Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
POSITION SUMMARY:
At The Salvation Army Meighen Health Centre, the Personal Support Worker is accountable to the Charge Nurse (RPN) and/or Nurse Designate (RN) to provide excellent personal care to residents. Primary functions include providing care according to the established resident care plan including all components of activities of daily living and supporting participation in recreational and therapeutic activities.
The Personal Support Worker is required to perform their duties in a manner consistent with the Salvation Army Meighen Health Centre’s core values, ensure resident safety, and demonstrate customer service excellence while responsible for planning, implementation and evaluation of programs and services provided to the residents.
SPECIFIC RESPONSIBILITIES:
General Strategy:
Provides personal care in accordance with established policy, procedures, ministry regulations, physician’s orders, the resident plan of care and within the scope of practice of a PSW.
Contributes to and follows the plan of care to meet residents’ assessed need.
Responsible for maintaining accurate and complete records of personal care delivered.
Demonstrates a professional working knowledge of all equipment used in the delivery of nursing care.
Seeks direction from the RPN and/or RN when resident need exceeds experience or scope of practice
Observes, reports, documents on POC and follows care plans as directed by the RN and/or RPN.
Assists in maintaining a safe environment for residents
PSW assignments will be decided and changed based on the RN/RPN’s decision in the home areas
Essential Duties:
(1) Bathing/Showering
assists or shaves resident
provides mouth care
assists with dressing or undressing
provides hair and nail care,
provides a safe and comfortable environment and ensures privacy
Follows established procedures and routines for bathing/showering
(2) Toileting
responds promptly to requests for toileting or change of incontinence products to prevent skin breakdown
provides thorough peri care following elimination of urine or feces
follows toileting schedule as per care plan
(3) Nutrition
records intake of each meal
feeds as necessary considering resident’s preferences and diet restrictions
provides a safe and pleasant dining experience
Follows proper diet protocols as per resident’s care plan.
(4) Transfers
Transfers safely according to care plan, flow sheet and bedside logo instructions
Ensures the use of safe techniques when using all lifts as per care plan.
maintains proper body alignment of resident while in bed or chair.
Positions residents according to procedure and care plan
Leadership:
Financial Accountability:
Human Resources:
Participates in an effective orientation, and performance management process in accordance with The Salvation Army Meighen Health Centre’s standards for all employees within the nursing department.
Identifies nursing department learning needs and communicates to leadership within the home
Models positive working relationships with the management, co-workers, and union
Actively participates in the annual educational program for the nursing department
Demonstrates relevant understanding of and compliance with legislative knowledge of the Employment Standards Act, Human Rights Act, collective agreement and MLTC Act as it applies to the nursing direct care staff.
Health and Safety:
Demonstrates understanding of, and compliance with, workers’ responsibilities under the Occupational Health and Safety Act and Regulations, WSIB policy and Meighen Health Centre’s Health and Safety plans, policies, and procedures
Attends Health and Safety in-services and takes action to address unsafe conditions and/or procedures, to ensure a healthy and safe work environment
Advises supervisor or designate immediately of all staff incidents that may result in an Occupational Accident Claim, any concerns with the physical plant, incidents or injuries and completes required reports
Follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, co-workers, and residents
Wears personal protective equipment as designated
Maintains a clean, safe environment for residents utilizing infection control principles
Maintains a sound working knowledge of their roles and responsibilities during all emergency situations when working different shifts.
Community Relations:
Family and Resident Relations:
Contributes to positive customer service with residents and families in day-to-day work
Deals tactfully and courteously with residents, resident’s family, visitors, and staff in a positive manner
Establishes and sustains care in a manner that is resident centred and fosters evidence based best practice.
Quality Management:
Participates in all aspects of the Quality and Risk management program as it pertains to nursing
Ensures the collection of clinical indicators within timeline on a monthly basis as assigned
Contributes to the development of recommendations for corrective action
Maintains personal accountability for completion of monthly audits as assigned
Follows established job routines for all personal support workers daily
Effectively participates in conferences with the interdisciplinary team providing care to the residents
Ensures that care provided is documented as required in a timely manner using POC
Ministry of Health Compliance:
Fosters good working relationships with relevant persons within the Ministry of Health and Long-Term Care (MLTC)
Knows and interprets MLTC legislation, regulation, and process
Maintains effective liaison with consultants and physicians
Ensures that systems and processes are in place to achieve and sustain compliance
Understands all components of related legislation for staff, residents, and families.
Complete the annual mandatory education as required
QUALIFICATIONS:
Education & Experience
Must possess certification as a Personal Support Worker through a recognized College or educational institution
Must possess a current and valid CPR certificate
Demonstrated experience in a long-term care setting
Proficiency in interpersonal communication skills, both written and verbal
Excellent written and verbal communications skills in English
Working knowledge of Microsoft Office - Word, Outlook, and Excel; internet use and healthcare software - e.g. Point Click Care - is required
Ability to use computerized scheduling programs would be an asset
Competencies
Knowledge of current quality improvement and risk management concepts and approaches with special emphasis on the prevention of falls and least restraint policies
Deal tactfully and courteously with residents, resident’s families, visitors and staff in a positive manner
Demonstrate a high level of integrity, sound judgment and ability to maintain confidentiality
Ability to follow direction and work in a team environment
Willingness to work flexible hours, including evenings and weekends
Vulnerable Sector Check: an original copy of a current Vulnerable Sector Check (VSC) that is less than six (6) months old is required by your start date, and the results of the check must be acceptable to The Salvation Army in its sole discretion. The cost of the VSC is borne by the employee.
Tuberculosis testing: all employees must provide medical proof that they have been tested for TB in the last two (2) years and the results of that testing must be acceptable to The Salvation Army at its sole discretion.
Compensation: Please note that this job falls under a collective agreement. Effective October 8, 2025, the hourly rate for the PSW position is set at $26.85, and wage increments are provided based on collective agreement language.
Compensation:
The target hiring range for this position is $26.85 to $28.34 with a maximum of $29.82.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
