The Senior Service Assistant for Starbucks acts as a team lead. Responsibilities will include:
- Taking and preparing beverage and food orders.
- Providing a high level of customer service.
- Managing escalated customer complaints.
- Ensuring service, cleanliness, hygiene and food safety standards are maintained.
- Carrying out responsibilities in front of the house operations at the designated Starbucks kiosk / location.
Qualifications
- To help us learn more about you, please provide a cover letter and resume outlining how you meet the following specific qualifications:
- Minimum of 1 (one) year of related experience in a coffee house or a quick service restaurant, handling opening and closing procedures, cleaning and sanitizing, stocking and rotating stock, merchandising and setting up stations, handling customer complaints.
- Previous Starbucks experience is an asset.
- Successful completion of secondary school graduation diploma and inventory control and processes.
- Strong leadership skills.
- Knowledge of food service procedures, preparation, and production.
- Knowledge of WHMIS.
- Knowledge of Food Safety and Physical Safety rules and regulations.
- Must be comfortable being exposed to frequent undesirable or disagreeable conditions when cleaning workstations and storing food at inclement temperatures.
- Excellent customer service skills to engage with customers and anticipate customer and store needs.
- Strong communication and interpersonal skills, including tact and diplomacy, to ensure efficient and effective client service for members of the TMU community.
- Experience in programming cash registers, verifying correct price for goods purchases, collecting payment and balancing a cash float at the of a shift.
- Ability to complete all food safety documentation as required and assigned by Management.
- Deliver high standards of cleanliness to maintain cash stand, counter tops, food production and beverage equipment, serving/working areas and condiment stands.
- Ability to adhere to all Food Services and Starbucks policies, procedures and guidelines.
- Ability to work in a fast-paced environment.
- The incumbent must be comfortable being exposed to undesirable and disagreeable conditions when working in a full-service hospitality environment, with heat, fumes, odours, and noise, and the potential for cuts and burns if safety procedures are not followed.
To apply, visit: To apply, visit:
https://www.torontomu.ca/careers/search-available-career-opportunities/
Please note: there is a moderate level of physical effort required to perform the responsibilities of the role; this involves carrying or moving weights (inventory and equipment) between and including 30 pounds (lbs) for short periods of time.
Pay: $48,000.00-$52,500.00 per year
Work Location: In person
