VITA COMMUNITY LIVING SERVICES/MENS SANA
Community Services Facilitator
Providing Safety, Practicing Respect, Promoting Community
WE ARE VITA!
VITA is a non-profit organization providing supports and services to individuals with a developmental disability and or Mental health challenge. Our staff make a difference in the lives of our members’ everyday.
OPPORTUNITY
We are hiring a Community Services Facilitator to join our team. This full-time position is an opportunity to put your knowledge and technical skills to work on a variety of member focused tasks.
Reporting to the Manager of Strategic Initiatives and Community Services, the position of Community Service Facilitator acts as a first point of contact for all outside correspondence for individuals, families and community stake holders regarding services and programs provided by VITA or the Developmental Services Sector.
The focus of the position is to gather all pertinent information necessary to access VITA’s programs and services, organize access to VITA service, identify and filling funded and FFS service. In addition, maintain records and advocate member service needs to the DSO and or where applicable at other sector groups.
This position complies with all VITA Policies and Procedures, follows VITA’s Mission, Vision, and Value Statements. It is agreed that this position will work in compliance with the provisions of the Occupational Health and Safety Act and Regulations and with the Ministry of Community and Social Services. It is the pledge of each staff to provide safety, practice respect and promote community while working at VITA.
WHY VITA?
We love supporting the community we serve! At VITA, we believe that positive, happy, and healthy people have a passion for life and bring that energy to their work. No matter what your specialty or experience, your unique contributions will make a difference.
Our culture blends various backgrounds, experiences, and perspectives. We believe it is not about fitting into our culture; it is about adding value to our workplace through expertise, fresh ideas, and perspectives.
We cannot wait to see what you will bring!
THE ROLE:
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Maintain member database (PCC) Ensure all members information is up to date for both those wishing to access Vita's services and for members receiving VITA services.
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Create and maintain effective working relationships with members, families, and other support service agencies.
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Navigate local and sector access mechanisms.
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Act as a service support for the public, prospective members and their families by providing service information about VITA and community partners.
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Complete and manage the intake process, including waitlists for all members interested in VITA services and support.
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Advocate for members awaiting VITA services and relay all up to date and pertinent member info to the DSO.
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Maintain statistical data and prepare reports related to services offered by VITA and for future service opportunities.
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When applicable, manager and coordinate Safe bed requests coming from the designated community partner leads in both Toronto and CR.
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Develop and coordinate initial service agreements for VITA members accessing service.
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Provide leadership with various funding initiatives that require responsiveness on behalf of VITA services and support.
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Liaise with local stakeholders, community support agencies as needed to provide more community opportunities for members and potential members.
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Participate in Community & DS Sector Committees / events representing VITA.
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Work closely with staff to support member service goals.
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Collaborate with staff, members, families, caregivers, and external agencies by participating in and/or leading meetings related to members’ changing needs.
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Support staff with challenging situations which involve members and/or their families.
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Perform other related duties assigned by the Supervisor, Manager, Director, or delegate.
WHAT YOU BRING:
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Post-Secondary Education in Social Services (DSW, SSW, B.SW, B.A )
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3-5 years' experience working in the developmental services sector
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Experience coordinating member service within a Public Sector environment
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Strong and effective communication skills particularly surrounding family / caregiver support an asset
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Ability to travel within Toronto/York Region and work at different service locations based on member and service needs.
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Flexible availability, including weekends and evenings. Work hours may vary based on service and member needs; the position is full‑time at 40 hours per week (8 hours per day).
NICE TO HAVE:
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Experience in a Non-Profit Organization.
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Experience and ability to work with individual with disabilities.
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Valid driver’s license.
WHAT’S IN IT FOR YOU?
At VITA we care about each other, reaching our potential and making a difference in our communities. So, we thrive on being creative and fostering a thoughtful and committed work culture.
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Comprehensive benefits package.
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Employee Assistance Program.
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Flexible work/life balance options.
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Remote work flexibility.
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Pension Plan.
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Paid Vacation, Sick Time and Lieu time.
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Ability to make a difference and lasting impact.
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Opportunities to perform challenging work in a dynamic and collaborative culture.
Additional Information:
We know through experience that different ideas, perspectives, and backgrounds foster a stronger and a more collaborative work environment. VITA strives to create a workplace that reflects the community we serve and where everyone feels empowered to bring their authentic self to work.
VITA is an equal opportunity employer and a Safe Space organization that embraces diversity, whether it be disability, age, ethnicity, colour, religion, language, gender, gender identity, sexual orientation, nation origin and all other differences that makes everyone unique.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), VITA will provide accommodation, accessible formats and communication supports for the interview upon request.
While we thank all applicants, only those under consideration will be contacted for an interview. No telephone calls please. If you have the necessary skills, energy, and ambition; submit your cover letter, resume and three (3) work-related references.
Job Type: Full-time position
