Company Name: Merrithew International
Job Title: Administrative Coordinator (Maternity Leave Coverage)
Reports to: Manager, Education Partners
Category: Full time, Hybrid – 20 month Contract
Position Location: STOTT Pilates Studio, Yonge & Bloor
Opportunity: This is a Maternity Leave Coverage
Compensation: $42,000.00 - $46,000.00
About Merrithew
Merrithew® is the global leader in mind-body education and equipment. Founded in 1988, the company has trained more than 80,000 instructors and partners worldwide, developed six innovative education programs— STOTT PILATES®, ZENGA®, Total Barre®, Halo® Training, Merrithew Fascial Movement and CORE™ Athletic Conditioning & Performance Training™— and has produced an extensive line of professional and at-home equipment and accessories for personal and professional use.
Join Merrithew in its mission to inspire people worldwide to lead healthier lives through premium education programs and cutting-edge equipment. With a focus on world-class education and industry-leading equipment, Merrithew is dedicated to promoting optimal fitness and wellness for all.
Our Core Values
These are the values that guide our daily actions, decisions, and how we work with one another and our customers:
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Community – Culture of belonging, encourage connections and engagement
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Passion – Be present, enthusiastic, energetic, committed to purpose, inspiring
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Boldness – Act with courage, change the norm, never settle for “just ok”
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Customer-Centric – Our Vision is fulfilled through our Trainers, Partners and end-customers.
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Accountability – Act like owners, own the results
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Innovation – Delivering the best, highest-quality products, programs and services
Position Overview
The Administrative Coordinator, Education Partner Operations supports the day-to-day administration of STOTT PILATES Academy partner operations. This is an execution-focused coordinator role designed to maintain continuity, accuracy, and timely support across shared administrative workflows.
The role provides first-level administrative support to partners, students, and internal stakeholders. The Admin Coordinator helps ensure information is accurate, organized, and processed within expected timelines.
Primary Focus of the Role
- Maintain continuity of core Education Partner Operations administrative workflows.
- Ensure accurate and timely processing of partner records, payments, royalties, class lists, and completion documentation.
- Provide professional first-level support through the shared education administration inbox, with clear triage and escalation.
- Maintain strong data integrity and organize records across EMS, CRM, trackers, and partner/student files.
- Provide defined backup support during absences or peak periods, based on prioritized needs.
Key Responsibilities
Shared Inbox, Zen-Desk and Partner Support
- Monitor the shared education administration inbox, manage assigned Zendesk tickets and partner communications, including triaging, responding to routine inquiries, filing, and escalating as appropriate.
- Act as a first-level administrative point of contact for partners, students, and internal stakeholders, providing timely, professional, and service-oriented support.
- Support partners with education-related documentation, payment status inquiries, class list status, completion letters, and general administrative follow-up.
Payment Application and Administrative Coordination
- Review incoming emails and documents related to payment confirmations, partner portal communications, and general education inquiries.
- Maintain organized digital records and ensure accurate filing of partner and student documentation.
Class Lists, Completion Letters, and Student Records
- Process class lists for assigned STOTT PILATES Academy education offerings in EMS, including reviewing, updating, and creating student records as needed.
- Process completion letters, update qualifications, and maintain related student records in EMS and CRM.
- Manage and distribute Host Partner completion letters as assigned.
- Maintain accuracy, consistency, and confidentiality across systems, files, and reports.
Administrative Backup and Process Support
- Provide defined backup coverage for other Education Partner Operations administrative workflows during absences, peak periods, or urgent coverage needs.
- Identify simple opportunities to improve administrative documentation, filing, handoffs, or workflow clarity.
- Support additional administrative projects and duties as assigned.
Key Success Measures
- Core administrative workflows are completed accurately and within expected timelines.
- Shared inbox items are triaged clearly, responded to professionally, and escalated when needed.
- EMS, CRM, trackers, and partner/student files are kept accurate, current, and organized.
- Partners, students, and internal stakeholders receive dependable administrative support.
Skills and Qualifications
- Post-secondary education in Business Administration, Office Administration, or a related field, or equivalent administrative experience.
- 1-3 years of administrative, customer service, operations support, or coordinator experience.
- Strong organizational and time management skills, with the ability to manage routine priorities and meet deadlines in a fast-paced environment.
- Excellent attention to detail and commitment to accuracy in data entry, documentation, and record maintenance.
- Strong written and verbal communication skills with a professional, service-focused approach.
- Comfort working with shared inboxes, trackers, spreadsheets, and business systems. (ZenDesk)
- Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
- Experience working with CRM, ERP, EMS, or database systems is an asset.
- Ability to follow established processes, ask clarifying questions early, and escalate appropriately.
- Dependable and able to maintain accuracy during repetitive or high-volume administrative work.
- Service-minded, responsive, and respectful in communication with partners, students, and internal teams.
- Comfortable with structured processes, routine follow-up, and detailed record keeping.
- Able to manage assigned administrative tasks while recognizing when escalation is needed.
- Mandarin language proficiency, both spoken and written, is considered an asset
Merrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human review. All final hiring decisions are made by Merrithew’s recruitment team.
Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).
Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us "[email protected]"
Merrithew is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.
