Toronto, On Support representative utility Jobs – 89 Openings This Week

Customer Care Representative
Metergy Solutions —Toronto, ON
- $25 an hour
- Monday to Friday
- Remote
- Microsoft Word
- English
- High school diploma or GED
Quick apply
Heavy Equipment Shop Technician- Crane & Utility
Wajax —Mississauga, ON
- $33–$48 an hour
- Maintenance
- Communication skills
- Mechanical knowledge
- Wellness program
- Dental care
Quick apply
Substation Electrical Inspector
Apache Powerline Consulting Ltd —Ontario
- $100,000–$175,000 a year
- Full-time
- Data analysis skills
- Maintenance
- Microsoft Office
Quick apply
13d
CAD Electrical Design Technologist
Utility Solutions Corporation —Mississauga, ON
- $55,350–$69,200 a year
- Full-time
- AutoCAD
- Schematics
- CAD
Quick apply
Substation Technician (E 2 Visa Eligible)
RokPower Utilities —Toronto, ON
- $50–$70 an hour
- Overtime
- Maintenance
- English
- Forklift
- Dental care
- Vision care
Quick apply
2d
Senior Project Manager
Clearway —Greater Toronto Area, ON
- $150,000–$175,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- PMP
- Disability insurance
- Dental care
Quick apply
Key Account Manager, Multi-Residential
QMC Metering Solutions —North York, ON
- $80,000–$120,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Sales
- Wellness program
- Dental care
Quick apply
Substation Program & Team Leader
Demand For HR —Toronto, ON
- Hybrid work
- AutoCAD
- Engineering
- Business development
Quick apply
Quality Manager
ShawFlex —Vaughan, ON
- $120,000–$135,000 a year
- Engineering
- Laboratory experience
- Bachelor's
- Disability insurance
- Dental care
Quick apply
8d
Community Manager
Kipling Group Inc. —Toronto, ON
- $65,000 a year
- Full-time
- Management
- Sales
- Customer service
- Disability insurance
- Dental care
Quick apply
Regional Sales Manager - Auctions/Construction Equipment
Modern People Solutions —Toronto, ON
- $100,000–$140,000 a year
- Full-time
- Inventory management
- Business development
- Travel
10d
Technical Outside Sales Representative
Nedco —Mississauga, ON
- $60,000–$90,000 a year
- Full-time
- CRM software
- Sales
- Electrical experience
- Store discount
- Dental care
Quick apply
Survey Crew Chief
Phasor Engineering Inc —Toronto, ON
- $90,000–$140,000 a year
- Full-time
- Engineering
- Travel
- Mentoring
- Dental care
- Paid time off
Quick apply
Inside Sales Representative
Westburne —Mississauga, ON
- Full-time
- Databases
- Electrical experience
- In-person
Quick apply
Outside Sales Representative
Talley LLC —Mississauga, ON
- Full-time
- Microsoft Excel
- Sales
- ERP systems
- Store discount
- Dental care
Quick apply
Attendant - Operating Room
WCH —Toronto, ON
- $26.47–$28.15 an hour
- Full-time
- Inventory management
- Customer service
- BLS Certification
Quick apply
4d
Business Development Representative, Outbound
Roadpost —Toronto, ON
- $60,000–$70,000 a year
- Full-time
- Remote
- Research
- Business development
- AI
- Dental care
Quick apply
12d
Customer Service Representative
Lakeside Performance Gas Services Ltd —Mississauga, ON
- $20.25 an hour
- Contract
- Microsoft Excel
- Microsoft Outlook
- Windows
- Disability insurance
- Dental care
Quick apply
6d
Markham - Senior Manager Customer Service
Miller Waste System —Markham, ON
- $115,000–$125,000 a year
- Full-time
- CRM software
- Team management
- Travel
Quick apply
Project Coordinator / Assistant Project Manager (Water, Wastewater & Pumping Stations)
Skygrid Construction Inc —Toronto, ON
- $65,000–$115,000 a year
- Full-time
- Microsoft Outlook
- Engineering
- Contracts
Quick apply

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Customer Care Representative

Metergy Solutions -
Toronto, ON

Quick apply

Job details

Fixed term contract
$25 an hour

Qualifications

Microsoft Word
Energy and utilities experience
Call center experience
Client inquiry handling
English
De-escalation techniques
High school diploma or GED
Analysis skills
Continuous improvement
Decision making
Customer service orientation
Organizational skills
SharePoint
Typing
Guest issue resolution
Communication skills
Client interaction
Business process improvement
Analytics

Full job description

About Metergy Solutions Inc. (“Metergy”)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Metergy office location is in Markham but will be moving to North York toward the end of 2026!

