Ready to shape the future of grocery shopping in Canada? Voilà is the team dedicated to Sobeys e-commerce grocery delivery and curbside business. You will help grow the e-commerce business in the Ontario, Nova Scotia, Newfoundland, and Québec markets powered by Ocado Group’s world-leading e-commerce grocery platform.
We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà aims be the most reliable and convenient way for Canadians to shop for groceries!
Your new career, just like that.
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries.
Your groceries delivered. Just like that.™
Ready to Make an impact?
A Delivery Teammate ensures exceptional service, accuracy and experience to ensure customer satisfaction.
Click here to see the day in the life of a Delivery Teammate: https://vimeo.com/787581361/ec51f1861c
Here’s where you’ll be focusing:
Key Business Functions, Responsibilities and Accountabilities:
- Acts as the customer facing ambassador of Voilà banner.
- Provide exemplary customer service to our home delivery e-commerce customers – create a home delivery experience for each customer through high-touch interaction in each home.
- Deliver to each customer in a professional, courteous and engaging manner as per Voilà customer service standards.
- Empowered to solve customer issues in-home; assess each situation and deploys appropriate measure partnering with Delivery Supervisor and Customer Service team.
- Delivering groceries to our customers in timed delivery slots. Includes delivering groceries to various property types such as high-rise buildings, basement flats and remote locations.
- Maintaining timely communication with our customers, to keep them informed of issues or changes to their proposed delivery.
- Escalates any customer concerns appropriately.
- Makes order adjustments at point of delivery as per system and customer service requirements.
- Is flexible in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.
- Protects company vehicle by conducting daily and required vehicle circle checks, maintaining fuel levels, and following maintenance and reporting procedures.
- Immediately reports any deficiencies or damage.
- Operates company vehicles in various road conditions in a safe and responsible manner and ensures the vehicle is clean, tidy and well cared for.
- Operates the vehicle under control at all times in accordance with the company safety policies and procedures and highway rules and regulations.
- Ensures product is properly loaded in the assigned vehicle.
- Food Safety
#RS
Location Requirements
This role will require selected Teammates to work from BOTH Voila facilities, Vaughan & Etobicoke (2 days Vaughan facility, 2 days Etobicoke facility).
What you have to offer:
- You have experience in providing excellent customer service.
- You have a G-class license with at least 6 months of validity and enjoy driving.
- Clean drivers abstract
- You are able to comfortably lift up to and including 50 lbs (25 kilos) at a time (repeatedly throughout the shift) with the consideration that you may need to navigate stairs.
- You are comfortable driving in urban, suburban and rural areas using highways, main roads, side streets and country roads.
- You are confident driving in daytime and nighttime conditions, and in inclement weather.
- Flexibility to work various shifts including evenings, weekends, and possibly holidays, as delivery operations run 7 days/week
- Must be able to lift up to 6 feet high (reaching above head)
Working Conditions
- Company uniform will be provided
- Paid training during first week of hire from Monday-Friday 9AM-5PM
- Home-delivery environment: you’ll drive a company-assigned vehicle and deliver door-to-door.
- May involve early mornings, late evenings, weekends, and variable shifts.
- Work includes physical activity: lifting, carrying, climbing stairs, sometimes in adverse weather or inclement conditions.
Learn more about our story and culture:
Who We Are | Why Work With Us
Total Rewards
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.
Additional Information
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.
Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.
