Toronto, On Concierge / front desk administrative Jobs – 15 Openings This Week

Guest Experience Manager
Chelsea Hotel, Toronto —Toronto, ON
- From $69,000 a year
- Weekends as needed
- Management
- English
- Microsoft Office
Quick apply
8d
Client Experience Coordinator - Toronto Flagship Clinic
Align Custom Fit —Toronto, ON
- $52,500–$60,000 a year
- Full-time
- Hotel
- Presentation skills
Quick apply
9d
Concierge
York University —Toronto, ON
- $19.91 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Access
8d
Concierge Team Lead
The Boulevard Club —Toronto, ON
- $20–$22 an hour
- Weekends as needed
- Hospitality
- Customer service
- Supervising experience
- Wellness program
- Dental care
Quick apply
Security Professional - Concierge White Glove
Allied Universal —Toronto, ON
- $26.85 an hour
- Weekends as needed
- Hospitality
- CPR Certification
- Customer service
- Dental care
- Employee assistance program
Quick apply
3d
Resident Experience Manager
Hazelview Properties Services Inc. —Toronto, ON
- $70,000–$95,000 a year
- Hospitality
- Management
- Administrative experience
- Dental care
- Paid time off
Quick apply
Patient Care Navigator
HealthOne —Toronto, ON
- $20–$25 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Dental care
Quick apply
9d
Property Administrator
Tribe Management inc —Toronto, ON
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Membership Concierge and Duty manager
One Health Clubs —Mississauga, ON
- $23–$25 an hour
- Full-time
- CRM software
- CPR Certification
- First Aid Certification
- Wellness program
- Dental care
Quick apply
4d
Concierge Security Professional – Yorkville
Condor Security —Toronto, ON
- $18–$20 an hour
- Full-time
- CPR Certification
- Customer service
- No experience needed
- Dental care
Clinic Coordinator/ Front Desk
Massage Experts Vaughan —Vaughan, ON
- $18 an hour
- Part-time
- Sales
- Marketing
- Customer service
Quick apply
Concierge
Sunrise Senior Living —Mississauga, ON
- $17.60–$22.10 an hour
- Part-time
- Customer service
- Microsoft Office
- High school diploma or GED
16h
Concierge Security Professional – Markham
Condor Security —Markham, ON
- $18–$20 an hour
- Full-time
- CPR Certification
- Customer service
- No experience needed
- Dental care
Concierge Security Professional – Markham Full Time
Condor Security —Markham, ON
- $18–$20 an hour
- Full-time
- CPR Certification
- Customer service
- No experience needed
- Dental care

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Patient Care Navigator
HealthOne —Toronto, ON
Participate in regular staff engagement activities, such as themed events, and team-building experiences that strengthen our community.
$20–$25 an hour
Quick apply
9d
Concierge Security Professional – Markham
Condor Security —Markham, ON
“Learn to Earn” training and professional development program. “Hotel-style” front desk Concierge customer service and administrative tasks.
$18–$20 an hour

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Guest Experience Manager

Chelsea Hotel, Toronto -
Toronto, ON

Quick apply

Job details

Full-time
From $69,000 a year
8 days ago

Qualifications

Management
Employee relations
Post-secondary education
English
Microsoft Office
Telecommunication
Guest services
Business
Leadership
Hotel experience
Time management

Full job description

Purpose

The Guest Experience Manager is responsible for leading and enhancing all aspects of the guest journey, ensuring an exceptional and memorable experience from arrival to departure. This position provides strategic leadership and operational oversight for all front-of-house guest service functions, including Concierge, Door Team, Bell Services, Parking Attendants, Valet, Customer Care, and Telecommunications.

The Guest Experience Manager is accountable for maintaining the highest standards of hospitality, professionalism, and service excellence while ensuring operational efficiency and seamless communication between departments. The role serves as a primary point of contact for guests, colleagues, and hotel leadership during assigned shifts and acts as the Manager on Duty, responding to guest concerns, operational challenges, and emergency situations in a professional and timely manner.

