Toronto, On Helpdesk manager Jobs – 14 Openings This Week

Helpdesk Manager
BGBx —Mississauga, ON
- $105,000–$150,000 a year
- On call
- Remote
- Customer service
- Windows
- Microsoft Office
- Paid time off
- Life insurance
Quick apply
Level I Support Desk
Propel Holdings Inc —Toronto, ON
- $40,000–$55,000 a year
- Hybrid work
- Azure
- Windows
- SharePoint
- Dental care
IT Support Specialist
Westerkirk —Toronto, ON
- $80,000–$95,000 a year
- Full-time
- Hospitality
- Azure
- Customer service
- Disability insurance
- Dental care
Quick apply
IT Support Specialist
Hoya Vision Care —Mississauga, ON
- From $60,000 a year
- 8 hour shift
- Computer networking
- Designated paid holidays
- Dental care
Quick apply
13d
IT Director, North America
We Are Social —Toronto, ON
- $110–$120 a year
- Full-time
- Hybrid work
- Scripting
- AI
- Flexible schedule
Quick apply
Technology and Innovation - OneStream Manager
Riveron —Toronto, ON
- $113,000–$138,000 a year
- Full-time
- Oracle
- Microsoft Office
- Finance
- Dental care
- Paid time off
7d
Technical Support Representative, Tier 1
Beanfield Technologies Inc. —Toronto, ON
- $23–$25 an hour
- Full-time
- Bilingual
- English
- In-person
Quick apply
Information Technology (IT) Manager
Canadian Addiction Treatment Centers —Markham, ON
- $80,000–$115,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Analysis skills
- Paid time off
Quick apply
IT Bilingual Application Support Analyst – Level 2
Achēv —Mississauga, ON
- $51,970 a year
- Temporary
- Bilingual
- Azure
- Computer Science
Quick apply
3d
Bilingual Sr Solutions Integrator / Intégrateur de solutions principal
Ricoh —Mississauga, ON
- Full-time
- Bilingual
- English
- Microsoft Office

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Service Desk Analyst -Level 1
Buchanan Technologies —Brampton, ON
Demonstrated ability to extract relevant information from customers. Records, tracks, and updates all incidents, service requests (catalog items), and how-to…
$30–$36 an hour
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Support Specialist
ComCloud Canada —Mississauga, ON
Basic understanding of networking concepts, including LAN, VPN, and TCP/IP. Manage and resolve support requests using ticketing systems such as ServiceNow, Jira…
$40,147.07–$82,744.80 a year
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13d

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Information Technology (IT) Manager
Canadian Addiction Treatment Centers —Markham, ON
Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs.
$80,000–$115,000 a year
Quick apply

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Helpdesk Manager

BGBx
Mississauga, ON

Quick apply

Job details

$105,000–$150,000 a year

Qualifications

TCP
Operating systems
Customer service
iOS
Windows
Microsoft Office
Analysis skills
ITIL
Remote access software
IT support
MacOS
TCP/IP
Communication skills
Help desk
VPN

Full job description

About Us

At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.

If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.

Helpdesk Manager

Position Overview

The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs.

The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment.

Role Requirements:

Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met
Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed
Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals
Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications
Support onboarding and offboarding processes, including device setup, system access, and employee moves
Manage user accounts, permissions, and security groups in alignment with company policies
Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability
Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements
Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service
Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations
Perform system updates, patch management, and desktop imaging to ensure security and optimal performance
Train and support end-users on hardware, software, and best practices
Ensure adherence to company security policies and relevant regulatory requirements
Participate in on-call rotation and provide support outside standard hours as needed

Preferred Qualifications:

3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity
Experience managing or mentoring IT support teams in a corporate environment
Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware
Experience with Office 365 and other cloud-based SaaS applications
Familiarity with helpdesk ticketing systems and IT service management tools
Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP)
Experience with device provisioning and configuration and endpoint management
Exposure to audio/visual and basic network infrastructure is a plus
Familiarity with ITIL or similar frameworks is a plus
Strong troubleshooting, problem-solving, and analytical skills
Excellent communication and interpersonal skills with a strong customer service orientation
Ability to prioritize and manage multiple tasks in a fast-paced environment

Salary Range: $105,000 - $150,000 CAD

The salary range provided represents what a potential hire may expect to earn in this role at BGBx. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGBx.

What We Offer

At BGBx, we invest in our people because exceptional talent drives exceptional work. We provide a competitive rewards package designed to support your health, well-being, professional growth, and life outside of work.

Our benefits package typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance, learning and development opportunities, and other resources that support our employees throughout their careers. Additional benefits may be available based on your location. Beyond benefits, you'll find a culture built on collaboration, innovation, inclusion, and the opportunity to make a meaningful impact on healthcare and the people it serves.

BGBx is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

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Refine Your Search

helpdesk manager jobs in toronto, on

Helpdesk Manager

Level I Support Desk

IT Support Specialist

IT Support Specialist

IT Director, North America

Technology and Innovation - OneStream Manager

Technical Support Representative, Tier 1

Information Technology (IT) Manager

IT Bilingual Application Support Analyst – Level 2

Bilingual Sr Solutions Integrator / Intégrateur de solutions principal

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