Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Job Title: Assistant Manager, Store Operations
Location: North Vancouver
Department: Retail
Reports to: Manager, Retail
Role Status: Full-time / Permanent / Salaried
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY
The Assistant Manager, Store Operations is responsible for overseeing daily retail operations, team leadership, and in-store execution across all retail outlets at Grouse Mountain.
This role focuses on delivering exceptional guest experiences, managing merchandising, maximizing sales performance, developing staff, and ensuring operational excellence across all retail outlets.
Works closely with the Retail Manager, and Assistant Manager, Inventory & Purchasing, to achieve departmental KPIs and create memorable guest experiences.
ESSENTIAL JOB FUNCTIONS
- Oversee the daily operations of all retail outlets, ensuring consistent execution, efficiency, and guest service excellence
- Lead, coach, and develop Retail Supervisors, Key Holders, and Retail Associates
- Drive a guest-first culture, handle guest concerns and feedback to maintain a high Net Promoter Score
- Monitor and drive sales performance and department KPIs
- Manage staffing, scheduling, training, and performance management of retail teams
- Manage opening/closing procedures and daily operational coordination
- Identify opportunities for process improvements and operational efficiencies
- Collaborate with Inventory & Purchasing team to ensure product availability, deliver seasonal campaigns, and manage loss prevention systems
- Ensure merchandising standards and in-store presentation align with brand expectations
- Ensure compliance with company policies, safety standards, and operational procedures
- Complete administrative tasks including payroll, reporting, and daily logs
- Foster a positive team culture aligned with company values
- Support cross-department collaboration and communication
- All other duties as assigned
SUPERVISORY RESPONSIBILITY
Direct supervision of Retail Supervisors, Key Holders, and Retail Associates.
REQUIRED QUALIFICATIONS AND ABILITIES
- Minimum 2 years’ experience in retail operations
- Minimum 2 years’ experience in a leadership or supervisory role
- Strong customer service and team leadership skills
- Proven ability to drive sales and team performance
- Excellent communication and interpersonal skills
- Ability to multitask and manage a fast-paced retail environment
- Ability to manage multiple priorities and deadlines
- Strong organizational and problem-solving skills
- Experience with POS systems and Microsoft Office
- Ability to lift 40 lbs and support physical inventory processes
- Ability to work flexible hours, including opening, closing, weekends and holidays
WORKING CONDITIONS
Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks. Majority of the work is indoor work with the occasional need to be outside in the elements.
COMPENSATION AND BENEFITS
$50,000 to $60,000 annually
All positions are eligible for the following benefits and perks:
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants and recreation
Full-time, year-round positions are also eligible for these:
- Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
- RRSP matching after 6 months of service
- Free access pass for dependants
DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
