Who We Are:
Future Transfer is a leading warehousing, manufacturing, and logistics company bringing pride, excellence, and innovation to the agriculture, industrial chemical, and consumer products industries. As an ISO 9001:2015 certified organization, we deliver strategic national warehousing, advanced logistics, tolerance-specific custom formulation, packaging, and transloading services.
We bring innovation that is authentic and measurable, supported by a company-wide culture of empowered, solution-driven thinkers. Our core strength is ingenuity – developed through encouragement, collaboration, and continuous improvement – allowing us to balance business priorities with meaningful community impact.
Future Transfer is a growing story – join us and tell your part.
Why Work With Us?
- Competitive wages
- Comprehensive health and dental benefits
- RRSP/DPSP matching program
- Employee Assistance Program (EAP)
- Short-term and long-term disability coverage
- Company provided uniforms, PPE, and safety shoes
- Paid vacation
- Employee referral bonus
- Team lunches, promotional gear, and seasonal celebrations throughout the year
- Ongoing training, growth, and development opportunities
Job Summary:
We currently have an open position for a Customer Service Specialist to join our team on the day shift (7:00 a.m. – 4:00 p.m.). This role is responsible for…
Key Responsibilities:
- Assist warehouse team with customer projects, inventories, etc.
- Create and maintain strong relationships and communication with customers, verbal communication, e-mail, teams’ meetings, customer issue resolution, inventory balance, etc. will be part of daily customer-facing activities
- Communicate customer requirements to warehouse team
- Prepare and provide required documentation and labels to production floor
- Generate work orders and post production in ERP system
- Generate production reports for customers
- Field customer orders, inquiries and service
- Obtaining and entering customer orders in R4 WMS to facilitate the accurate & timely shipment of customer-owned goods
- Use customer based ERP systems to access order information and PGI orders; examples are SAP, Oracle etc.
- Review receipts from warehouse to ensure accuracy, upon completing of review close receipts, reporting, filing or paperwork
- Assist warehouse manager with inventory maintenance, counts etc. as customer demands
- Maintain accuracy of records through daily, weekly and monthly reporting
- Perform clerical duties, such as filing, generation of customer required reports, maintain up to date customer files
- Provide warehouse team with documents, customer specific labels, lot labels, etc. as required
- Assist warehouse operations with product set-up requirements
- May be required to assist at other sites when determined by business needs
- Other related duties as required or assigned
Required Knowledge and Skills:
- Strong computer skills and ability to operate within Microsoft Office suite of products, and other computer systems.
- Proven ability to multitask on customer provided ERP systems such as SAP, D365, Oracle, etc.
- Very strong attention to detail, strong decision making skills and adaptability
- Proven ability to manage multiple tasks and tight timelines in a professional manner
- Effective communication skills to interact with external customers and individuals at all levels of the organization
- Able to work efficiently as part of the team as well as independently
- Ability to use general office equipment
- Strong work ethic and positive team attitude
- Related manufacturing/industrial customer service/shipping/receiving work experience, or related experience, of 3 – 5 years required
Working Conditions:
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Manual dexterity required to use desktop computer and peripherals,
- Physical & Mental dexterity to be able to handle extended periods at desk
- Physical & Mental dexterity to be able to work within the warehouse as required
- Travel to other sites may be required
Our Commitment:
Future Transfer is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business needs. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all applicants and team members.
Safety is our priority and is both the starting point and foundation for all aspects of our business. Safe transport and storage of products, safe operational practices, and safe working conditions enable us to protect our employees, customers, suppliers, and the environment.
To learn more about our company, visit: www.futuretransfer.com
We thank all applicants for their interest. Please click apply to submit your resume!
Pay: $23.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Education:
- Secondary School (required)
Experience:
- Shipping & receiving: 3 years (required)
- manufacturing based customer service: 3 years (required)
- Data entry: 1 year (preferred)
Work Location: In person
