WORK WITH US
Service-Meets-Retail,
Experiential Skincare Company
Company description
Founded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is an innovative service-meets-retail skincare brand dedicated to providing exceptional skincare experiences and innovative products. With a unique blend of in-store and online retail, we are committed to elevating our guests' skincare journeys through technology, personalization, and world-class service.
This is an excellent opportunity for someone who wants to be part of a growth company. This position is paid hourly.
We are looking for someone who has:
- A passion for skin health
- Confidence and a natural ability to build connections that lead to sales
- A believer in Fig and our vision
Role description
The Treatment Lead is a vital part of a high-functioning hospitality team in our service-meets-retail Fig Bars. As a Treatment Lead you will be responsible for delivering exceptional high-tech facial treatments with exceptional guest care. Using your knowledge to educate and give guidance to guests about skincare and products, which translates to sales. You thrive working in a collaborative and supportive team environment.
The Treatment Lead will report to the Fig Bar Manager and work cross-functionally with the other business units.
Role responsibilities
- Deliver treatments to guests - following protocols to ensure a consistently high standard of service in a professional atmosphere.
- Perform skin consultations, educate guests on the best treatments, pre/post treatment/at-home skincare to address their skin concerns.
- Ensure guest safety, maintain accurate guest documentation and seamless flow of guest care from check-in to treatment to checkout.
- Drive product & membership sales to achieve the fig bar goals.
- Maintain supplies and equipment for treatments, including equipment sterilization and cleanliness of the fig bar.
- Partner with the Guest Experience and Medical teams to identify opportunities for enhanced experiences.
- Support building a high-performing team, ensuring efficiency and camaraderie with all roles within the fig bar.
- Be commercially aware, staying up to date with goals, promotions, and special activity across the business.
THE FIG EXPERIENCE
- Uphold brand values
- Maintain the visual standards of our Fig Bars
- Maintain the cleanliness and organization of all areas of our Fig Bars to create an excellent guest
- experience
- Proactive management of equipment breakage, wear and basic fixes
GUEST MANAGEMENT
- Coordinating guest care with Guest Experience Associates, Fig Doctors, Treatment Leads and
- Team Leads to ensure seamless service
- Build and maintain relationships with guests, ensuring a welcoming and inclusive guest
- environment and continued guest retention
- Gather and maintain complete, accurate and up to date guest information
- Lead the collection of client consent for treatments, communication and marketing initiatives
- Proficiency in iPad-based electronic medical recording and skin analysis technology
- Effectively utilize our guest management software and POS
MEMBERS
- Know your members - create a personalized experience for them
- Acquire, retain + maintain a loyal + well cared for membership base
- Gather and maintain complete, accurate and up to date member information (i.e. sms, postal
code)
SALES
- Maximize sales across treatments + Brand Partnerships
- Find opportunities to cross-sell and up-sell
- Ensure guests purchase the best “Fig at Home” based on their individual needs
- Foster a team sales approach
TREATMENT
- Demonstrate a complete knowledge of treatments
- Deliver best in class facial treatments following the Fig Facial Protocols
- Cross-sell treatments that complement and enhance guests skincare concerns
PRODUCT
- Demonstrate a complete knowledge of Pod and Brand Partnership product
- Cross-sell products that complement and enhance guests existing skincare routine
- Manage Brand Partnership product merchandising following the Fig Merchandising SOPs
TRAINING
- Understand the nuanced elements of the Fig brand, experience, treatments and product offerings
- Help build and develop a world class experience
- Gain a deep knowledge of ingredients, skin concerns and facial technology
TREATMENT TRAINER
- Onboard + Train all new Skin Educators to Formula Fig; treatment protocols + pod products, open + close pod procedures, daily responsibilities (prep towels, laundry etc.)
- Ensure all new Skin Educators have completed the onboarding with Skincare Lit fundamentals
- Onboard + Train all new Skin Educator to Formula Fig facial + guest technology; not limited to, but
- including, IonixLight machine, MindBody, and RX Photo
- Ongoing Skin Educator training and development as required
Additional duties and responsibilities may be added or modified throughout your employment.
Follow and maintain all health and safety measures, including COVID-19 safety protocols. Additional duties and responsibilities may be added or modified as required throughout the course of your employment.
What we offer:
- Competitive hourly wage, gratuity, product, membership and treatment incentives
- Guaranteed hourly wage for Skin Educators (esthetician) - you are paid at your hourly rate regardless of whether or not you are booked for your shift.
- Continuing education - learn about industry leading skin care brands and innovations in beauty
- Formula Fig perks, treatment benefits, and product discounts
- Eligibility for benefits coverage, dependent on FTE
Total rewards
- Base wage range: $22 - $26
Total reward decisions are performance-based and reviewed throughout the calendar year.
At Formula Fig, we believe that our people are at the forefront of our brand - every team member will make a meaningful contribution to our growing community.
Formula Fig provides equal employment opportunity (EEO) to all employees and applicants for employment. We believe in providing an inclusive workplace where all individuals have the chance to succeed.
#giveafig
Pay: $22.00-$26.00 per hour
Work Location: In person
