SPRING LIVING OVERVIEW
Spring Living Retirement Communities (springliving.ca) is a boutique, rapidly growing Canadian senior living owner/operator, who currently owns and operates 28 retirement communities in Ontario and Quebec. The company has an ambitious growth plan to expanding through acquisition of mid-market retirement residences across Canada over the next 5 years. Spring Living’s mission is to create warm, welcoming and secure environments for residents, foster caring connections, and provide personalized services by team members who are committed to making a significant IMPACT every day.
Spring Living is the Retirement Community platform of the BAZ group; a Real Estate company that strategically acquires, develops, constructs and repositions assets throughout North America.
JOB OVERVIEW
REPORTS TO: Vice President of Operations
The Operations Assistant provides high-level administrative and operational support to the Vice President of Operations and the broader Operations team at Spring Living Retirement Communities. This role is integral to driving organizational efficiency by coordinating key initiatives, facilitating communication across multiple communities, and supporting the execution of strategic priorities.
The ideal candidate is highly organized, detail-oriented, and adaptable, with the ability to manage competing priorities in a fast-paced, multi-site environment. They bring strong communication skills, a proactive mindset, and a commitment to supporting operational excellence across the organization.
All duties are performed in the best interest of the residents and their families, and in accordance with Spring Living’s Vision, Mission, and Values statements.
ROLES AND RESPONSIBILITIES
Operational & Administrative Support:
- Provide direct administrative support to the Vice President of Operations, including calendar management, travel coordination, and meeting preparation.
- Prepare reports, presentations, and operational summaries for leadership meetings.
- Track key performance indicators (KPIs) and assist in compiling operational data across communities.
- Maintain organized records, documents, and internal systems.
- Provide administrative support to the boarder operations team.
- Track priorities, deadlines, and follow-ups to ensure timely execution of initiatives.
- Prepare regular dashboards and summary reports for leadership.
- Serve as a liaison between the Vice President of Operations and internal/external stakeholders.
Project Coordination:
- Support special projects and strategic initiatives led by the Vice President of Operations.
- Assist in the planning, execution, and tracking of operational projects and initiatives.
- Coordinate timelines, deliverables, and follow-ups with community leaders and cross-functional teams.
- Maintain project timelines, documentation, and progress tracking.
- Ensure accuracy and timeliness of reporting across multiple communities.
Communication & Collaboration:
- Serve as a liaison between the Vice President of Operations and community-level leadership teams.
- Draft internal communications, memos, and updates for distribution across communities.
- Support organization of leadership meetings, town halls, and operational reviews.
Process Improvement:
- Identify opportunities to streamline administrative and operational processes.
- Support implementation of new systems, tools, and standard operating procedures.
- Assist with audits, compliance tracking, and quality assurance initiatives.
Other:
- Performs other related duties as required.
QUALIFICATIONS
- Post-secondary education in Business Administration, Healthcare Administration, or a related field.
- 2 plus years of experience in an administrative, operations, or coordination role (experience in seniors living or healthcare is an asset).
- Strong proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word).
- Excellent organizational, time management, and multitasking skills.
- Strong written and verbal communication abilities.
- High level of discretion and professionalism when managing confidential information.
Pay: From CA$60,000.00 per year
Spring Living is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.
Spring Living is committed to fair and accessible employment practices. If you require accommodation (including but not limited to, an accessible interview site, alternative format documents, ASL Interpreter or Assistive Technology) during the recruitment and selection process, please let us know.
