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Administrative Staff / Intake Coordinator - Part-Time
Canadian Centre for Cognitive Behavioural Therapy —Toronto, ON
- $20 an hour
- Part-time
- Microsoft Outlook
- Customer service
- High school diploma or GED
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Administrative Staff / Intake Coordinator - Part-Time
Canadian Centre for Cognitive Behavioural Therapy —Toronto, ON
Perform general administrative duties including data entry, filing, and record maintenance. Manage incoming and outgoing calls using Grasshopper phone systems.
$20 an hour
Quick apply
Intake Coordinator
Canadian Mental Health Association Toronto Branch —Scarborough, ON
Access to a car and a valid driver’s license is an asset. Experience in community mental health, with knowledge of community programs and resources in the…
$54,943–$60,203 a year
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Administrative Staff / Intake Coordinator - Part-Time

Canadian Centre for Cognitive Behavioural Therapy
Toronto, ON

Quick apply

Job details

Part-time | Freelance
$20 an hour

Qualifications

Microsoft Outlook
Customer service
Post-secondary education
Filing
Grasshopper 3D
High school diploma or GED
Psychology
Organizational skills
Computer skills
Social Work
Communication skills

Full job description

Job Summary

The Canadian Centre for Cognitive Behavioural Therapy (CCCBT) is seeking a professional, organized, and client-focused Part-Time Administrative Assistant / Intake Coordinator to support our growing team of mental health professionals.

This role serves as the first point of contact for prospective clients and plays an important role in ensuring a positive and seamless intake experience. The successful candidate will be responsible for managing client inquiries, coordinating appointments, supporting clinicians, and assisting with day-to-day administrative operations.

This position is ideal for someone who enjoys helping others, is highly organized, and can work independently in a fast-paced healthcare environment.

Responsibilities

Respond to new client inquiries by phone and email in a professional and compassionate manner.
Conduct client intake and gather relevant information for scheduling and clinician matching.
Schedule appointments and manage clinician calendars using Jane App scheduling software.
Manage incoming and outgoing calls using Grasshopper phone systems.
Monitor and respond to emails using Microsoft Outlook.
Maintain accurate client records and administrative documentation.
Assist with appointment confirmations, rescheduling, and cancellations.
Support clinicians and administrative staff with day-to-day operational needs.
Ensure client information is handled in accordance with privacy and confidentiality requirements.
Perform general administrative duties including data entry, filing, and record maintenance.
Assist with front desk responsibilities when clients attend in person.

Qualifications

Current enrollment in, or completion of, post-secondary education in Psychology, Mental Health, Counselling, Social Work, Behavioural Sciences, or a related field is strongly preferred
Previous administrative, reception, customer service, or intake experience preferred.
Experience in a healthcare, mental health, medical, or allied health setting is considered an asset.
Strong computer skills and ability to learn new software quickly
Experience with Jane App, Grasshopper, Microsoft Outlook, or similar platforms is an asset.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to multitask and manage competing priorities.
Professional, reliable, and able to work independently.
Comfortable interacting with individuals seeking mental health services.

Schedule & Availability

Part-time position.
Evening and weekend availability is required.
Hours will vary based on client demand and clinic scheduling needs.
Candidates must be flexible and available to work when clients are booked for in-person services.
Additional hours may become available as the clinic continues to grow.

What We Offer

Supportive and collaborative team environment.
Opportunity to work within a leading evidence-based mental health clinic.
Valuable experience in mental health administration and client care.
Ongoing opportunities for growth and increased responsibilities.
Flexible part-time scheduling.

Job Type: Part-Time

Work Location: Toronto, ON (In-Person)

Please include a Resume and most recent Academic Transcript in submission. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $20.00 per hour

Work Location: In person

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Administrative Staff / Intake Coordinator - Part-Time

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