Toronto, On Senior program manager, engineering operations Jobs – 4866 Openings This Week

Global Client Support Manager
StoreForce —Ontario
- $90,000–$110,000 a year
- Full-time
- Remote
- Microsoft Excel
- AI
- Communication skills
- Dental care
- Employee assistance program
Quick apply
2d
General Manager
TTM Technologies —Toronto, ON
- $160,369–$297,827 a year
- Full-time
- Engineering
- Bachelor's
- Business
- Profit sharing
- Disability insurance
Senior Program Manager, Engineering Operations
Kong —Toronto, ON
- $104,000–$125,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's
- APIs
Senior Manager, Project and Program Management
Equinix —Toronto, ON
- $131,000–$181,000 a year
- Full-time
- Sales
- Project management
- Bachelor's
- Designated paid holidays
- Employee assistance program
Senior Program Manager – Customer Transitions (IBX)
Equinix —Toronto, ON
- $139,000–$209,000 a year
- Full-time
- Communication skills
- Designated paid holidays
- Employee assistance program
Senior Manager, Technical Program Management
Scribd, Inc. —Toronto, ON
- $125,500–$228,500 a year
- Full-time
- Management
- Analysis skills
- Software development
- Disability insurance
- Dental care
Senior Research Operations Program Manager
Okta —Toronto, ON
- $118,000–$162,000 a year
- Hybrid work
- CAD
- Research
- Master's degree
- Dental care
- Paid time off
9d
3rd Class Stationary Engineers
Career1 Inc —North York, ON
- $34–$36 an hour
- Full-time
- AutoCAD
- Schematics
- System design
Quick apply
9d
Sr Advisor Energy Solutions
Enbridge —North York, ON
- $100,000–$130,000 a year
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- Communication skills
- Wellness program
- Dental care
Manager, AI Platform Engineering , Agent Platform Organization
Amazon Development Centre Canada ULC —Toronto, ON
- $154,200–$257,600 a year
- Full-time
- Team management
- AI
- Profit sharing
- Dental care
2d
Sr. Technical Program Manager, Ring AI
Amazon Development Centre Canada ULC —Toronto, ON
- $128,100–$214,000 a year
- Full-time
- Management
- Project management
- Software development
- Profit sharing
- Dental care
2d
Technical Design Manager
RESCo Energy Inc —Mississauga, ON
- $100,000–$135,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Employee assistance program
Quick apply
3d
Senior Sales Engineer
MTLI Group of Companies —Markham, ON
- $87,308.20–$110,000.00 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Construction
- Dental care
Quick apply
Intermediate Integrity Engineer
Enbridge —North York, ON
- $81,000–$110,000 a year
- Full-time
- Hybrid work
- Engineering
- Presentation skills
- Bachelor's
- Wellness program
- Dental care
8d
Maintenance Manager
WIOSS Canada Corporation —Toronto, ON
- $100,000–$120,000 a year
- Overtime
- Engineering
- Travel
- Manufacturing
Quick apply
Chief Engineer, Boiler
Atlantic Packaging Products Ltd —Scarborough, ON
- $112,000–$143,000 a year
- Microsoft Word
- Microsoft Excel
- Management
- Dental care
- Vision care
Quick apply
Marine Engineer 3rd Class- Shore Based
Toronto Port Authority —Toronto, ON
- $46.50 an hour
- Weekends as needed
- Maintenance
- English
- First Aid Certification
Quick apply
B100 APU Head - Bulk Production - Vaccines
Sanofi EU —Toronto, ON
- $121,000–$174,800 a year
- Engineering
- Project management
- Bachelor's
Senior Project Manager, Ferry Services
City of Toronto —Toronto, ON
- $127,728–$138,484 a year
- Full-time
- Civil engineering
- PMP
- Engineering
Senior Site Superintendent ( water and wastewater)
ROMAG Contracting Ltd. —Mississauga, ON
- From $100,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Dental care
Quick apply

I want to receive the latest job alerts for senior program manager, engineering operations in toronto, on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior program manager, engineering operations jobs near toronto, on

Global Client Support Manager

StoreForce
Ontario

Quick apply

Job details

Permanent | Full-time
$90,000–$110,000 a year
2 days ago

Qualifications

Jira
Microsoft Excel
Zendesk
ITIL
AI
Communication skills
Help desk
Analytics

Full job description

OVERVIEW

Reporting to the CCO, the Global Client Support Manager is responsible for delivering the StoreForce Solution through client support. This client-facing role collaborates with all internal functions and requires a forward-thinking leader who is energized by building processes, developing teams, and leveraging AI to solve business problems.

WHAT YOU'LL DO

1. Strategic Leadership & Cross-Functional Collaboration

Lead the daily activities of the helpdesk; Provide direction and follow up to ensure the team meets its deliverables; Help remove obstacles;
Act as the voice of the customer internally; Surface trends, bug patterns, and product feedback to Engineering and Product leadership;
Partner with Sales and Client Success to define support entitlements and coverage models across customer tiers;
Contribute to the global support strategy roadmap including AI/automation tooling, self-service deflection, and regional expansion planning;
Ensure 24/7 global coverage models are in place, and SLA compliance is maintained across all regions and customer segments.
Train and ensure ongoing development of the team through performance management programs;
Participate in the recruitment activity required for the Support Team.

