AV Project & Service Coordinator
Position Summary
Century AV is seeking an organized and proactive AV Project & Service Coordinator to support both project delivery and ongoing service operations. This role works closely with project management, service operations, technicians, warehouse coordination, and clients to help ensure projects and service activities are executed efficiently and professionally.
The AV Project & Service Coordinator plays a key support role across multiple departments by assisting with scheduling, logistics, documentation, client communication, service coordination, and operational follow-through. The ideal candidate is highly organized, adaptable, detail-oriented, and comfortable working in a fast-paced AV integration environment.
This position offers a combination of office coordination, client support, project administration, and service operations involvement within a growing commercial AV company.
Key Responsibilities
- Support project and service operations through coordination of scheduling, logistics, documentation, and communication activities.
- Assist with technician scheduling, service dispatch coordination, and operational planning.
- Coordinate client communication, follow-ups, and scheduling updates.
- Maintain project, service, and equipment documentation within company systems and D-Tools.
- Assist with preventative maintenance coordination, service agreements, RMAs, and service-related tracking.
- Support project staging, deployment readiness, and closeout activities.
- Coordinate with internal departments including project management, installation, service, warehouse, and leadership teams.
- Assist in maintaining organized project records, service documentation, and operational reporting.
- Help support positive client experiences throughout project execution and ongoing service operations.
- Provide operational and administrative support to the Project Manager / Installation Manager and Service Manager.
Required Skills & Qualifications
- Strong organizational and multitasking abilities.
- Excellent communication and coordination skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Familiarity with AV systems, technical environments, or construction coordination is considered an asset.
- Strong proficiency with D-Tools and general project/service coordination software is considered an asset.
- Comfortable working in both office and occasional field environments.
- Valid driver’s license and ability to attend local job sites or service calls when required.
- CTS certification or AV industry experience considered an asset.
Key Traits for Success
- Highly organized and proactive.
- Strong sense of ownership and accountability.
- Able to remain calm and solution-focused under pressure.
- Team-oriented with a strong customer service mindset.
- Adaptable and comfortable managing changing priorities.
- Technically inclined and eager to learn.
- Strives to be a reliable operational support resource for the Project Manager / Installation Manager and Service Manager.
Pay: $60,000.00-$70,000.00 per year
Benefits:
- Company events
- Dental care
- Life insurance
- Tuition reimbursement
- Vision care
Application question(s):
- How many years of experience do you have working in the commercial AV industry?
- How many years of experience do you have coordinating projects, service calls, technicians, or field operations?
- Are you comfortable working in a fast-paced environment where schedules and priorities can change frequently?
- Do you currently hold a valid "G" driver’s license?
Work Location: In person
