Vancouver, Bc Customer care manager Jobs – 487 Openings This Week

Customer Care Manager
Sundays Company —Vancouver, BC
- $70,000–$95,000 a year
- Hybrid work
- Microsoft Outlook
- SQL
- Team management
- Dental care
- Vision care
Quick apply
EXPERIENCED SUBPRIME FINANCE MANAGERS
GO RICHMOND CHRYSLER DODGE JEEP RAM FIAT —Richmond, BC
- $65,000–$180,000 a year
- Full-time
- Communication skills
- Dental care
- Life insurance
Quick apply
Regional Sales Manager - Automotive Dealer Partnership
Lifeline Extended Auto Services Inc —Richmond, BC
- $75,000–$120,000 a year
- Full-time
- CRM software
- Marketing
- English
- Flexible schedule
Quick apply
12d
Dental Office Manager
Dental Clinic on Fraser St. —Vancouver, BC
- $38–$47 an hour
- Full-time
- Customer service
- Medical office experience
- Team management
- Dental care
Quick apply
Fleet & Commercial Account Manager
Dueck Auto Group —Vancouver, BC
- Full-time
- CRM software
- Business development
- Communication skills
Quick apply
Maintenance & Facilities Lead
Fresh Prep Foods Inc —Vancouver, BC
- $70,000–$85,000 a year
- Weekends as needed
- Heavy lifting
- Engineering
- Supervising experience
- Dental care
- Vision care
Quick apply
Store Manager
Prime Communications Canada Inc —North Vancouver, BC
- $19.50 an hour
- Full-time
- Inventory management
- Customer service
- Merchandising
- Dental care
- Employee assistance program
Quick apply
Project Manager — HVAC Projects
Raven Supply LTD —Richmond, BC
- $90,000–$125,000 a year
- Full-time
- Customer service
- Travel
- HVAC
- Profit sharing
- Wellness program
Quick apply
4d
Store Manager – Popeye’s Supplements
Popeye Supplements —Vancouver, BC
- From $50,000 a year
- Full-time
- Customer service
- Team management
- In-person
- Store discount
- Dental care
Quick apply
2d
Store Manager/Sales Representative
Xrival Fitness BC —Vancouver, BC
- $35,700.00–$108,007.31 a year
- Part-time
- Sales
- Customer service
- English
- Paid time off
- Flexible schedule
Quick apply
Sales Supervisor-Vancouver
FOTILE(方太) APPLIANCES CANADA LTD —Richmond, BC
- $36,500.00–$87,950.29 a year
- Full-time
- Marketing
- Customer service
- English
- Designated paid holidays
- Paid time off
Quick apply
11d
Office Manager - Fraserview Dentist, Vancouver, BC
Fraserview Dentist —Vancouver, BC
- $35–$45 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Dental care
Quick apply
Store Manager – Popeye’s Supplements
Popeye Supplements —North Vancouver, BC
- From $50,000 a year
- Full-time
- Customer service
- Team management
- In-person
- Store discount
- Dental care
Quick apply
2d
Account Manager
Leavitt Machinery —Coquitlam, BC
- $45,000 a year
- Hybrid work
- Marketing
- Presentation skills
- Business
- Disability insurance
- Dental care
Quick apply
5d
Sr Credit Manager (826)
Trail Appliances Ltd. —Richmond, BC
- Hybrid work
- Customer service
- Microsoft Office
- Bachelor's
Quick apply
Sales Manager
Sonora Resort —Richmond, BC
- $70,000–$75,000 a year
- Weekends as needed
- Hybrid work
- CRM software
- Customer service
- English
- Dental care
- Work from home
Quick apply
Store Manager
Body Energy Club —Vancouver, BC
- From $58,000 a year
- Full-time
- Hospitality
- Inventory control
- Sales
- Store discount
- Disability insurance
Quick apply
Selling Leader
Harry Rosen Inc. —Richmond, BC
- $75,000–$85,000 a year
- Full-time
- Customer service
- Recruiting
- Budgeting
Quick apply
5d
Technical Sales and Estimation Project Lead – Water Management & Site Decontamination
Lock Search Group —Metro Vancouver Regional District, BC
- $85,000–$95,000 a year
- CRM software
- Microsoft Excel
- Customer service
- Mileage reimbursement
Account Manager
Freelancer.com —Vancouver, BC
- $70,000–$90,000 a year
- Full-time
- Marketing
- Bachelor's
- APIs
Quick apply

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customer care manager jobs near vancouver, bc

Customer Care Manager

Sundays Company -
Vancouver, BC

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Job details

Permanent
$70,000–$95,000 a year

Qualifications

Live chat
Customer communication
Sales support
Microsoft Outlook
Operations management
SAP
Coaching
Client communication
Logistics
Process improvement
Shopify
Visio
Complaint handling
E-commerce
SQL
Hiring
Warranty claims processing
Team management
Client services
Mentoring
Customer service orientation
Data analytics
Recruiting
Typing
Training & development
Order processing
Cross-functional collaboration
Leadership
Team coordination
Cross-functional communication
Business process improvement

Full job description

OVERVIEW:

Sundays was founded in Vancouver in 2019 by four friends with deep roots in furniture and retail. We design West Coast modern pieces: warm, functional, built to last. We sell direct to customers across the US and Canada, online and through showrooms in New York, Pasadena, Santa Monica, Vancouver, Toronto, and Calgary. Our sister brand Hetta takes a more refined, traditional approach, while upholding the same commitment to quality.

