Toronto, On Client training manager, learning services Jobs – 10111 Openings This Week

Senior Director, Event Technology I - The International Centre
Encore Global —Mississauga, ON
- $85,284–$104,473 a year
- Overtime
- Sales
- Customer service
- Microsoft Office
Sr Learning & Development Specialist - OPS
IFDS Group —Toronto, ON
- $82,000–$103,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
12d
Manager, Client Services
Spectrum Health Care —Mississauga, ON
- $65,000–$80,000 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid sick leave
Quick apply
Lead, Learning & Development
OMERS —Toronto, ON
- $86,000–$130,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
14d
Program Coordinator, Work Integrated Learning
Queen's University —Toronto, ON
- $60,775–$74,105 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Program Consultant, Dealer Training and Development
Canadian Tire —Toronto, ON
- $53,000–$88,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
- Profit sharing
Senior Manager, Training & Organizational Development
Metro —Etobicoke, ON
- $98,080–$134,860 a year
- Hybrid work
- Bilingual
- Management
- Master's degree
- Employee assistance program
- Flexible schedule
Centralized Intake Manager - Youth Homeslessness
Our Place Peel —Mississauga, ON
- $70,000–$75,000 a year
- Full-time
- CPR Certification
- Master's degree
- Supervising experience
- Wellness program
- Paid time off
Quick apply
Program Manager – 81 Wilson Park Program (Full Time – 1 Year Contract ,Non-Unionized Position)
Madison Community Services —Toronto, ON
- $65,000 a year
- Full-time
- CPR Certification
- First Aid Certification
- Social Work
Quick apply
16h
Manager, Holocaust Survivors Services Program
Circle of Care, Sinai Health —Toronto, ON
- $80,000–$95,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Nursing
- Dental care
- Paid time off
Quick apply
Pre-Release And Re-Entry Case Manager- Black Employment Support Program
Urban Rez Solutions and —Toronto, ON
- $70,000 a year
- Full-time
- Hybrid work
- Master's degree
- Project management
- Bachelor's
- Dental care
- Paid time off
Quick apply
Lead II, Education and Capacity Building
ONTARIO HIV TREATMENT NETWORK —Toronto, ON
- $79,567.50–$97,857.99 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Dental care
- Employee assistance program
Quick apply
5d
Program Lead, Transitional Employment Services (IDD)
The Career Foundation —Toronto, ON
- $65,000 a year
- 4 hour shift
- Hybrid work
- Bilingual
- Customer service
- English
- Wellness program
- Dental care
Quick apply
7d
Customer Success Manager
StartWell —Toronto, ON
- $50,000–$75,000 a year
- Weekends as needed
- Customer service
- English
- Bachelor's
- Paid time off
Quick apply
Instructor and Teaching Assistant
ILAC —Toronto, ON
- $40–$45 an hour
- Monday to Friday
- English
- High school diploma or GED
- Project management
Quick apply
13d
Adult Day Program Team Lead
BETTER LIVING HEALTH AND COMMUNITY SERVICES —North York, ON
- $49,400 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
Quick apply
Manager, After-Hours Operations (Full-Time)
Kensington Health —Toronto, ON
- $95,725.50–$114,874.50 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Office
- Master's degree
Quick apply
13d
Senior Associate, Client Services
TalentSphere —Toronto, ON
- $80,000–$100,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Success Team Lead – Contact Centre Operations
VISTA CREDIT —Ontario
- $55,000–$60,000 a year
- On call
- Remote
- Management
- Customer service
- Microsoft Office
- Wellness program
- Disability insurance
Quick apply
Manager, After-Hours Operations (Part-Time)
Kensington Health —Toronto, ON
- $95,725.50–$114,874.50 a year
- Weekends as needed
- Master's degree
- Supervising experience
- Project management
- Wellness program
Quick apply
13d

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client training manager, learning services jobs near toronto, on

Senior Director, Event Technology I - The International Centre

Encore Global -
Mississauga, ON

Apply Now

Job details

Full-time
$85,284–$104,473 a year

Qualifications

Computer operation
Sales
Customer service
Microsoft Office
High school diploma or GED
Supervising experience
Bachelor's
Computer hardware
Driving Licence

Full job description

Position Overview

The Senior Director, Event Technology (Sr DET I), is responsible for directing the sales and operations leadership teams to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The Sr DET I promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This position will report to an Area Director, Venues or an RVP, Venues.

