Sales & Customer Service Coordinator
About Us
New Art Drapery & Blinds is a leading provider of custom window coverings serving residential and commercial clients across the Greater Toronto Area. We specialize in Zebra Blinds, Roller Shades, Drapery, Motorized Window Coverings, and Custom Solutions. Our mission is to provide exceptional products, professional service, and a seamless customer experience from consultation to installation.
We are currently seeking a motivated, organized, and customer-focused Sales & Customer Service Coordinator to join our growing team.
Key ResponsibilitiesCustomer Service & Sales
- Welcome walk-in customers and provide professional product consultations.
- Assist customers in selecting suitable window covering solutions based on their needs and budget.
- Prepare quotations and follow up on leads and customer inquiries.
- Process customer orders and maintain accurate sales records.
- Build and maintain positive relationships with customers.
Scheduling & Coordination
- Coordinate measurement and installation appointments.
- Manage daily schedules for installers and service appointments.
- Communicate with customers regarding project status and timelines.
- Follow up with customers after installation to ensure satisfaction.
Administration
- Answer phone calls, emails, and online inquiries.
- Maintain customer records and documentation.
- Assist with invoicing, payment tracking, and filing.
- Support management with various administrative tasks.
Showroom & Inventory Support
- Ensure the showroom remains clean, organized, and visually appealing.
- Assist with sample organization and inventory management.
- Help maintain marketing materials and product displays.
Qualifications
- Minimum 2 years of experience in customer service, sales, administration, or a related field.
- Fluent in English; Mandarin and/or Cantonese is a strong asset.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient with Microsoft Office (Word, Excel, Outlook) and basic computer applications.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Positive attitude, reliable, detail-oriented, and team-oriented.
- Experience in the window coverings, home improvement, interior design, or construction industry is an asset.
What We Offer
- Competitive compensation based on experience.
- Career growth and advancement opportunities.
- Training and product knowledge support.
- Friendly and supportive team environment.
- On-site parking.
- Employee discounts on products and services.
Schedule
- Full-time, Permanent
- Monday to Friday
- Occasional Saturdays as required
- Day Shift
Work Location
New Art Drapery & Blinds
861 Denison Street, Unit 101
Markham, ON
How to Apply
Please submit your resume along with a brief cover letter outlining your experience and why you would be a great fit for our team.
We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
Job Type: Full-time
Pay: $17.20-$20.00 per hour
Benefits:
Work Location: In person
