Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Technology Solutions
Pay Details:
$81,600 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Fusion Incident Management (FIM)
Department Overview:
Fusion Incident Management (FIM) exists to reduce organizational risk and protect customers, colleagues, and the Bank by leading the coordinated response to significant fraud and information security incidents. FIM serves as the central command function that brings together fraud, security, technology, risk, investigative, legal, compliance, and other business partners to assess, contain, manage, communicate, and recover from high-impact incidents. The team provides a centralized enterprise incident management capability with 24x7x365 coverage, helping minimize operational, financial, regulatory, reputational, and customer impacts across the organization.
What you will do?
As a Senior Information Security Analyst within the Fraud Pillar of Fusion Incident Management, you will lead the coordination and management of complex fraud, financial crime, insider risk, and fraud-related cybersecurity incidents. You will play a critical role in protecting customers and the Bank by driving timely containment, recovery, investigation, and remediation activities while providing clear executive-level situational awareness and risk assessments. Your ability to remain calm under pressure, make informed decisions, and collaborate across diverse stakeholder groups will directly contribute to the Bank's operational resilience and fraud risk management objectives.
Job Details:
Lead Fraud Incident Response:
- Lead and coordinate enterprise response activities for significant fraud, financial crime, insider risk, and fraud-related cybersecurity incidents.
- Drive containment, recovery, remediation, and closure activities while ensuring timely decision-making and action execution.
- Track incident tasks, data, and workstreams.
- Able to understand and ensure appropriate fraud detection, monitoring, prevention, and response controls are in place to address current and emerging fraud threats and fraud loss exposure.
- Assess customer, financial, operational, regulatory, and reputational impacts throughout the incident lifecycle.
- Provide incident leadership during on-call rotations and major incident events.
Enable Executive Decision-Making:
- Conduct incident severity assessments and provide risk-based recommendations to senior leadership.
- Deliver concise, timely, and actionable updates to executives, stakeholders, and response teams.
- Support crisis escalations and facilitate incident governance processes.
- Maintain situational awareness and ensure stakeholders have the information required to make informed decisions.
Partner Across the Enterprise
- Act as a central coordination point between fraud operations, cyber security teams, technology, investigations, legal, compliance, risk management, and business teams.
- Drive alignment across multiple workstreams, ensuring accountability, transparency, and timely completion of response actions.
- Provide subject matter expertise on fraud risk, fraud controls, investigative processes, and emerging fraud threats.
- Build effective working relationships that support rapid and coordinated incident response.
Strengthen Fraud Risk Management
- Evaluate the effectiveness of fraud detection, monitoring, prevention, and response controls during active incidents.
- Identify risk exposures, control gaps, and emerging threats, recommending appropriate remediation activities.
- Support regulatory reviews, audits, management responses, and control enhancement initiatives.
- Contribute expertise to enterprise projects and strategic initiatives involving fraud and information security incident and risk management.
Drive Operational Excellence and Continuous Improvement
- Maintain accurate and comprehensive incident documentation as the single source of truth.
- Support post-incident reviews, lessons learned activities, and root cause analysis efforts.
- Identify opportunities to improve incident management processes, governance, and operational effectiveness.
- Promote collaborative team culture and contribute to knowledge sharing across the organization.
Where you will work?
This role operates within a highly collaborative enterprise incident management environment and participates in a 24x7x365 follow-the-sun and on-call support model. Team members work closely with partners across Fraud, Cyber Security, Technology, Risk, Legal, Compliance, and Investigations to manage incidents that may impact customers, business operations, and enterprise assets. Specific work arrangement details (hybrid, remote, or onsite requirements) will be provided by the hiring manager.
What you need to succeed?
Required Qualifications:
- University degree or equivalent combination of education and relevant experience.
- 4+ years of experience in fraud operations, fraud investigations, fraud risk management, insider risk, financial crime, information security, or incident response.
- Experience leading or coordinating fraud investigations or incidents involving significant customer impact, financial exposure, regulatory implications, or reputational risk.
- Strong knowledge of fraud typologies, including account takeover, identity theft, synthetic identity fraud, payment fraud, social engineering, insider fraud, and emerging digital fraud threats.
- Demonstrated ability to communicate effectively with executives and senior stakeholders during high-pressure situations.
- Strong analytical, critical thinking, organizational, and problem-solving skills.
- Experience working within cross-functional teams and managing multiple priorities simultaneously.
Preferred Qualifications
- Strong understanding of fraud operations, knowledge of financial services fraud controls, fraud detection technologies, and fraud risk management frameworks.
- Experience in enterprise incident management, cyber incident response, or crisis management environments.
- Information Security certification or accreditation (Security+, CISSP, GCIH, CISM, GIAC, or equivalent).
- Experience developing executive communications, incident briefings, and senior leadership reporting.
What Success Looks Like
In this role, success means effectively leading complex incident response activities, driving timely containment and recovery actions, delivering high-quality executive communications, enabling informed risk-based decisions, and continuously improving the Bank's fraud incident management capabilities. You will be recognized as a trusted partner who brings structure, clarity, and leadership during some of the organization's most significant fraud events.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
