Overview and Purpose of the Role
The Clerk is responsible for delivering high-quality patient service through timely registration, reception, scheduling, and follow-up bookings. As the first point of contact for patients and medical admins, the Clerk creates a welcoming and professional environment while coordinating appointment logistics using the Meditech MaaS electronic health record system.
This role supports efficient patient flow, accurate data entry, and effective communication between patients and clinical teams to enhance the overall patient experience. The Clerk coordinates surgical case bookings, ensuring optimal utilization of operating room time and alignment with clinical and operational workflows.
Key Duties & Responsibilities:
- Accurately and efficiently schedule patient appointments, registration, and coordinate patient flow for the Perioperative and Procedures Program using Meditech MaaS EHR.
- Register patients upon arrival, verify health card information, and update demographics in the EHR.
- Collaborate with clinical and administrative staff to ensure accurate data entry, scheduling, and smooth patient flow with minimal wait times.
- Respond professionally and promptly to inquiries from patients, physicians, and staff.
- Maintain patient confidentiality and comply with all privacy and health information regulations (e.g., PHIPA).
- Ensure accurate scanning and uploading of patient documents into the electronic health record.
- Maintain clinic forms, requisitions, and patient handouts as needed.
- Answer incoming calls, respond to inquiries, and direct them to appropriate personnel.
- Coordinate with clinical staff regarding changes in provider schedules and flag urgent issues to the appropriate team members.
- Perform additional duties and undertake special projects as assigned.
Corporate Responsibilities:
- Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines
Skills & Qualifications:
- Secondary School Diploma or equivalent.
- 1 year recent relevant clerical experience. Previous experience or familiarity with registration procedures would be an asset
- Certification or registration in a 1–2-year Ontario College Certificate or Diploma in: Medical Office Administration, Office Administration-Health Services or Medical office Practices (preferred)
- Experience with understanding and use of common medical terms and procedures (Medical terminology).
- Proficiency in EMR systems such as Meditech, OSCAR or Accuro an asset.
- Working knowledge of and familiarity with registration and booking procedures preferred.
- Accurate typing 40 w.p.m.
- Strong verbal and written communication skills, with the ability to follow established templates and guidelines
- Excellent organizational skills with the ability to prioritize tasks, meet deadlines, and maintain accuracy under minimal supervision
- Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive patient information
- Proven ability to work both independently and collaboratively within a multidisciplinary team environment
- Computer proficiency in MS Office (Word, Excel, Outlook)
- Satisfactory criminal record check and vulnerable sector screening, plus proof of immunization and TB records
Join Our Team: Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. The Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with its mission to reduce pain, improve mobility, and streamline healthcare delivery.
In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.
At Schroeder Ambulatory Centre, we are committed to fostering an inclusive and accessible recruitment experience for all candidates. If you require accommodations at any stage of the hiring process due to a disability or medical condition, please let us know. We will work with you to ensure your needs are met in a respectful and confidential manner.
We appreciate all applications; however, only those selected for an interview will be contacted.
This posting is for a current vacancy.