The Customer Care Representative serves as a recognized subject matter expert, responsible for resolving complex billing issues, customer escalations, and non‑routine service challenges requiring advanced analysis, sound judgment, and deep system knowledge.

This role is designed for experienced professionals who demonstrate strong critical thinking, exceptional attention to detail, and leadership behaviors without direct authority. In addition to case resolution, contribute to continuous improvement, knowledge sharing, and process optimization, supporting both operational excellence and team capability building.

This role is on-site with an opportunity to go hybrid in the future.

Responsibilities:

Independently analyze and resolve complex billing corrections, including cancel/re-bills, ensuring compliance with policies
Complete and validate advanced move in and move out field activities within the Oracle CCB system, ensuring data accuracy and system integrity
Manage high complexity customer inquiries and escalations, applying expert judgment, diplomacy, and professionalism
Respond to incoming calls in a queue-based environment while serving as a resource for lower complexity overflow or escalated calls
Investigate and resolve multi system discrepancies across billing, payments, and customer accounts
Provide expert handling of billing disputes and complaints, with thorough issue investigation and recommendations for sustainable resolution
Establish and manage complex customer payment arrangements in alignment with policies and risk guidelines
Accurately document customer interactions and decisions, ensuring traceability and quality standards are met
Identify trends and recurring issues, contributing to process improvements, job aids, and knowledge base enhancements
Participate in calibration, quality discussions, and operational initiatives requiring Management insight
Demonstrate strong emotional intelligence by responding to customer concerns with empathy, professionalism, and sound judgment
In addition to handling inbound call volume, support customers through email channels ensuring quick turnaround.
Participate in ongoing schedule rotations as required to support volume and customer demand between 10am – 6pm EST Monday to Friday in a hybrid working environment.
Manage customer escalations with high degree of professionalism utilizing deescalation tactics.
Participate in ongoing training as required to support the needs of the business.

Qualifications:

Previous experience in an inbound call center role (preferably Utilities/Energy/Submetering) requiring problem resolution and independent judgment
High school diploma and 2+ years of equivalent experience/training required
Utilities industry experience and skills are considered strong assets
Demonstrate critical thinking and analytical skills, with the ability to investigate and resolve nonstandard issues
Exceptional attention to detail and accuracy when working across multiple systems
Strong interpersonal skills and ability to collaborate in a fast‑paced, team‑based environment
Clear, professional communication skills in English (verbal and written), with strong grammar and spelling
Ability to remain calm, professional, and solution focused during challenging or high stress interactions
Proficient keyboarding skills and experience working with Microsoft Word and Excel
Experience navigating multiple systems simultaneously
Working knowledge of Oracle CCB, Genesys Cloud, and SharePoint is a definite asset
Strong organizational skills with the ability to prioritize work effectively in a changing environment
Demonstrated adaptability and willingness to build subject matter expertise

This is an hourly rate with ability to go from temporary to permanent.

This posting is for an existing vacancy.

Metergy does not use artificial intelligence (AI) to screen, assess, or select candidates.

Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

Metergy uses artificial intelligence (AI) for interview notetaking purposes. Metergy does not use AI to screen, assess, or select candidates.

Quick apply

Refine Your Search

support representative utility jobs in toronto, on

Customer Care Representative

Heavy Equipment Shop Technician- Crane & Utility

Substation Electrical Inspector

CAD Electrical Design Technologist

Substation Technician (E 2 Visa Eligible)

Senior Project Manager

Key Account Manager, Multi-Residential

Substation Program & Team Leader

Quality Manager

Community Manager

Regional Sales Manager - Auctions/Construction Equipment

Technical Outside Sales Representative

Survey Crew Chief

Inside Sales Representative

Outside Sales Representative

Attendant - Operating Room

Business Development Representative, Outbound

Customer Service Representative

Markham - Senior Manager Customer Service

Project Coordinator / Assistant Project Manager (Water, Wastewater & Pumping Stations)

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