Location:
243 Consumers Road, Toronto, Ontario, M2J 4W8
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
Reporting to the Sr. Director, Customer Experience & Beauty Operations, the Director, Beauty Operations is responsible for leading the national Beauty Operations strategy across all Shoppers Drug Mart store formats. This role oversees operational excellence, selling and service programs, field enablement, beauty technology, communications, in-store eventing, and strategic transformation initiatives that drive business performance and customer experience.
Acting as a key bridge between Central Office and the field, this leader brings a deep understanding of store operations to shape scalable programs, processes, and tools that are practical, sustainable, and executable in stores.
The Director partners cross-functionally across Operations (field and national), Category, Merchandising, Marketing, Digital, IT, Learning & Development, and HR teams to ensure initiatives are operationally sound, effectively implemented, and aligned to the evolving needs of the Beauty customer and store teams.
The successful candidate is a strategic and customer-focused operator who can balance long-term vision with hands-on execution, simplify complexity, influence across stakeholders, and drive initiatives at scale.
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Oversee the operational foundations of the Beauty business, including operational standards, selling and service programs, communications, field enablement, beauty technology, and store execution support.
Act as a key operational partner to Regional VPs and field teams, helping resolve issues, and improve execution across stores, to drive sales
Serve as the operational bridge between Central Office and the field, ensuring programs, processes, and communications are practical, scalable, and aligned to store realities.
Oversee pilots, rollouts, and special projects from concept through execution, ensuring initiatives translate into measurable operational and business impact.
Leverage reporting, operational metrics, customer insights, and field feedback to identify opportunities, measure effectiveness, and drive continuous improvement.
Lead and develop a high-performing team, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
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Strong judgment, prioritization, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
Exceptional communication and influencing skills, with the ability to engage associates, field teams, senior leadership, and cross-functional stakeholders.
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Hiring Range / Échelle salariale à l’embauche :
$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)
A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.
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