Key Job Responsibilities

Account Management

Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
Service high profile/visibility events and act as a point of escalation when needed.
Seek to establish and maintain valuable industry relationships (i.e. hotel management, Production/EXPO)
Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
Create and participate in business review presentations.
Oversee the Sales Leadership team

Financial Management and Reporting

Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
Support the achievement of ENCORE’s financial goals for the location by ensuring the collaboration between the Sales and Operations leadership teams and through effective direction of same.
Train and directs operations and sales managers to complete standard and ad hoc reports
Complete and analyzes reports and budgets to effectively manage the business.
Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients.
Accountable for successful completion of large events that exceed 4.5+ million dollars in revenue annually
Review location P & L and develops action plans to address deficiencies/grow the business
Confirms venue partners process all payments to ENCORE on a timely basis.

Operations Management

Direct large events with vast spaces and locations (i.e. a ballroom)
Hold the Operations Director and select services team accountable to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards.
Directs and supports operations team to use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets.
Guarantees a ENCORE management presence at all venue meetings, such as daily stand ups or sales meetings.
Meet with Operations Leadership to review upcoming events, problem solving, operational feasibility, and budgets.
Collaborate with Select Services regional management teams when necessary
Perform duties similarly aligned to running a successful independent business

Sales Management

Hold sales directors accountable for maintaining a healthy pipeline to achieve established revenue targets and keeping CRM database accurate and updated at all times.
See the Big Picture by supporting the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
Meet with Sales Leadership team to review upcoming events, problem solving, and budgets
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
Partner with Venue Sales Leadership on sales strategies
Collaborates with venue partners to find new opportunities for revenue streams and select services

Customer Service

Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments.
Direct the team to exceed the expectations and needs of internal and external customers.
Make certain the team monitors events and checks in on customers throughout the day.
Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.

Technical Ability

Act as a resource or point of escalation for technical support for sales and operations leadership team
Ensures staff understands the technical aspects of the job
Effectively utilizes applicable company computer systems.

People Development

Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
Direct and manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
Navigate the union labor market and associated management dynamics, where applicable.
Lead and manage the human resources activities including selection, performance management, employee engagement and learning.
Encourage and provide focused and continued mentoring and coaching to develop the skills of team members.
Verify that employees are trained on ENCORE standards for service and equipment, and properly trained on company computer systems.
Review succession planning to prepare strong talent bench strength
Recommend team members for training opportunities, as needed

Job Qualifications

High School Diploma is required. Bachelor’s degree is preferred.
7+ years of audio visual experience
7+ years of sales/customer service experience
5+ years of operations supervisory/management experience
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction and people development focus.
A valid driver’s license is required for team members who may operate Company vehicles.

Competencies

Deliver World Class Service

Hospitality

Do The Right Thing

Courage

Drive Results

Optimizes & Aligns Work

See The Big Picture

Strategic Mindset

Value People

Organizational Savvy
Values Diversity
Develops Talent

Salary Pay Range: $85,284.00 - $104,473.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

Work Environment

Work is performed in a venue/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple venue locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual venue or a representation of venues in that city or area.

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Refine Your Search

client training manager, learning services jobs in toronto, on

Senior Director, Event Technology I - The International Centre

Sr Learning & Development Specialist - OPS

Manager, Client Services

Lead, Learning & Development

Program Coordinator, Work Integrated Learning

Program Consultant, Dealer Training and Development

Senior Manager, Training & Organizational Development

Centralized Intake Manager - Youth Homeslessness

Program Manager – 81 Wilson Park Program (Full Time – 1 Year Contract ,Non-Unionized Position)

Manager, Holocaust Survivors Services Program

Pre-Release And Re-Entry Case Manager- Black Employment Support Program

Lead II, Education and Capacity Building

Program Lead, Transitional Employment Services (IDD)

Customer Success Manager

Instructor and Teaching Assistant

Adult Day Program Team Lead

Manager, After-Hours Operations (Full-Time)

Senior Associate, Client Services

Customer Success Team Lead – Contact Centre Operations

Manager, After-Hours Operations (Part-Time)

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