The mission of the Customer Care team is to provide exceptional service and support to our customers, delivering a responsive, seamless experience from start to finish. Reporting to the Director, Customer Operations, the Customer Care Manager is accountable for ensuring the Customer Care team is delivering high quality and efficient customer interactions and supporting customers with orders from receipt to shipment. The manager is accountable for leading the department across all areas, including Customer Care, Resolutions and Trade.

We take pride in our Customer Care Team providing exceptional customer service to help expand our brand. Our team members are experts at turning customer concerns into opportunities, solving problems, and ensuring we deliver the kind of customer service people rave about.

You are organized, detail-oriented, authentic and passionate about customer care.

DUTIES & RESPONSIBILITIES:

DEPARTMENT MANAGEMENT (60%)

Coach, mentor, recruit, hire, and train team members
Build schedules and manage workload/headcount to ensure coverage and team efficiency
Track team reporting and ensure members meet department metrics and KPIs
Handle and approve customer escalations to maintain an excellent customer experience
Evaluate performance and conduct regular reviews of Customer Care staff
Keep Product Knowledge resources current, partnering with Product and Marketing
Maintain and improve department processes, leading projects to boost operational efficiency

DAY-TO-DAY (40%)

Customer Care

Support the team in delivering excellent service via chat, email, and phone, including order management and timely updates
Approve bulk customer communications and product return requests
Support the team in driving sales, logistics execution, and problem-solving
Support retail with showroom inquiries and manage customer reviews on external platforms

Resolutions

Support the Resolutions Specialist in managing claims (logistics, product, warranty), ensuring resolutions stay within SLA and customers are satisfied
Act as escalation point for cross-functional claims issues and review claims data/trends for leadership
Approve credit requests or replacement orders for customers

Trade

Partner with Retail Trade Sales and Account Management to ensure Trade customers' needs are met
Support the Trade Specialist with order management, communication, logistics, and claims resolution, ensuring SLAs are met
Act as escalation point for cross-functional Trade claims issues and approve related credits/replacements

QUALIFICATIONS & REQUIREMENTS:

Minimum 3-5 years of progressive leadership experience working in a customer service environment
Excellent communication (oral, written) and interpersonal skills with people at any level of an organization
Experience implementing and planning complex processes in an omnichannel retail environment across cross-functional teams
Driven by results with proven experience setting and meeting targets and KPIs
Work independently with little day-to-day supervision
Intermediate to advanced computer skills including Microsoft Office programs (Excel, Outlook, Access, Visio), navigating the web and the ability to type 50+wpm
Experience with Shopify or e-commerce platform an asset
Data Analytics, SQL and experience working with SAP would be considered significant assets

WHAT WE OFFER:

Competitive salary plus bonus.
Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources and support.
Hybrid work environment that supports work-life balance.
Modern, casual office with views of downtown Vancouver and the North Shore mountains.
Stocked kitchen with snacks, fresh fruit, coffee, and tea.
Ergonomic workstations with sit-stand desks.
Free electric vehicle charging at our head office.
Generous product discounts for yourself, friends, and family.
Professional development opportunities.
In-office employee gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver and Toronto).

The salary range for this role is $70,000–$95,000 annually, plus eligibility for our quarterly bonus program.

We appreciate hearing from all candidates; however, only those selected for an interview will be contacted. Sunday's is proud to be an equal opportunity employer committed to inclusive hiring practices.

Quick apply

Refine Your Search

customer care manager jobs in vancouver, bc

Customer Care Manager

EXPERIENCED SUBPRIME FINANCE MANAGERS

Regional Sales Manager - Automotive Dealer Partnership

Dental Office Manager

Fleet & Commercial Account Manager

Maintenance & Facilities Lead

Store Manager

Project Manager — HVAC Projects

Store Manager – Popeye’s Supplements

Store Manager/Sales Representative

Sales Supervisor-Vancouver

Office Manager - Fraserview Dentist, Vancouver, BC

Store Manager – Popeye’s Supplements

Account Manager

Sr Credit Manager (826)

Sales Manager

Store Manager

Selling Leader

Technical Sales and Estimation Project Lead – Water Management & Site Decontamination

Account Manager

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