Toronto, On Implementation manager, operations & partner support Jobs – 8329 Openings This Week

Global Client Support Manager
StoreForce —Ontario
- $90,000–$110,000 a year
- Full-time
- Remote
- Microsoft Excel
- AI
- Communication skills
- Dental care
- Employee assistance program
Quick apply
11h
Director of Operations
MTLI Group of Companies —Markham, ON
- $130,387.00–$165,391.11 a year
- Full-time
- Hybrid work
- ERP systems
- Travel
- Leadership
- Employee stock purchase plan
Quick apply
Regional Operations Manager
Rincón Bahiense —Toronto, ON
- $10,000–$13,500 a month
- Full-time
- Sales
- Business development
- Supervising experience
Quick apply
2d
Manager, Project Implementation and Operations
Enhanced Care Clinic —Markham, ON
- Full-time
- Customer service
- Supervising experience
- Project management
Quick apply
Manager, Employer Onboarding (DBPlus Plan Implementation)
CAAT Pension Plan —Toronto, ON
- $125,800–$157,200 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Project management
- Wellness program
Quick apply
3d
Customer Onboarding Manager
OpenPhone Technologies —Toronto, ON
- $115,000–$135,000 a year
- Full-time
- Remote
- Marketing
- Paid time off
13d
OPERATIONS SUPPORT OFFICER
City of Toronto —Toronto, ON
- $74,718–$99,947 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
4d
Senior Director, Event Technology I - The International Centre
Encore Global —Mississauga, ON
- $85,284–$104,473 a year
- Overtime
- Sales
- Customer service
- Microsoft Office
Equipment Trainer & Evaluator
OSG Inc. —Mississauga, ON
- $23–$29 an hour
- Full-time
- Forklift
- Travel
- Manufacturing
Quick apply
Electromechanical Field Service Technician III
Giesecke+Devrient —Toronto, ON
- $65,000–$75,000 a year
- Full-time
- Bilingual
- English
- High school diploma or GED
Sr Advisor Energy Solutions
Enbridge —North York, ON
- $100,000–$130,000 a year
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- Communication skills
- Wellness program
- Dental care
Equipment Trainer & Evaluator
OSG Inc. —Scarborough, ON
- $23–$29 an hour
- Full-time
- Forklift
- Travel
- Manufacturing
Quick apply
Equipment Trainer & Evaluator
OSG Inc. —Vaughan, ON
- $23–$29 an hour
- Full-time
- Forklift
- Travel
- Manufacturing
Quick apply
Registered Massage Therapist - $5000 Welcome Bonus
AIRE Ancient Baths —Toronto, ON
- $65 an hour
- Morning shift
- Communication skills
Quick apply
6d
Equipment Trainer & Evaluator
OSG Inc. —Brampton, ON
- $23–$29 an hour
- Full-time
- Forklift
- Travel
- Manufacturing
Quick apply
Branch Manager
Graybar —Vaughan, ON
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Profit sharing
- Disability insurance
Dayforce HRMS Implementation & Systems Lead
Solutions 2 GO —Brampton, ON
- $70,000–$90,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Project management
Quick apply
Senior Manager, Enterprise Strategy
Scotiabank —Toronto, ON
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Commercial Sales Manager
Custom Building Products —Greater Toronto Area, ON
- $80,000–$115,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
- Store discount
- Disability insurance
Quick apply
Senior IT Project Manager - Digital Media + Project Management - PMP Is A Must
Infinite Outsourcing Solutions —Markham, ON
- $80,000–$90,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick apply

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implementation manager, operations & partner support jobs near toronto, on

Global Client Support Manager

StoreForce
Ontario

Quick apply

Job details

Permanent | Full-time
$90,000–$110,000 a year
11 hours ago

Qualifications

Jira
Microsoft Excel
Zendesk
ITIL
AI
Communication skills
Help desk
Analytics

Full job description

OVERVIEW

Reporting to the CCO, the Global Client Support Manager is responsible for delivering the StoreForce Solution through client support. This client-facing role collaborates with all internal functions and requires a forward-thinking leader who is energized by building processes, developing teams, and leveraging AI to solve business problems.

WHAT YOU'LL DO

1. Strategic Leadership & Cross-Functional Collaboration

Lead the daily activities of the helpdesk; Provide direction and follow up to ensure the team meets its deliverables; Help remove obstacles;
Act as the voice of the customer internally; Surface trends, bug patterns, and product feedback to Engineering and Product leadership;
Partner with Sales and Client Success to define support entitlements and coverage models across customer tiers;
Contribute to the global support strategy roadmap including AI/automation tooling, self-service deflection, and regional expansion planning;
Ensure 24/7 global coverage models are in place, and SLA compliance is maintained across all regions and customer segments.
Train and ensure ongoing development of the team through performance management programs;
Participate in the recruitment activity required for the Support Team.

