Mental Health Case Manager, Supportive Housing
PURPOSE OF POSITION
The Mental Health Case Manager provides comprehensive case management support to housing program residents living with complex mental illness and /or substance use issues that is consistent with psychosocial rehabilitation principles and the clubhouse philosophy of mental health recovery.
The back to home supportive housing program provides essential supportive housing to people who have experienced extended psychiatric hospitalization. The program supports the transition to living in the community by providing mental health case management and coordination with clinical care teams to address vital social determinants of health and support mental health recovery. For over 40 years, Progress Place has filled critical gaps in the mental health system, building a community of support grounded in connection, purpose and belonging.
MAJOR RESPONSIBILILTIES
Engagement and Relationship Building
Engage with program residents using enthusiasm and energy by establishing relationships, working side-by-side and by encouraging residents to expand their responsibility and independence. Excellent communication skills that are low-barrier, emphasizing empathy, respect and dignity. Ability to adapt communications based on need and environment.
Case Assessment and Planning
Assess the level of support and type of intervention that may be required to assist residents to maintain their housing. Providing case management in their housing on a regular basis to promote their ability to live independently through direct, assertive and empathetic communication and good listening skills during regular visits and meetings, both in-person and via telephone.
Monitor individual’s level of functioning and their service plan to determine their ability to cope with their living situation and to ensure adequacy of support avoiding hospitalization if possible.
Development of a service plan and/or Coordinated Care Plan and/or Ontario Common Assessment of Need, (Ocan) for each client on an individualized basis.
Onboarding Referrals
Participate in the referral process and coordinate the relocation of assigned individuals to apartments. This would include assisting in the set-up of the apartments.
Assistance with Daily Living
Provide living skills according to individual needs such as cleaning, shopping, budgeting etc. by establishing an effective working relationship and working side by side to teach the required skills.
Service Coordination
Work as part of a multidisciplinary team and in partnership with various hospitals such as CAMH, St. Michael’s Hospital, High Support Housing Programs and Homecare and Community Supports.
Liaise with superintendents and/or tenant managers, case manager, doctors, psychiatrist, trustee, Home and Community Care team etc. to help ensure that individuals are better able to maintain their assigned housing.
Maintain communication with other community and/or clinical resources as required to facilitate individual’s recovery and help maintain housing.
Promote, encourage and facilitate connections to the Progress Place clubhouse and other community programs.
Crisis Management
Provide crisis intervention as required; responding to crises using the least invasive action necessary. Create and maintain safety plans, with coping skills, for each resident.
Be on-call on a cell phone during shift hours.
Comprehensive Documentation
Ensure that all written records (progress notes, client self-reports and call reports) are maintained.
Ensure that all communications with clinical care teams are documented.
Maintain up to date records related to tenancy and program eligibility
Participate in the evaluation of the program and its goals and objectives.
Perform other duties as may be assigned by the Team Lead and or Manager of Satellite Programs and Services and/or Executive Director.
QUALIFICATIONS, SKILLS AND KNOWLEDGE
Demonstrate an understanding and knowledge of how to work effectively with people with severe mental illness who may also have substance use problems, have been homeless, have been unable to maintain housing, and who have had difficulty in accessing community resources and maintaining their wellbeing.
Demonstrate excellent communication skills that are low-barrier, emphasizing empathy, respect and dignity. Ability to adapt communications based on need and environment.
Demonstrate knowledge of the mental health system, types of clinical interventions, as well as community clinical care teams and their role in recovery.
Minimum of one year experience in the Human Services Field working with persons with a mental illness and/or addictions, ideally in a housing setting.
A degree or college diploma in a related field or the equivalent combination of education and work experience.
The Mental Health Case Manager must exhibit sound judgement, tact and diplomacy; be consistent in all interaction with other staff and members; demonstrate cooperation with team members; show an understanding of how to work effectively with psychiatrically disabled adults; and always respect the confidentiality of both program and member information
WORKING CONDITIONS
Duties require flexible scheduling and involve activities which are done on a routine basis: use PC screens, walk up and down flights of stairs, bend, stretch, lift, carry, stoop, push, reach above shoulder, and reach below shoulder.
Satisfactory Police Record Check is required.
Salary range, commensurate with experience: $53-55K
Benefits: Extended health, including dental coverage, HOOP pension enrollment.
June 2026
Pay: $53,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company pension
- Extended health care
Application question(s):
- Do you meet the education, skills and experience required and are also warm, engaging and fun?
Work Location: In person
