Toronto, On Helpdesk tier 1 Jobs – 5 Openings This Week

Technical Support Representative, Tier 1
Beanfield Technologies Inc. —Toronto, ON
- $23–$25 an hour
- Full-time
- Bilingual
- English
- In-person
Quick apply
IT Helpdesk Support (Tier 1/2)
i3 Solutions Inc. —Mississauga, ON
- $50,000–$65,000 a year
- Overtime
- Microsoft Office
- Presentation skills
- Bachelor's
- Dental care
- Paid time off
Quick apply
Information Technology (IT) Manager
Canadian Addiction Treatment Centers —Markham, ON
- $80,000–$115,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Analysis skills
- Paid time off
Quick apply
Director, Technical Operations - Corporate Systems
Accommodations Plus International —Markham, ON
- $140,000–$160,000 a year
- Full-time
- Hospitality
- Azure
- Management
Quick apply

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IT Helpdesk Support (Tier 1/2)
i3 Solutions Inc. —Mississauga, ON
College degree in technical field required, university degree considered an asset, or an acceptable combination of education and relevant experience.
$50,000–$65,000 a year
Quick apply
Technical Support Representative, Tier 1
Beanfield Technologies Inc. —Toronto, ON
Maintain current knowledge of industry trends, concepts, practices, and procedures and potential impact on business. Must be available 24/7 for all shifts.
$23–$25 an hour
Quick apply

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Information Technology (IT) Manager
Canadian Addiction Treatment Centers —Markham, ON
Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs.
$80,000–$115,000 a year
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Technical Support Representative, Tier 1

Beanfield Technologies Inc. -
Toronto, ON

Quick apply

Job details

Full-time
$23–$25 an hour

Qualifications

Bilingual
French
TCP
LAN
English
Technical support
DHCP
TCP/IP

Full job description

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our Values

We Are Challengers
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United
We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care
We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

Are you passionate about technology and love solving problems? As a Tier 1 Technical Support Representative, you’ll be the first line of defence in delivering top-tier technical assistance to our residential customers. Reporting directly to the Tier 1 Technical Support Manager, you’ll play a crucial role in troubleshooting, provisioning, and ensuring seamless customer experiences.

If you thrive in a fast-paced environment, enjoy working with cutting-edge networking technologies, and love helping people, this role is for you!

What You’ll Do

Provision, hand-off, and support Beanfield residential services such as home phone, IPTV, Internet
Configure and troubleshoot customer-facing network infrastructures such as Cisco IOS/XR/XE, GPON
Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote and/or on-site support.
Identify trends and usage patterns for the purpose of identifying network events that may require escalation.
Follow standard helpdesk procedures.
Assist Customer Experience Analysts, Installers, and other departments as needed.
Maintain current knowledge of industry trends, concepts, practices, and procedures and potential impact on business.
Must be available 24/7 for all shifts.
Any future front-line issues that might be created because of new products/services as well as any other duties as assigned by your manager.

What You Bring

1-2 years of work experience in Telecom tech support roles.
Knowledge on routed protocols such as TCP/IP version 4 as well as an understanding of CIDR address allocation.
Understanding of GPON is an asset.
IP allocation mechanisms such as DHCP, static assignments, and subnetting
Bilingual English and French considered preferred.

What’s in it for you

A united, values-driven culture that genuinely cares about people, collaboration, and community.
A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well-being.
An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at [email protected], we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.

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helpdesk tier 1 jobs in toronto, on

Technical Support Representative, Tier 1

IT Helpdesk Support (Tier 1/2)

Information Technology (IT) Manager

Director, Technical Operations - Corporate Systems

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