2. Issues Resolution

Lead the global helpdesk; ensure issues are actioned within expected timelines;
Maintain business process to effectively manage tickets against SLAs;
Collaborate with cross-functional teams to troubleshoot client helpdesk issues and escalate as required;
Manage all escalated issues through to resolution;
Maintain helpdesk statistics, provide routine reporting, and look for trends that can be actioned.

3. Support Activities

Maintain Zendesk and any other systems in use, and conduct research to stay on top of new features or tools;
Maintain client support materials and lead client support training;
Prepare weekly, monthly and quarterly statistics for company reporting;
Provide user support and guidance through the client administrators.

4. Solution Design and Development

Identify trends using Zendesk data and provide feedback to the Product and Engineering teams on issues or product improvements;
Conduct testing of resolved bugs; Report bugs in Jira for development;
Document tests and log results; Provide feedback and description to the QA and Engineering teams;
Maintain the StoreForce Demo environment in partnership with the Client Services and Product teams.

Key Performance Indicators (KPIs)

Average Days to Close by Priority
SLA Achievement %
CSAT %
Net Promoter Score (NPS)
First Response Time (FRT) by Tier
Ticket Backlog Health & Deflection Rate

QUALIFICATIONS

Competencies Required:

Integrity – Ethical and honest. Maintains principle when faced with challenge.
Leadership – Seen as a role model; motivational, supportive. Fosters cooperation and collaborates with others.
Communication – Good oral and written communication skills. Able to deliver clear and concise information; demonstrates the ability to adapt to the audience.
Service Oriented – Natural desire to provide assistance; achieves a sense of reward through helping others.
Detail Oriented – Able to think and articulate in very simple terms. Keen eye for detail and the ability to identify missing pieces. Organized and able to prioritize multiple responsibilities.
Conceptual Thinking - Notices similarities between different and apparently unrelated situations; quickly identifies the central or underlying issues in complex situations.
Problem Solving – Distinguishes between symptoms and causes. Able to see multiple parts and the relationships in order to identify and resolve the root issue; generates alternative solutions.

EXPERIENCE / KNOWLEDGE

Proven track record of managing globally distributed support teams across multiple time zones; Experience developing and upskilling teams.
Data-driven mindset with experience building and interpreting support analytics dashboards;
Experience in retail support (operations or technology).
Experience in administering or supporting helpdesk and ticketing systems;
Effective written and verbal communication skills;
Strong Excel Skills;
Zendesk Experience an asset.
Experience with AI-powered support tooling or self-service/deflection program design an asset;
Familiarity with ITIL, HDI, or other support/service management frameworks an asset.

WHY WORK WITH US AT STOREFORCE

StoreForce is growing quickly – it’s the kind of place you can make a real impact. We thrive on change, collaboration, and trust; And are fueled by a mutual passion for Specialty Retail. At StoreForce you’ll have the chance not only to work with some amazing people, but also with some of the world’s best retail brands.

We're remote and offer flexibility in your schedule;
Employer-paid health benefits including dental, prescription drug coverage, and a Health Spending Account;
RRSP Matching with First Time Home Buyer support*
Company paid training and professional development;
Extended Long Weekends and Religious Observance Days
Employee Referral Program
Spotlight Recognition Bonus Program
Dedicated Employee Assistance Program (EAP)

*Speak with HR for full program details.

StoreForce is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all individuals and to providing individuals with a work environment that is diverse and inclusive. This starts by welcoming and encouraging applications from all individuals including those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

At StoreForce, we leverage AI tools to support a fair and efficient recruitment process. This may include AI-assisted resume screening to help identify top candidates and AI note taking during interviews. All hiring decisions are made by real people. AI is used only as a supplemental tool to enhance, not replace, human judgment.

We never accept or respond to speculative applications from third party recruiters and work only with preferred partners.

Job Types: Full-time, Permanent

Pay: $90,000.00-$110,000.00 per year

Application question(s):

How many years' experience do you have leading a global Support/Helpdesk team?
Do you have proven experience scaling a global support function?
Do you have experience in retail support (operations or technology)?
Do you have experience with AI-powered support tooling or self-service/deflection program design?
Do you have familiarity with ITIL, HDI, or other support/service management frameworks?
Do you have experience building and interpreting support analytics, reports, and dashboards?

Work Location: Remote

Quick apply

Refine Your Search

implementation manager, operations & partner support jobs in toronto, on

Global Client Support Manager

Director of Operations

Regional Operations Manager

Manager, Project Implementation and Operations

Manager, Employer Onboarding (DBPlus Plan Implementation)

Customer Onboarding Manager

OPERATIONS SUPPORT OFFICER

Senior Director, Event Technology I - The International Centre

Equipment Trainer & Evaluator

Electromechanical Field Service Technician III

Sr Advisor Energy Solutions

Equipment Trainer & Evaluator

Equipment Trainer & Evaluator

Registered Massage Therapist - $5000 Welcome Bonus

Equipment Trainer & Evaluator

Branch Manager

Dayforce HRMS Implementation & Systems Lead

Senior Manager, Enterprise Strategy

Commercial Sales Manager

Senior IT Project Manager - Digital Media + Project Management - PMP Is A Must

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