Company Bio
North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.
What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community.
North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.
We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!
Position Summary
Manager, Project Delivery – Clinical
NYG is embarking on the largest capital expansion in its history. A New Patient Care Tower (NPCT) will be constructed on the 4001 Leslie Street site, expanding the existing hospital. The NPCT will be delivered through an Alliance model – the first healthcare alliance in Ontario - in which NYG works as a single integrated team with its design, construction, and technical partners. This collaborative approach requires strong leadership to ensure the hospital’s priorities are consistently reflected while advancing solutions that support best-for-project outcomes.
The Manager, Project Delivery - Clinical provides leadership to ensure clinical and operational requirements are effectively integrated into the planning, design, and delivery of major capital projects. As the Clinical Planning Lead, the role translates clinical workflows, functional program needs, and models of care into design direction that supports patient/resident safety, efficiency, and quality outcomes. The position leads stakeholder engagement, design validation, and clinical readiness planning to ensure alignment across multidisciplinary teams. It also supports coordinated decision-making and transition planning to enable a safe and effective activation of the new facility.
On a practical level, you will
- Translate clinical and non-clinical workflows, operational models, and functional program requirements into clear design guidance for the Alliance project delivery team.
- Liaise with program clinical leadership to review design submissions for alignment with workflow intent, patient safety, accessibility, infection prevention, equipment requirements, ergonomics, and operational efficiency.
- Lead the process for clinical design approvals, functional program compliance checks, and change control documentation and escalation of unresolved issues or decisions
- Lead operational planning and workflow mapping for support services including EVS, logistics, food services, portering, waste, linen, and patient transport.
- Ensure clinical and non-clinical requirements are incorporated into room layouts, staffing assumptions, SOP development, and transition planning and operational readiness.
- Lead structured engagement with clinical programs, physician leaders, nursing, allied health, and support service, project teams, and other required stakeholders
- Facilitate user group meetings, design review workshops, workflow mapping sessions, and clinical validation activities.
- Document clinical requirements, decisions, and outstanding issues, ensuring timely escalation when required.
- Support clinical, operational and executive leadership with briefing materials, recommendations and decision records for key decisions and approvals.
- Coordinate clinical reviews of mock-ups, simulations, usability testing, and in-progress design work.
- Facilitate multidisciplinary evaluation of proposed layouts, equipment configurations, adjacencies, and staffing models.
- Ensure consistent documentation and traceability of decisions across departments.
- Collaborate with operational readiness, facilities, ICAT, equipment planning, and education teams to develop clinical transition plans.
- Support Day One readiness activities including workflow testing, equipment commissioning, orientation, and clinical activation exercises.
- Contribute to structured project management processes within the Alliance, including issue tracking, risk reviews, schedule coordination, and integrated planning activities.
- Participate in the preparation of governance materials for the Alliance and for NYGH internal committees.
- Maintain clear, organized documentation and ensure communication pathways support timely decision making across the project.
- Responsible for developing and enforcing departmental policies, procedures and workflows
Qualifications
- Bachelor’s Degree in a clinical discipline (e.g., Nursing or Allied Health)
- Regulated healthcare professional in good standing (e.g., Registered Nurse, Occupational Therapist, or equivalent)
- Master’s degree in a health- or business-related field preferred
- Project Management designation would be an asset (PMP)
- Minimum 3 years’ experience in Clinical operations/management in a hospital setting
- Experience in healthcare project delivery, redevelopment, and/or related roles involving clinical stakeholder engagement preferred
- Demonstrated experience facilitating structured user engagement sessions, translating clinical workflows into project requirements, and supporting design or operational planning processes.
- Strong interpersonal and communication skills with the ability to work collaboratively with clinical leaders, interprofessional teams, consultants, and project partners.
- Demonstrated knowledge of hospital design processes, functional programming, or clinical workflow planning.
- Strong communication, relationship-building, and analytical skills with the ability to gather, validate, and synthesize input from multiple stakeholder groups.
What We Offer
Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full Time Permanent position with 8 hours shifts, Days Shifts in the Planning and Redevelopment Program. We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca
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How to Apply
Think you're the right person for the job? Here's your first chance to show us why:
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Ensure to meet the deadline - only applications received by the closing date will be considered.
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We will review all applications and will contact those selected for an interview.
Closing Statement
At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
