What is the opportunity?
In a non-call center environment, you will support the Personal and Commercial Operations fraud management team in protecting shareholder’s interest by minimizing fraud losses. You will review and investigate Credit card fraud alerts for Mortgage, RCL and Car Loan applications ensuring operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.
What will you do?
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Use in-depth fraud understanding to Investigate fraud alerts on loan applications
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False application is a stream within Client monitoring where Credit card applications, Personal Online Accounts, and Online Business Deposit Account Openings are reviewed and actioned.
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Review notes and pertinent application details
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Review NDB alerts and update notifications accordingly
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Perform outbound calls to validate application details
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Record and refer all suspicious files to CIS for review
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In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide
What you need to succeed?
Must- have:
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At least 12 months experience in client service or fraud related environment
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Ability to handle with confidence a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experience
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Proven interpersonal communication and problem resolution skills
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Able to work a set shift of 8:00am to 8:00pm Monday to Saturday
Nice-to-have:
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Previous credit card experience
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Bilingual (English/French)
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Fraud knowledge
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previous call centre experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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A comprehensive Total Rewards Program including bonuses and flexible benefits
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Exposure to strong mentorship and leadership examples
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Ability to make a difference and lasting impact
Job Skills
Communication, Teamwork
Additional Job Details
800 RUE DE LA GAUCHETIÈRE O, SUITE 4021:MONTRÉAL
Montréal
Canada
37.5
Full time
PERSONAL & COMMERCIAL BANKING
Regular
Salaried
2026-05-28
2026-06-12
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
