Job Type & Hours: Full-time – Permanent (36.25 hours per week)
Hiring Range: $87,883 - $110,663
Union Affiliation: Association of Management, Administrative and Professional Crown Employees of Ontario (AMAPCEO)
Posting Period: June 14, 2026
Vacancy Status: This posting is for an existing vacancy in our office.
The Ombudsman is an independent, non-partisan Officer of the Ontario Legislature whose role is to ensure that the provincial government and broader public sector serve people fairly, transparently, and respectfully.
The Office of the Ontario Ombudsman reviews and resolves complaints about the administrative decisions and actions of more than 1,000 public sector and government bodies, in addition to French language services and the child protection sector.
This opportunity will appeal to people who are keen to develop innovative solutions supporting individual rights identified in the French Language Services Act while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively.
About the role
This opportunity will appeal to people who are keen to develop innovative solutions supporting individual rights identified in the French Language Services Act while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively.
Key Responsibilities include, but are not limited to:
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Be the first contact for people coming to the French Language Services Unit of the Ontario Ombudsman’s Office with complaints about the delivery of governmental services in French as described in Ontario’s French Language Services Act.
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Triage complaints, prioritize, and identify next steps to attempt resolution.
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Analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them, as well as capably frame issues for escalation and/or regular reporting to senior management.
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Manage a caseload of files, as well as assist with trend analysis to identify complaint patterns and potential systemic issues.
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Write and/or assist in the preparation of high-profile special investigation reports, including findings, analysis and recommendations.
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Other assigned duties.
What you will bring
Knowledge and experience:
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Proficiency in oral and written communication in both French and English at the superior level.
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University or post-secondary degree in social sciences or related field, or an equivalent combination of education, training and experience
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A minimum of two years’ recent experience providing intake and complaint handling services in a similar provincial government or broader public sector organization.
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Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate.
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Excellent knowledge of Francophone communities in Ontario, other Francophone key stakeholders, as well as linguistic and cultural issues, to develop and manage relationships, partnerships and liaison initiatives with Francophone communities and support the Ombudsman and Commissioner’s interest in the enhancement and development of Francophone communities in Ontario.
Required skills and competencies:
Ability to analyze and synthesize complaints, identify relevant individual and potential systemic issues, assess jurisdiction and identify avenues for potential recourse.
Ability to manage a high-volume caseload, prioritize tasks and meet deadlines.
Excellent verbal and written communication skills, including the ability to effectively communicate with individuals who may be distressed or emotionally distraught or who may face other challenges.
Eligibility to Work in Canada: Candidates must be eligible to work in Canada.
On-Site / Hybrid Work Requirement: This role is based in our Toronto office at 483 Bay Street. Hybrid work arrangements are supported, with an expectation of regular and ongoing on-site presence.
Why Join Us?
At Ombudsman Ontario, you will contribute to work that makes a real difference and strengthens public trust in government services. We foster a workplace where diverse perspectives are valued, inclusion is intentional, and continuous learning is encouraged. Your voice matters here, and the work you do will directly influence fairness, accountability, and positive change across the province.
We are committed to reconciliation, equity, accessibility, and creating an environment where everyone feels they belong. If you believe in the work we do and feel your experience aligns with what we are looking for, we encourage you to apply, even if you do not meet every qualification listed.
Application Instructions
Please include a cover letter with your resume, describing your experience, achievements, and why you are interested in the role with Ombudsman Ontario.
We are dedicated to building a workforce that reflects diverse talent, and we are committed to ensuring an inclusive and accessible experience for every applicant. If you require an accommodation during any stage of the recruitment process, please contact us and we will work with you to support your needs.
Technology may be used to assist with managing applications. All candidates are reviewed by a Recruiter, and selection decisions are made by people—not automated systems.
We thank all applicants for their interest. Only those selected for interviews will be contacted.
