Job Title: Customs Brokerage Sales Executive
Location: Mississauga, ON
Reports To: EVP Sales & Marketing
Company Overview
Reliable Logistics is a trusted Canadian provider of full-service customs brokerage and bonded warehousing solutions. We specialize in high-volume B2B and B2C eCommerce clearances, cross-border logistics, and bonded storage, including CW (Customs Bonded) and FTZ (Foreign Trade Zone)warehousing. Predominately focused on e-commerce logistics intra-Canada, inbound Canada, and outbound Canada, Reliable Logistics provides an end-to-end solution including trucking (LTL/FTL), customs, fulfillment, and parcel shipping. We have a proven track record of servicing clients for over 20 years working successfully with enterprises of all sizes including fortune 500 companies. With a growing footprint across North America, we are expanding our sales team to support our brokerage and warehousing services. We are looking for someone who is ready to grow with us. Confidence in our people is the basis of our drive and dedication to our customers.
Functional Summary
We are looking for a results-driven Customs Brokerage Sales Executive with proven experience in customs brokerage and bonded warehouse solutions. This role will focus on generating new business for our Canadian customs clearance services and bonded warehouse offerings, including CW Bonded and FTZ storage. The ideal candidate will be confident engaging with eCommerce brands, freight forwarders, and importers, and will possess strong communication skills. Fluency in Mandarin, Cantonese, and/or Spanish is considered a strong asset.
Main duties & Responsibilities
- Sell customs brokerage services for B2B and B2C eCommerce importers (CLVS, LVS, IID, F-Type)
- Promote CW Bonded Warehouse services for short-term storage, deconsolidation, and transload clients
- Present FTZ warehousing solutions to international importers seeking duty deferral or exemption strategies
- Engage importers, 3PLs, and logistics buyers through outbound sales, events, and network outreach
- Host facility tours and walk clients through warehousing capabilities and clearance workflows
- Collaborate with brokerage and operations to ensure seamless customer onboarding
- Maintain accurate activity and pipeline tracking using CRM tools
- Stay up to date on CBSA regulations, CARM updates, and FTZ/Bonded warehouse policies
- Identify and target new clients for customs clearance services through cold calling, networking, and lead generation.
- Build and maintain relationships with existing clients to encourage repeat business and referrals.
- Conduct needs assessments with potential and existing clients to understand their customs clearance requirements, providing tailored recommendations to streamline their import/export processes.
- Effectively communicate and promote the company’s customs clearance services, highlighting key benefits such as regulatory compliance, speed, and cost-effectiveness.
- Prepare accurate and competitive quotes for customs clearance services, and create tailored proposals to address client needs.
- Educate clients about relevant customs regulations, documentation requirements, and procedures to ensure smooth and efficient customs clearance.
- Work closely with operations teams to ensure seamless service delivery for clients and resolve any issues that may arise during the customs clearance process.
- Monitor industry trends, competitors, and market opportunities to identify new sales prospects and improve service offerings.
- Report regularly to sales management on sales activities, challenges, and opportunities.
Qualifications
- 5+ years of B2B sales experience in customs brokerage and bonded warehousing
- Bachelor’s degree in business, logistics, international trade, or a related field is preferred
- Demonstrated ability to close logistics or service-based sales deals
- High degree of comfort with CBSA clearance types (CLVS, LVS, IID, F-Type), CW Bonded warehouses, and FTZ programs
- Strong communication and negotiation skills
- Language fluency in Mandarin, Cantonese, and/or Spanish is an asset but not mandatory
- Able to travel for client meetings and warehouse tours
- Experience in international trade and knowledge of customs regulations is a plus.
- Ability to understand and interpret complex customs regulations.
- Customer-focused with excellent relationship-building skills.
- Self-motivated and goal-oriented with the ability to work independently.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- CRM software experience (Salesforce, HubSpot, etc.) is a plus.
Competencies
- Influence and Self Awareness: Understands strengths and limitations and how this influences performance
- Build Relationships: Establishes strong working partnerships with individuals, teams and others to create opportunities and develop the organization
- Leads Others: Models values of passion, accountability, creativity, effectiveness and resilience (P.A.C.E.R.) to build a positive workplace culture
- Focus on Results: Promotes vision linked to organizational objectives with a strong results orientation for accountability for self and department, continuous improvement and system and resource management
Skills
- Accuracy – Ensures data presented is free from error
- Achievement Orientation – Drive to meet or exceed a standard of excellence
- Attention to Detail – Driven by concern for order, quality and accuracy
- Conceptual Thinking – Applies conceptual reasoning to come up with creative ideas
- Developing Others – Encourages professional and personal growth
- Planning and Organizing – Plans, coordinates and prioritizes work for self and others
Why join us
- Competitive base salary + commission
- Access to bonded facilities and logistics experts for client support
- Career development and growth opportunities in a fast-growing logistics company
- Medical, dental, and vision coverage for you and your family
- Work in an environment where safety is our first priority
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to our Human Resources Team at [email protected]
