coordination in administering, monitoring, managing, implementing, repairing and supporting the desktop and server environment, end-user and vehicle devices, as well as the CACC integrated networked facilities within the CACC
- ensure optimal service delivery and support for IT and telecommunications systems in ambulance dispatch centers and other locations
- lead technical incident and problem resolution, providing high-level expertise and engaging with vendors and staff
- offer senior-level support and guidance on telecommunications and IT solutions to various stakeholders
- provide hands-on operational support, including Tier 2 & 3 technical support, and manage critical implementations
- develop and monitor systems to track performance of integrated voice, data, and radio systems, and provide training to staff
- conduct regional seminars and configure software-driven communication systems
- implement effective system change control and provide site-specific consulting services
- collaborate with other branches and vendors for problem resolution and update knowledge databases
You have:
- valid class G driver's licence
- basic CPR Certification, first aid, and radio operation or ability to obtain such certification
- the ability to extensively travel throughout the assigned area, with occasional multi-day trips to rural and remote radio tower sites, hospitals and ambulance bases in areas not serviced by public or commercial transportation
You have:
- knowledge of and experience in communication technology, including Avaya Aura R 10, Analog Trucking, Avaya gateway, Data Networks, Session Initiation Protocol, Session Boarder Controller, and satellite telecommunications
- knowledge of and experience with current desktop Operating system (Windows 10, 11)
- knowledge of current and emerging telecommunications systems technologies, including voice, data, satellite, information technology and radio telecommunication systems used in the CACC environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned CACCs
- knowledge of desktop hardware components such as chips, motherboards, BIOS, memory, network cards, media, interfaces, printers and other peripherals
- knowledge of server operating system configurations and services, and domain architectures such as Windows Internet Name Service, Dynamic Host Configuration Protocol, Remote Access Service, Internet Protocol addressing, networking addresses, printer queues and naming conventions
You have:
- analytical and problem-solving skills to provide technical analysis, and cost-benefit analysis, identify problems and provide solutions
- organizational and coordination skills to coordinate installations and technical support carried out by vendors
- planning and organizational skills to lead regional seminars on communications subjects for Emergency Health Services personnel
You have:
- oral and written communication and presentation skills to provide training, prepare reports, instructions, and training materials, and interact with internal and external stakeholders
- consulting and advisory skills to support colleagues, peers, stakeholders, management and end users to identify information technologies which will facilitate business practices
- You have knowledge of incident and change management practices, project management and time management methodologies
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- many employee networks offering support for and education about underrepresented groups
- comprehensive benefits that look after your holistic wellness needs
- base salary that aligns to market trends with scheduled salary progression
- tailored work arrangements, including opportunities like flex hours, self-funded leave and more
- a modern, friendly, and accessible physical work environment
