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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Position Description:
The Salesforce Business Analyst will have diverse responsibilities primarily focused on technology and system implementations, delivering automation and improving our operational infrastructure, and supporting and enabling business programs. Business Analysts (BAs) help improve processes and efficiency in Salesforce by understanding business needs, capturing the project requirements, and collaborating/communicating with stakeholders to support development and implementation of the Salesforce solution. BAs work effectively with both people and information to facilitate a solution to a problem.
We are looking for someone who can hit the ground running to manage multiple responsibilities and projects, while producing high-quality work in a fast-paced environment.
Senior BA Responsibilities:
A typical day may include:
Writing business requirements and creating a process flow, then reviewing with a project member for feedback
Setting up and facilitating meetings to understanding business pain points, then synthesizing the meeting and sending out meeting decisions and action items
Coordinating and leading UATs, writing test cases, and/or performing UAT in a sandbox for an enhancement
Supporting project stakeholders by contributing to a project plan to define project timelines and align project stakeholders on the plan
Reading existing documentation and running reports to look for insights in the data to investigate issues
Facilitating leadership reviews to prioritize new requests and ensure alignment with the L2O roadmap
Analyzing the Features & Enhancements project backlog to identify opportunities for process improvement and maintain a clean, organized queue
Collaborating with Domain Leads and DET to discuss the current state of the roadmap, and plan for upcoming program increments
Required Skills/Experience:
5+ years of Business Analyst experience, or focus in Project/Program management
Executes complete work independently as a strong team contributor
Structures own work to meet all deadlines, is able to shoulder additional workload, and adds value by exceeding original plans
Attentive to others’ points of view and possesses good collaboration skills
Demonstrates use of listening and questioning techniques to understand issues and problems
Ability to develop strong relationships with team members and build a strong positive personal brand that fosters trust
Ability to shift priorities, change style and respond with new approaches as needed to meet evolving business goals
Experience with and understanding of the Salesforce platform; demonstrated knowledge of Salesforce capabilities/potential to provide solutions to business problems
Demonstrated ability to break down a business process and break down into manageable steps.
Strong documentation and communication skills for multi-stakeholder alignment, simplifying complex analysis through compelling storytelling slides, and producing high-quality documentation.
Proficient in Google Slides and Sheets, Lucidchart or Microsoft Excel and PowerPoint
Ability to become a trusted advisor with key stakeholders
Team player with collaborative methods of engagement, and an inquisitive, positive, roll-up sleeves attitude.
Familiarity with Salesforce or software implementation lifecycle
Attention to Detail: hashtag (#) your favorite Salesforce capability/feature that you use most often in solving business problems somewhere on your resume.
Ability to synthesize business pain points and people/process/technology issues to formulate proposals to remediate them
Proven success and experience with a complex, enterprise-wide project
Proven ability to analyze and improve business processes and workflow
Strong skills in facilitating cross-functional leadership discussions, driving consensus on prioritization, and communicating program changes effectively
Familiarity with managing a backlog of features and enhancements, ensuring they are well-defined, properly prioritized, and aligned with strategic goals
Systems Analyst or Consulting experience
Desired Skills/Experience:
Advanced Knowledge of Business Systems and Salesforce.com certifications
Sales Operations or Business Operations experience is a plus, with understanding of seller workflows
Exposure to or interest in analyzing customer lifecycle trends (lead opportunity customer renewal/expansion) to identify gaps and surface improvements for stakeholders. Experience bridging Sales and Customer Success processes to create seamless handoffs and lifecycle continuity.
Bachelors’ degree in business, computer science or related field
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
For Ontario-based roles, the base salary hiring range for this position is CAD 88,400 to CAD 121,600 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
This posting is to fill a vacancy on our team, unless otherwise noted.
