Purpose:
This role provides library technology and computing support across five library branches (Bronfman, Frost, Steacie, Markham, and Scott). The role is responsible for setup, installation, configuration, and ongoing maintenance of library computer software and hardware, printers, audio visual (AV) and Makerspace equipment, library-specific equipment including self-checkout stations, kiosks and technical support for library classes and events. Also, the role is responsible for troubleshooting software and hardware issues, providing frontline technical assistance and training to staff, faculty, students and the public, and ensuring users are equipped to navigate evolving digital tools within the library environment.
Education:
College Diploma in Information Technology, or Information Systems Management, or a related field or an equivalent of 2 years recent experience (defined as within the last three years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.
Experience:
Three (3) years of recent related experience in computer software installation, diagnosing and troubleshooting computer hardware and peripherals, supporting classrooms and/or events, and makerspace, VR and AV technologies.
Skills:
- Effective analytical and organizational skills.
- Effective communications skills to elicit and provide accurate information.
- Working effectively as a member of a team, setting priorities, and working effectively under pressure of high volume.
- Tact and diplomacy required with ability to deal calmly and effectively with people.
- Accuracy and attention to detail.
- Effective time management skills, meeting short/long term deadlines.
- Ability to keep up to date with IT development.Technical Skills:
- Windows 10 & 11, Mac OS
- Microsoft 365, Zoom, Microsoft Teams
- Microsoft Edge, Google Chrome, Mozilla Firefox
- Understanding and experience using Active Directory (AD)
- Troubleshooting common network problems (DNS, DHCP)
- Ability to set up microphones, webcams, and AV equipment for events
- Comptia A+ Certification
Additional Notes:
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview. Hours of work: Monday to Friday 9am-5pm Requests to work overtime may occur periodically throughout the year
If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to view and apply for jobs, you must apply through the Employee Career Portal - YU Hire to be considered an internal applicant.
As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the 'Posted Date' on the job posting. Please refer to the 'Posting Intent' on the job posting.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.
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