Principal Responsibilities

Leadership and Team Management

· Provide leadership, direction, and support to all Guest Experience team members, including Bell Desk, Door, Concierge, Garage Attendants, Valet, Customer Care, and Telecommunications teams.

· Foster a positive and engaging work environment through coaching, mentoring, and career development opportunities.

· Maintain an open-door policy and encourage open communication and collaboration.

· Participate in recruitment, interviewing, hiring, onboarding, and development of colleagues.

· Coordinate training and development programs for new and existing colleagues.

· Conduct Colleague Development Reviews in a timely manner and provide ongoing performance feedback.

· Address colleague relations matters, disputes, and performance concerns in accordance with hotel policies and collective agreements.

· Conduct monthly departmental meetings and communicate organizational priorities and initiatives.

Guest Experience and Service Excellence

· Champion a culture of exceptional hospitality and personalized service throughout the hotel.

· Act as the Manager on Duty during assigned shifts.

· Meet and welcome VIP guests upon arrival and ensure personalized service experiences.

· Oversee daily VIP arrivals by inspecting guest rooms and coordinating with Housekeeping and Engineering to address deficiencies.

· Maintain a visible presence in the lobby and public areas to engage with guests and monitor service standards.

· Ensure all guests receive warm, professional, and personalized service at all times.

· Resolve guest complaints and service recovery situations promptly and effectively.

· Monitor guest satisfaction metrics and implement action plans to continuously improve the guest experience.

· Follow up with guests and colleagues in situations where service standards have not been met.

Operational Management

· Oversee the day-to-day operations of all Guest Service departments during assigned shifts.

· Ensure all Guest Service departments operate efficiently and communicate effectively.

· Monitor staffing levels daily and ensure resources align with business demands, budget expectations, and service standards.

· Identify and follow up on maintenance concerns and cleanliness deficiencies.

· Work closely with Housekeeping, Engineering, Security, and Front Desk teams to maintain the highest standards of presentation and functionality.

· Ensure compliance with all hotel policies, procedures, and brand standards.

Financial and Administrative Responsibilities

· Monitor labour costs and staffing productivity to achieve departmental financial objectives.

· Maintain accurate departmental records related to payroll, scheduling, attendance, training, and colleague files.

· Analyze operational and guest satisfaction data and implement continuous improvement initiatives.

Safety, Security and Emergency Response

· Serve as the lead responder during emergency situations and critical incidents.

· Maintain comprehensive knowledge of the hotel's Crisis Management Plan and emergency procedures.

· Implement appropriate procedures during emergency situations and ensure effective communication and coordination.

· Ensure a safe and secure environment for guests and colleagues.

· Comply with all hotel policies and Health and Safety procedures.

Ensure all incidents are documented accurately and communicated appropriately.

Academic and Working Qualifications

· Minimum two years of progressive leadership experience in hotel operations, guest services, or hospitality management.

· Post-secondary education in Hospitality Management, Business Administration, or a related field preferred.

· Demonstrated experience managing multiple guest service functions and leading large teams.

· Experience in service recovery, conflict resolution, and employee relations management.

· Knowledge of collective agreements and unionized work environments is considered an asset.

· Proficiency with hotel property management systems and Microsoft Office applications.

· Fluent in English (write, speak, read) and second language skills an asset.

Knowledge, Skills and Abilities

· Exceptional leadership, coaching, and team-building skills.

· Outstanding communication and interpersonal abilities.

· Strong organizational and time management skills.

· Excellent problem-solving and decision-making capabilities.

· Ability to remain calm and composed in challenging situations.

· Strong conflict resolution and service recovery skills.

· Ability to manage multiple priorities in a fast-paced environment.

· Commitment to delivering exceptional guest experiences and fostering a culture of service excellence.

· Flexibility to work evenings, weekends, and holidays as required.

· Must be physically able to stand for periods of time.

Pay: From $69,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

concierge / front desk administrative jobs in toronto, on

Guest Experience Manager

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