Toronto, On Natural resources Jobs – 952 Openings This Week

Customer Care Manager
Neilson Financial Services —Toronto, ON
- $75,000–$90,000 a year
- Serving
- Management
- Customer service
Quick apply
Account Executive
Strategic Coach —Toronto, ON
- Full-time
- Hybrid work
- High school diploma or GED
- Paid time off
Quick apply
Employment Lawyer – Practice Leader / Principal (Employee Side)
Iacobelli Law Firm —Richmond Hill, ON
- $63,177.16–$181,929.51 a year
- Full-time
- Writing skills
- Research
- Negotiation
- Profit sharing
Quick apply
9d
Patient Experience iCare Exchange Snowflake Engineer
Sanofi EU —Toronto, ON
- $93,900.00–$135,633.33 a year
- English
- Master's degree
- SQL
September 2026 Geotechnical/Geological Engineering Co-op
Elk Valley Resources —Ontario
- $4,867–$6,167 a month
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Relocation assistance
7d
Sr. Firmware Engineer - Embedded Systems
Romet Limited Canada —Mississauga, ON
- $80,000–$100,000 a year
- Computer Science
- Schematics
- Engineering
Foster Parent
Bayfield Treatment Centres —Ontario
- $27,740–$29,200 a year
- Full-time
- CPR Certification
- Working with children
- First Aid Certification
Quick apply
Superintendent, General Contracting (Site-Based)
Sigfusson Northern Ltd. —Ontario
- $120,000–$150,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Profit sharing
- Dental care
Quick apply
2h
Student Placement Front Line
Services and Housing In the Province —Mississauga, ON
- Master's degree
- Social Work
- Communication skills
Quick apply
5d
Partnerships & Business Development Coordinator
Lac des Mille Lacs First Nation —Ontario
- $80,000–$95,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Relocation assistance
- Dental care
2d
DIESEL MECHANIC TECHNICIAN
Ronnies Generator Service —Mississauga, ON
- From $40 an hour
- Full-time
- Heavy lifting
- Schematics
- High school diploma or GED
- Wellness program
- Dental care
Quick apply
Branch Manager - Monday to Friday, 8:00 a.m. to 5:00 p.m.
SPI Santé Sécurité / SPI Health and Safety —Ontario
- Full-time
- Bachelor's
- Organizational skills
- Business
- Employee assistance program
Quick apply
12d
Project Accountant
KPMB Architects —Toronto, ON
- From $60,000 a year
- Full-time
- Finance
- Project management
- Bachelor's
Quick apply
Generator Technician
Ronnie's Generator Service Ltd. —Greater Toronto Area, ON
- $23–$50 an hour
- Overtime
- Heavy lifting
- Mechanic experience
- Customer service
- Dental care
- Tuition reimbursement
Quick apply
Customs Trade Compliance and Operations Manager
PCI Panasonic Canada Inc. —Mississauga, ON
- $72,985–$115,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Tuition reimbursement
Department Manager in Training
Mindfield —Markham, ON
- Full-time
- Supervising experience
- Team management
- Leadership
- Profit sharing
- Dental care
Store Manager
Mindfield —Markham, ON
- Full-time
- Supervising experience
- Team management
- Leadership
- Profit sharing
- Dental care
9d
Food Service Department Manager
Mindfield —Mississauga, ON
- Full-time
- Supervising experience
- Team management
- Leadership
- Profit sharing
- Dental care
Food Service Department Manager
Mindfield —Markham, ON
- Full-time
- Supervising experience
- Team management
- Leadership
- Profit sharing
- Dental care
Bilingual French Financial Services Representative
SinglePoint Group International —Toronto, ON
- $19.15 an hour
- Every Weekend
- Bilingual
- CRM software
- Sales
Quick apply
2d

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Customer Care Manager

Neilson Financial Services -
Toronto, ON

Quick apply

Job details

$75,000–$90,000 a year

Qualifications

Serving
Management
Customer service
Microsoft Office
Presentation skills
Team management
Organizational skills
Leadership
Communication skills

Full job description

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.

Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice.

We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia in addition to our UK operations.

The Customer Care Manager, reporting to the Head of Customer Care, Canada, will be responsible for leading their team to deliver exceptional service. This role requires a proven leader with strong people management skills and a wealth of experience in overseeing service teams. The ideal candidate will thrive in a hands-on, creative, and solution-oriented environment, with a clear focus on achieving key business KPIs.

The role demands a confident and decisive leader who takes initiative while staying aligned with both business goals and partner objectives. The Customer Care Manager will guide and authorize actions taken by the service team, ensuring optimal customer support and upholding Neilson’s high service standards. A proactive, pragmatic approach is essential to effectively serve the department and maintain the excellence that Neilson is known for.

Duties and Responsibilities:

Lead team performance by conducting regular 121 meetings, coaching, and implementing improvement plans as needed.
Collaborate with Learning and Development to facilitate agent inductions and ensure ongoing team training.
Monitor and manage team KPIs, providing performance reports to the Group General Manager – Customer Care.
Ensure team behaviour aligns with company values, compliance standards, and HR guidelines.
Conduct weekly call calibrations, coaching sessions, and quality checks on communication.
Oversee leave requests, attendance, and conduct Return to Work meetings as necessary.
Address escalated complaints in line with the company’s complaints process and provide solutions for issues.
Foster a high-energy, results-driven environment by mentoring, motivating, and supporting the team.
Manage team product and process queries, ensuring continuous knowledge development.
Track and report team performance, identifying trends and areas for improvement.
Handle rota management, eLearning completion, and team-building activities

Qualifications:

Proven experience leading and managing teams to deliver outstanding customer service.
Strong ability to build and enhance team performance through guidance, coaching, and development.
Sound understanding of operational guidelines, preferably within a regulated call centre environment (e.g., verbal scripting, compliance, processes, and procedures).
Hands-on leadership experience, with the ability to manage a team effectively.
Exceptional written and verbal communication skills.
Ability to analyze business reporting metrics and deliver results against agreed KPIs.
Solution-focused with the ability to create proactive solutions for day-to-day business demands.
Life insurance industry experience is preferred, but not essential.
Intermediate/advanced proficiency in Microsoft Office.

What You Bring to the Table:

Demonstrates Neilson values in behaviour and decision-making.
Strong leadership qualities, with the ability to drive team performance and motivation.
Excellent communication and presentation skills, both written and verbal.
Detail-oriented, ensuring high standards of service are always upheld.
Passionate, innovative, and proactive, with a drive to excel.
High energy, enthusiasm, and a dynamic approach to challenges.
Adaptable and flexible, able to thrive in a fast-paced environment.
Strong organizational skills and ability to prioritize effectively.
A natural leader with coaching and mentoring capabilities.
Professional demeanour with a positive, "can do" attitude.

If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!

Base Salary Range: $75,000-$90,000

This posting is intended to fill an existing vacancy, with a headcount requirement of 1 position.

Accessibility for Job Applicants:

We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.

Equal Opportunity Employer:

Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.

We use AI to assist with parts of our screening process and for interview note-taking. All hiring decisions are made by humans.

Quick apply

Refine Your Search

natural resources jobs in toronto, on

Customer Care Manager

Account Executive

Employment Lawyer – Practice Leader / Principal (Employee Side)

Patient Experience iCare Exchange Snowflake Engineer

September 2026 Geotechnical/Geological Engineering Co-op

Sr. Firmware Engineer - Embedded Systems

Foster Parent

Superintendent, General Contracting (Site-Based)

Student Placement Front Line

Partnerships & Business Development Coordinator

DIESEL MECHANIC TECHNICIAN

Branch Manager - Monday to Friday, 8:00 a.m. to 5:00 p.m.

Project Accountant

Generator Technician

Customs Trade Compliance and Operations Manager

Department Manager in Training

Store Manager

Food Service Department Manager

Food Service Department Manager

Bilingual French Financial Services Representative

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