2. Issues Resolution

Lead the global helpdesk; ensure issues are actioned within expected timelines;
Maintain business process to effectively manage tickets against SLAs;
Collaborate with cross-functional teams to troubleshoot client helpdesk issues and escalate as required;
Manage all escalated issues through to resolution;
Maintain helpdesk statistics, provide routine reporting, and look for trends that can be actioned.

3. Support Activities

Maintain Zendesk and any other systems in use, and conduct research to stay on top of new features or tools;
Maintain client support materials and lead client support training;
Prepare weekly, monthly and quarterly statistics for company reporting;
Provide user support and guidance through the client administrators.

4. Solution Design and Development

Identify trends using Zendesk data and provide feedback to the Product and Engineering teams on issues or product improvements;
Conduct testing of resolved bugs; Report bugs in Jira for development;
Document tests and log results; Provide feedback and description to the QA and Engineering teams;
Maintain the StoreForce Demo environment in partnership with the Client Services and Product teams.

Key Performance Indicators (KPIs)

Average Days to Close by Priority
SLA Achievement %
CSAT %
Net Promoter Score (NPS)
First Response Time (FRT) by Tier
Ticket Backlog Health & Deflection Rate

QUALIFICATIONS

Competencies Required:

Integrity – Ethical and honest. Maintains principle when faced with challenge.
Leadership – Seen as a role model; motivational, supportive. Fosters cooperation and collaborates with others.
Communication – Good oral and written communication skills. Able to deliver clear and concise information; demonstrates the ability to adapt to the audience.
Service Oriented – Natural desire to provide assistance; achieves a sense of reward through helping others.
Detail Oriented – Able to think and articulate in very simple terms. Keen eye for detail and the ability to identify missing pieces. Organized and able to prioritize multiple responsibilities.
Conceptual Thinking - Notices similarities between different and apparently unrelated situations; quickly identifies the central or underlying issues in complex situations.
Problem Solving – Distinguishes between symptoms and causes. Able to see multiple parts and the relationships in order to identify and resolve the root issue; generates alternative solutions.

EXPERIENCE / KNOWLEDGE

Proven track record of managing globally distributed support teams across multiple time zones; Experience developing and upskilling teams.
Data-driven mindset with experience building and interpreting support analytics dashboards;
Experience in retail support (operations or technology).
Experience in administering or supporting helpdesk and ticketing systems;
Effective written and verbal communication skills;
Strong Excel Skills;
Zendesk Experience an asset.
Experience with AI-powered support tooling or self-service/deflection program design an asset;
Familiarity with ITIL, HDI, or other support/service management frameworks an asset.

WHY WORK WITH US AT STOREFORCE

StoreForce is growing quickly – it’s the kind of place you can make a real impact. We thrive on change, collaboration, and trust; And are fueled by a mutual passion for Specialty Retail. At StoreForce you’ll have the chance not only to work with some amazing people, but also with some of the world’s best retail brands.

We're remote and offer flexibility in your schedule;
Employer-paid health benefits including dental, prescription drug coverage, and a Health Spending Account;
RRSP Matching with First Time Home Buyer support*
Company paid training and professional development;
Extended Long Weekends and Religious Observance Days
Employee Referral Program
Spotlight Recognition Bonus Program
Dedicated Employee Assistance Program (EAP)

*Speak with HR for full program details.

StoreForce is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all individuals and to providing individuals with a work environment that is diverse and inclusive. This starts by welcoming and encouraging applications from all individuals including those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

At StoreForce, we leverage AI tools to support a fair and efficient recruitment process. This may include AI-assisted resume screening to help identify top candidates and AI note taking during interviews. All hiring decisions are made by real people. AI is used only as a supplemental tool to enhance, not replace, human judgment.

We never accept or respond to speculative applications from third party recruiters and work only with preferred partners.

Job Types: Full-time, Permanent

Pay: $90,000.00-$110,000.00 per year

Application question(s):

How many years' experience do you have leading a global Support/Helpdesk team?
Do you have proven experience scaling a global support function?
Do you have experience in retail support (operations or technology)?
Do you have experience with AI-powered support tooling or self-service/deflection program design?
Do you have familiarity with ITIL, HDI, or other support/service management frameworks?
Do you have experience building and interpreting support analytics, reports, and dashboards?

Work Location: Remote

Quick apply

Refine Your Search

senior program manager, engineering operations jobs in toronto, on

Global Client Support Manager

General Manager

Senior Program Manager, Engineering Operations

Senior Manager, Project and Program Management

Senior Program Manager – Customer Transitions (IBX)

Senior Manager, Technical Program Management

Senior Research Operations Program Manager

3rd Class Stationary Engineers

Sr Advisor Energy Solutions

Manager, AI Platform Engineering , Agent Platform Organization

Sr. Technical Program Manager, Ring AI

Technical Design Manager

Senior Sales Engineer

Intermediate Integrity Engineer

Maintenance Manager

Chief Engineer, Boiler

Marine Engineer 3rd Class- Shore Based

B100 APU Head - Bulk Production - Vaccines

Senior Project Manager, Ferry Services

Senior Site Superintendent ( water and wastewater)

I want to receive the latest job alerts for senior program manager, engineering operations in toronto, on

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected