Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Position Overview:
RBC Amphitheater is seeking a VIP Host to join the Premium team. This is an engaging position that requires the host to ensure a positive client experience. The VIP Host will observe and interact with guests to maintain close contact and actively seek feedback regarding the guest experience. This role focuses on relationship building. The VIP Host will meet guest expectations proactively, promptly, professionally, with a genuine care to attention and detail while projecting truly nurturing and warm hospitality. The VIP Host team member will be located throughout all our VIP areas within the Amphitheater and will be required to assist with questions, issues, or complaints.
Key Responsibilities:
- Assist in all aspects of the VIP Premium Services operation – wristbands, credentials, manage reservations, in the various premium spaces and box seats
- Ability to build and maintain strong relationships with clients and repeat guests
- Greet and welcome guests as they enter the VIP entrances, ensuring a warm and professional first impression
- Answer questions, anticipate guest needs, escort guests to their seats, and assist with any other concerns that may arise throughout the evening
- Be a point of contact for various premium locations including VIP Boxes to ensure guest satisfaction
- Strong conflict resolution skills
- Refer unresolved customer grievances to reporting manager or designated departments for further investigation
- Coordinate with management and other departments to prepare VIP areas and services
- Be knowledgeable of venue policies, safety protocols, and event details
- Other tasks as assigned by the VIP Premium Hospitality Manager
Required Skills & Qualifications:
- Smart Serve is required
- Excellent interpersonal and communication skills
- Professional appearance and demeanour
- Upbeat, positive personality
- Ability to thrive, multitask and remain calm in a fast-paced environment
- Flexible schedule including evenings, weekends and holidays
- A passionate sense of teamwork and collaborative approach
- Position requires constant walking, being on your feet and mental endurance
- Must be willing and able to work in various weather conditions, including rain and heat
- Hospitality experience preferred
Job Posting Compensation Range/Rate: $19 per hour
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, provincial and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
