Mary Brown's Chicken is looking for a Store Manager to lead our flagship restaurant at Sankofa Square, a one-of-a-kind location created in partnership with former Toronto Blue Jays star José Bautista.
We are a proudly Canadian company founded in 1969 in St. John’s, Newfoundland & Labrador. What began as a local favourite has grown into one of Canada’s fastest-growing franchises, with nearly 300 locations coast-to-coast and expanding internationally. Recognized for excellence, Mary Brown’s is a five-time recipient of the Canadian Franchise Association’s Franchisees’ Choice Award. As one of Canada’s Best Managed Companies and a certified Great Place to Work, we take pride in fostering an environment where team members can grow, thrive, and make meaningful contributions. We are a team of Operators Who Care, strongly focused on excellence, best-in-class service, and caring for our guests, teams and communities across the globe. We celebrate our people—from new hires to our most tenured employees—creating a culture built on respect, inclusivity, collaboration and teamwork.
Join us on an exciting opportunity to lead one of the most unique restaurants in the Mary Brown's system. As the Store Manager of our flagship Sankofa Square location, you'll play a key role in delivering exceptional guest experiences while building and inspiring a high-performing team in the heart of Downtown Toronto.
At Mary Brown's, hard work, leadership, and a passion for genuine hospitality don't go unnoticed. We are committed to developing our people and creating meaningful opportunities for career growth. If you're looking to make an impact with a respected Canadian brand, this is your opportunity to lead a high-profile corporate location and help shape its continued success.
As the Flagship Store Manager, you will take ownership of every aspect of the restaurant's performance. From championing food safety and operational excellence to driving sales, building community partnerships through local marketing initiatives, and developing a team that delivers outstanding hospitality, you'll set the standard for success. You'll create a positive, engaging culture where team members can thrive while ensuring the restaurant operates with excellence and becomes a destination within the community it serves.
Essential functions
- Delivering genuine hospitality and exceptional guest experience
- Create a road map for the restaurants based on key KPI Metrix (Guest Experiences, OSAT, Brand Audits, Cleanliness, Training, Procedures, Speed of Service, Food Costs, Sales, Waste, etc.)
- Managing restaurant P&L and delivering on financial expectations/budget
- Weekly review of Food & Paper costs , presented to the DM
- Be a leader in the community building and driving community devotion
- Leading the team to deliver on Mary Brown’s Vision, through training, recruiting, and team member management
- Directing restaurant operations on a day to day basis
- Providing timely reports directly to Home Office
- Support DM to develop a Local Community Outreach Calendar with support from Marketing
- Ensuring all government regulations and procedures are being adhered to
- Responsible for recruitment orientation, training, scheduling and coaching your staff for employee development and employee engagement.
- Build a bench of talent to support the restaurant needs and future growth opportunities
- Ensure all Mary Brown’s operational and administrative procedures and standards are adhered to
- Any other duties as required
The duties of this position may change from time to time. Mary Brown’s reserves the right to add or delete duties and responsibilities at its discretion contingent on business need. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Required skills and Qualifications:
- Completion of a college diploma, preferably in hospitality management or culinary management.
- Current Food Handling Certificate is mandatory.
- At least 3 years’ experience in a management role in the QSR or fast casual industry.
- Understanding and knowledge of safety, sanitation and food handling procedures.
- Well-spoken with a strong command of the English Language. Possesses good verbal and written communication skills.
- Ability to professionally communicate and to problem solve amid a difficult situation.
- Must be organized, pro-active and a self-starter.
- Ability to work calmly and effectively under pressure.
- Possesses an overwhelming sense for “Exceptional Customer Service” and commitment to quality service.
Certificates, licenses, registrations
- Certified in recognized Safe Food Handling program preferred
- First Aid & WHMIS certificate preferred
- Must be bondable
Attitude and Professionalism
- Actively participates in positive and constructive communication
- A team player, who provides support to colleagues and has a hands-on approach
- Conducts themselves in a solutions-based approach, solving problems collectively and reporting any concerns at an appropriate time to your manager
- Follows all policy and does not engage in any actions that may be perceived as conflicting with company policy regarding bullying, harassment, discrimination, and/or violence
- Does not engage in gossiping or spread disparaging remarks.
Policy
- Adhere to all policies and plans through communication, action, and consistent enforcement.
- Effectively and efficiently perform all job functions following policy and leading by example.
- Stays up to date on all training as required and follows all health and safety, and sanitation policies enforcing with disciplinary action as needed.
What's in it for you?
- Competitive compensation package
- Comprehensive Extended Health Benefits Package with dental coverage and life insurance
- Eligibility to participate in our retirement savings plan
- Career Advancement Opportunities with a company that is growing rapidly nationally
Interested?
Apply now! Your application should reflect your suitability for this position. If our interests align, we will definitely contact you!
Bonus eligibility: discretionary annual bonus.
Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.
This posting is for an existing vacancy.
Mary Brown’s is an equal opportunity employer and equally considers all applicants. Should you require an accommodation through the selection process, please reach out to us at 905-513-0044, or at [email protected]
