AstenJohnson is the leader in technical fabrics. Our drive to provide the best products and service in our industry is fueled by our associates and their drive to innovate. We want our associates to build careers here and become part of the fabric of our 230 year old company. We offer competitive pay, excellent benefits and a workplace built on respect and purpose.
Sales & Service Representative:General Scope of Responsibilities:
The primary role of the Field Sales/Service Representative is to work with a Business Team to expand PMC sales into new accounts or positions mostly involving customers in the province of Quebec (French speaking) and maximize profitability of the team’s existing accounts. The Field Sales/Service Representative is responsible for developing business goals, objectives, and implementing growth-oriented account strategies to achieve those objectives. The Field Sales/Service Representative will coordinate their efforts with the Marketing, R&D, Manufacturing, and support services groups to insure optimal use of corporate resources.
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Specific Responsibilities:
- Make goal-oriented sales/service calls at every assigned account in the territory.
- Collect and document fabric life and performance data.
- Use “Value Selling” tool to grow and maximize profitability in every assigned account.
- Manage all business aspects of the assigned accounts including inventory control, accounts receivable management, and coordination of AstenJohnson resources in a way that maximizes account profitability.
- Submit call reports for each mill contacted during the week.
- Approve expenses items weekly (bank website), covering all expenses incurred during that period.
- Check and respond to texts/voice mail within 24 hours maximum.
- Check and respond to e-mail within 48 hours maximum.
- Participate in any periodic business team meetings, regional and national business meetings.
- Use entertainment in compliance with company policy, as a tool for establishing and maintaining relationships with customers.
- Work with the Business Team Leader and other team members to develop and maintain account strategies.
- Collaborate with other company’s division as needed to build a global solution offering to our customers.
- Document Customer Goals and Objectives, Trial Evaluation Plans, Mill Special Technical Service Plans, and Value Analyses.
- Develop and maintain detailed machine drawings and technical information, document the information in the Engineered Approach database.
- Keep your Business Team and Management informed of problems, potential problems, personnel changes, competition evaluations, pricing considerations, etc.
- Develop sales forecast as required.
- Exhibit personal conduct that will reflect the Company’s core values at all times and follow all applicable Company policies and procedures.
- Leadership and participation in major account presentations and periodic account performance review meetings.
- Active participation in industry trade associations (PaperWeek, major universities with specialized paper schools) to reinforce our commitment to the Paper industry.
Safety Requirements:
- Each team member must commit and comply to ZAC (Zero Accident Culture) policy.
- Each team member must be physically capable of complying with the Mill Safety Requirements of our customers). Failure to comply with our customer’s safety requirements will result in disqualification as a supplier.
- Each team member will be expected to spend 50% or more of the work week calling on customer locations, both mill and corporate. Extensive travel by car is required, so team members are expected to maintain safe operating condition of their lease vehicles.
- Given the remote location of customer mill locations, extensive driving will be required to perform essential duties. Road safety is a must; associates must possess a valid driver’s license, automobile insurance and have a safe driving record. Your safety and that of our associates and customers is a key requirement of acceptable job performance.
- Appropriate physical fitness should be maintained to lessen the risk of work related injury and to avoid compromising the safety of customers and our associates while performing essential job requirements. The constant presence of high temperature and humidity conditions, wet and potentially slick cement floors, catwalks, and elevated walkways on customer’s machines, and high speed moving equipment pose a threat to your safety and well-being. Stay alert, stay fit, stay safe.
- Each associate must maintain active safety certification at all customer mill sites to ensure access upon request. Annual training is required by all customer locations, and in addition, AstenJohnson will provide annual safety training. Due to the extensive use of heavy and cumbersome diagnostic equipment, each associate must observe safe lifting, holding, and carrying techniques to safeguard against work related injuries. All work injuries must be reported immediately to Team Leader and the SET officer in Kanata.
- Get adequate rest while traveling. Mill audits and mill shutdowns frequently require long work days, demanding physical activity, and prolonged standing on cement floors. Stay hydrated, wear comfortable safety shoes, and avoid loose clothing (wear company supplied service uniforms).
- Safety is a “core value” of AstenJohnson, we are proud to be the leader in our industry.
Work safe…think safe….be safe.
Preferable Position Requirements:
Education/ Experience: College degree or minimum 5 years equivalent paper industry experience.
Skills: Papermaking, sales, service, multitasked, decision making, self starter, and relationship builder.
Language: Bi-lingual (French and English) a must. First language French preferred.
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Effort & Working Conditions: A general statement on the effort required to do the job and the working conditions (ie: noisy, dusty, office environment, works with chemicals, etc.)
- Ability to work in a typical office environment
- Ability to work safely in a paper mill environment involving exposure to varying lighting conditions, temperature and humidity extremes, potential paper manufacturing process fumes, and other industrial conditions.
- Ability to sit and/or stand for 8 hours per day
- Ability to type at a computer for 8 hours per day
Travel:
Ability to travel up to 50% of the time. Main travel modes are by car and by airplane.
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
