At Veritext, we focus on the details – so legal teams can focus on the case.
About the role:
Providing our clients with exceptional service is the foundation of our business. The Client Scheduling Specialist (Canada) manages all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place. The Specialist works collaboratively with Veritext colleagues, exhibiting Veritext Values; ensures that all client (internal and external) communications are handled in a professional, timely and courteous manner; communicates necessary information timely, accurately and effectively; report incidents to management; welcomes new projects and ideas; continuously work to enhance job knowledge while bringing value to role.
- This role will be filled at either the representative, associate or specialist level (depending on experience)
What you'll get to do:
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- Schedule proceedings in Vision by way of incoming phone call, email through Front, or Vision Workflow with autogenerated scheduling via Snap Scheduling or MyVeritext
- Ensure complete, accurate and consistent information
- Follow Standard Data Entry Rules
- Understand Location of all parties and how all parties will connect to deposition, whether in person, remote or a combination of the two
- Be an active participant in the phone queues and/or Front mailboxes based upon Operational Excellence Role
- Meet higher Operational Excellence standards than Calendar Representative and Calendar Associate team members for Notice Entry, Phone Calls answered and Front Email conversations
- Identify Case connections to assignments and review Profile and Case Standing orders when scheduling
- Enter all orders for services into orders section, including but not limited to:
- Court Reporter and/or Videographer
- Remote or in-person locations and the appropriate services that go with each
- Exhibit management requirements
- Confirm assignments for the next business day
- Proactively track assignment deadlines and follow up with reporters and vendors to ensure timely delivery to clients
- Notify reporters of dailies, expedites, etc.
- Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met.
- Master new procedures and training guidelines; offer assistance and mentorship to other Calendar team members by communicating via chat, holding weekly check-ins and in person assistance
- Exhibit an expert level knowledge and familiarity with client and reporter questions, and be able to independently solve more complex scheduling questions than Client Scheduling Representative and Associate
- Performance metrics are at a higher level than Client Scheduling Representative and Associate
- Provide training and support to new staff members on calendar specific tasks
The kind of teammate we’re looking for:
- 3+ years of related experience
- Proficiency in MS Office required
- Proficiency in relevant software and applications
- Must possess excellent written and verbal communication skills
- Customer service oriented with strong interpersonal skills
- Dedicated professional with the ability to respond to requests promptly and accurately
- Must be detail oriented, organized and be able to multi-task
- Proactive and motivated with strong problem solving and follow up skills
- Must be able to work both independently and with a team
What’s in it for you:
- Competitive compensation and extended health coverage that includes medical, dental and vision benefits
- Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high-quality support from board-certified psychiatrists and licensed psychologists/ therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
- Matched RRSP to help you save for your future
- Earned wage access: get a portion of the wages you earned prior to payday
- Hybrid or remote work structure for most roles (based on business needs)
- Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more
- Employee equity and referral programs: when we succeed, you succeed!
- Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
- Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
- Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!
About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
