As a Technical Success Analyst and a valued member of the Technical Success team at Marqeta, you will serve as a trusted technical and payments advisor for our customer base. The Technical Success team sits within our Go-To Market (GTM) organization and is on the critical path for revenue. In an API-first, technology driven company, there is no customer success without technical success! You will:
- Be on the front line communicating directly with customers while collaborating cross-functionally internally to win new business, increase current business value with existing customers, and strengthen customer relationships.
- Lead the charge on initiatives such as presenting integration guides for on-boarding customers, leading the internal voice of the customer sessions for critical solution challenges, or celebrating the launch of a key new product feature that you pushed forward.
- Build expertise by learning from the Product and Technology teams who develop the platform and solutions. In return, you will deliver critical customer feedback to help shape the roadmap and refine our offerings.
We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We'd love for you to join us!
This position is not for an existing vacancy.
The Impact You'll Have
- Trusted Technical Advisor: Whether you're working with Marqeta's business development and sales teams to analyze requirements for a new opportunity, or providing technical advisement for an ongoing implementation to ensure its success, you'll be the trusted technical expert for your customers. Your fellow Marqetans will rely on you to ensure the key technical influencers at our customers and prospects deeply understand our technology, its strategic advantages, and how to quickly get integrated and live. Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision.
- Proactive problem-solver: Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision. You'll approach issues with empathy, putting yourself in the customer's shoes and delivering clear recommendations to solve their problems. Over time, you'll be able to zoom out to see the bigger picture, and identify downstream impacts or "gotchas" before they occur. As you learn, you'll document your findings to train others and create standards that can be repeated across the team and organization.
- Customer Advocate: You'll regularly attend product and engineering meetings, providing insight and guidance as the "voice of the customer" to those teams. Your work across teams and with a diverse array of customers will afford you unparalleled insights into how Marqeta is enabling customers, the evolution of the competitive landscape, and where and what we should build to remain on the cutting edge of the payments ecosystem.
Who You Are
- 3+ years of technical customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity
- Proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog
- Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
- Experience and/or enthusiasm learning & discussing APIs
- Ability to execute quickly and provide quick and effective resolutions; proficient at seeing things from different angles (pros and cons, weaknesses and strengths)
- Ability to facilitate customer collaboration and influence teams across the organization to achieve desired customer outcomes
- Resourceful problem solver who proactively suggests improvements and challenges the status quo
- Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules
- Experience in the B2B technology space, with a knack for understanding what makes businesses tick and what drives their growth
- Experience and/or enthusiasm learning & discussing APIs
- Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
Nice-To-Haves
- Bachelor's Degree in Computer Science or related area
- Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side
Your Manager
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: 77,000 - 96,000
We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
Along with monetary compensation, Marqeta offers
- Multiple health insurance options
- Flexible vacation time
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support our remote work model
- Annual "development dollars" to support our people growth and development
- Family-forming benefits and up to 20 weeks of Parental Leave
Marqeta is on a mission to change the way money moves. We're one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don't need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Equal Employment Opportunity, Accommodations and Privacy
Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.
Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.
