JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involvesAs a Facility Ambassador at one of JLL's prominent clients, you'll serve as the primary point of contact for employees and guests, ensuring our client's workplace runs seamlessly every day. You'll blend hospitality excellence with operational expertise to create an environment where people thrive.
This role is on-site 5 days/week, downtown Toronto.
What your day-to-day will look like:
Client Experience First
Serve as the go-to contact for employee inquiries, tickets, and workplace services
Conduct daily site walkthroughs to ensure spaces are pristine, organized, and welcoming
Build strong relationships with clients, vendors, and service providers
Operational Excellence
Manage work orders through CMMS system—create, dispatch, track, and resolve
Coordinate third-party vendors, validate invoices, and ensure timely completion
Support budgeting, financial reporting, and cost-saving initiatives
Service Delivery
Execute services according to SLAs and performance metrics
Oversee facilities including janitorial, conference rooms, furnishings, and equipment
Coordinate events, meetings, and guest services as needed
Act as on-site POC for emergencies and after-hours situations
Safety & Compliance
Identify safety hazards and implement corrective actions
Ensure compliance with all local codes, regulations, and JLL standards
Maintain required safety training and certifications
Required Qualifications:
1-3 years in hospitality, facility management, or operations
Exceptional customer service skills with a genuine passion for hospitality
Strong multitasker who thrives in fast-paced environments
Tech-savvy and adaptable to new systems and applications
Outstanding communication skills—written and verbal
Collaborative mindset with proven ability to work independently
Detail-oriented with excellent organizational and time management abilities
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
